I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... Toon meer
Bedrijf heeft geantwoord
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A very large 165 page book arrived. The paper quality, printing quality was perfect but something had gone amiss with the binding. I sent photos via email to customer service and nothing was a problem... Toon meer
Great editing app. Excellent service of required. Top production... the books NEVER fall apart. The colour and reproduction is excellent. I've done quite a few books now and I stick with Albumworks... Toon meer
Bedrijf heeft geantwoord
Great software easy to use. I have used Albumworks many times and always been happy with the results. There was a problem with the binding on the latest. It was immediately reprinted after sending ima... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over albumworks
Geschreven door het bedrijf
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contactgegevens
Level 2, 696 Bourke St, 3000, Melbourne, Australië
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4,9
Uitstekend
7K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simple but flexible
Easy to use but still very customisable. Great customer support - rang with a query and was answered in seconds. The final step of choosing and ordering the product one wants could be improved. Could be much clearer and simpler.
29 april 2026
Antwoord van albumworks
Hi Andrea,
Thank you for the 5-star review! We're glad you enjoyed our design flexibility and that our support team could help you so quickly. We also appreciate your feedback regarding the checkout process.
I have stuck with albumworks for nearly…
I have stuck with albumworks for nearly 30 years.
Your online program is great allowing users to create exceptional products. Your backup and production quality will always keep me coming back.
29 april 2026
Antwoord van albumworks
Hi Paul,
Thank you for your loyalty all these years. It’s wonderful to hear that our software and production quality continue to meet your standards.
Speed and accuracy in printing
29 april 2026
Antwoord van albumworks
Hi Keith,
Thank you for taking the time to leave such an amazing review.
Proudly made in Oz
Being an Australian company was a deciding factor for me when I chose Albumworks and I am thrilled with the album I subsequently made. I note also how easy it is to contact the company and have highly recommended Albumworks to others.
23 april 2026
Antwoord van albumworks
Hi Irene,
Thank you so much for the lovely review! We’re thrilled to hear that you are happy with your new album and that you found our team easy to reach. It’s wonderful to know you had such a positive experience.
Fabulous service
Fabulous service - staff were able to help with a few questions regarding my photobook.
Extremely happy with the quality and overall product.
23 april 2026
Antwoord van albumworks
Hi Lisa,
Thank you for the kind words, Lisa! We are so glad our staff could assist you with your album and that the quality met your expectations.
Easy to use software and super quick…
Easy to use software and super quick delivery. The layflat photo books are just stunning. Very happy with them.
23 april 2026
Antwoord van albumworks
Hi Floss,
Thanks so much for the 5-star review! We’re glad you found the software easy to use and love how the layflat albums turned out. Happy to hear they arrived quickly, too!
Antwoord van albumworks
Hi Robert,
Thank you for the review! We're thrilled to hear you're happy with the quality and the speed of our service. We look forward to helping you with your next project!
The on-line portal for making the photo…
The on-line portal for making the photo books is easy to use. The support team provides the solutions to any problems that you may face. The printed photo books are beautifully made, with the photos matching what you expect them to be.
15 april 2026
Antwoord van albumworks
Hi Robert,
Thanks for the great feedback! We're glad you found our editor easy to use and that you're happy with the quality of your beautifully made photo books.
Very fast turnaround
Very fast turnaround. Good communication about where in the process the album is. Great printing Beautiful result.
16 april 2026
Antwoord van albumworks
"Hi Margaret,
Thank you so much for your great review! We’re thrilled to hear you were happy with the turnaround time and the quality.
I have made so many of these…
I have made so many of these photobooks, all through Albumworks, love the quality, love the layout, easy to manage, and quick service
31 maart 2026
Antwoord van albumworks
Hi Alison,
Thank you for your lovely feedback and loyalty! We're glad you love the quality, layouts, and quick service. Look forward to hearing from you again soon.
The latest album that I had printed…
The latest album that I had printed lived up to albumworks advertising a good standard and had album back in a short space of time.
31 maart 2026
Antwoord van albumworks
Hi David,
Thank you for the great feedback. We are happy to hear we lived up to our quality promise and that you were happy with the turnaround time.
Not the cheapest, but the best.
Have been using Albumworks forever…20 years. Quality product, luxury paper. Also lots of choices for book styles and sizes. The downloaded software is very versatile and easy to use. A response to help with problems is usually immediate. Speedy delivery, within the week. Not the cheapest but definitely the best.
14 april 2026
Antwoord van albumworks
Hi Jay,
Thank you for your long-time support! We're glad you value the quality and service we provide.
Albumworks! the best for photo book in Australia
It is my second photo book with Albumworks’s and I am really happy with the quality of their books. Having been a client of Momento for over 14 years, I has to learn their program but every time I had a problem, just a click and Sarah was there to help. I would also recommend the additional review before printing by the staff at Albumworks as they did pickup some mistakes and had great suggestions for improvement. Fast delivery is also great.
11 april 2026
Antwoord van albumworks
Hi Viviane,
Thank you for your amazing feedback! We're glad you're happy with the quality, support, and fast delivery.
Quality with efficiency and easy communication.
The photobook was quickly and efficiently produced, the uploading of the photos was easy, the continuous updating of progress was useful and the delivery was fast. I was very happy with the finished product.
28 maart 2026
Antwoord van albumworks
Hi Lesley,
Thank you for the wonderful review. We look forward to hearing from you again soon.
The quality of production was…Excellent
The quality of production was excellent. I started with an 80 page book which expaneded to 100 pages. This doubled price whic reduced the value for money.
11 april 2026
Antwoord van albumworks
Hi Neil,
Thank you for your review. Our albums include 40 pages in the base pricing. So 100 pages would mean 60 extra pages were added. We hope that clears up the idea of pricing for you.
Albumworks Quality great
I have used albumworks over the years & have never been disappointed! If I need help I ring & they are there, even if it is silly.
28 maart 2026
Antwoord van albumworks
Hi Lindsay,
Thank you for your continued support! We're glad you've always had a great experience and felt supported when needed.
Like the program
Like the program, but hidden images difficult to find. Searching produces answers that are not applicable, a simpler how to get started would be great.
The checkout is clutsy (difficult) and not intuitive.
7 april 2026
Antwoord van albumworks
Hi,
Thank you for your feedback. We are happy to hear you like the program and appreciate your feedback regarding the starting process and the checkout.
Antwoord van albumworks
Hi Hannelore,
Thank you so much for the lovely review.
Quality product
The quality of the product is the big standout but also the ease of which one is able to produce a book without needing too much IT know how, is great. Loads of font choices , clip art, boarders & page colours to choose from and delivered in about a week. Can’t ask for more than that.
25 maart 2026
Antwoord van albumworks
Hi Tiziana,
Thank you for your feedback! We're glad you love the quality and found the process easy to use
Antwoord van albumworks
Hi Lois,
Thank you for your continued support. I'm glad to hear you love your recent order.
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