Al Fardan Exchange Reviews 

Farhan,Ruwais branch was very helpful in arranging fee transfer to my kids in Malaysia. I had been earlier using Lulu Exchange but their transfer got some technical issues and they returned my money saying they can't do it. Farhan helped to transfer in 2 days.

We had wonderful experience from Al Fardan exchange ,Ghayathi mall . The service was really good and very cooperative especially from staff Mr Binoy .

Best rate and good customer service I visit 2 days before in Al Fardan Exchange Liwa Al Dhafra branch Mr Nivas helping me a lot about transaction issue and give me best rate for sending money to my country.

Amazing service very cooperative staff and management

Mr. Zahoor is an outstanding person. He treats me like a friend not like a customer. Really great experience...

My Case Ref. No.1704263 / 4423656851.

I have been following up with Al Fardan Exchange for getting my Refund back since 16th October, 2024.
Since last 4 days they are telling me that your Refund process in the last stage and it will be initiated today. But since last 4 days I am hearing this same story from them. They are very Poor in their Services and it seems that they are not working. They are giving the same reply when we call them "that we are working on it and we will let you know within 24-48 hours" but since last 8 days they have not done anything.
Why such a poor service response we have to experience when they are telling "they are the best Exchange Service, No.1 Service provider, Excellent Service provider" etc. etc. when they are not able to refund the money even after lapse of 8 days ?
I am asking their higher management tel. number but they said "We can't give". Why ? What should we do in such a situation when they are not working honestly ? To whom should we complain further ?

So dissapointed. Poor system service. FYI, who use online apps service is not showing or the same transaction u made in the system at al afardan system branch. 😡😡😡

Money is on hold since 5 days .
I thought western union is a good platform and it was recommended by a western union employee to use the app .
So, I used the app and my money was put on hold .
The hasn't been resolved.
It's been a week today 21st October after constantly emailing them .They keep on insisting one information or the other (the information was provided during the transaction though)
My request is still pending .

Very bad service.. Not recommend to go and waste time. They give low late ans more charges. Please go other exchange for better service. Worse Experience Ever 😧

I am honestly frustrated with this app. If the transaction failed why can’t they refund you your money same time you do the transaction elsewhere. Even after explaining that i had an emergency what the agent could afford to say is that we will reprocess the funds in 1-2 days like I don’t need that money then i need it now . And if you want a refund you will have to wait for 7-14 days Wooow . I am done with this app

‼️THE APPLICATION IS NOT GOOD OPTION FOR EMERGENCY MONEY TRANSFER!! ‼️‼️ They have the worst money transfer application, “Alfa Pay.” I use it only because, in my country, we don’t have many options for transferring directly from a UAE bank. In July and August, I experienced at least six failed transactions, and one still hasn’t been refunded. And just now I’ve just experienced another failed attempt. I contacted them via email, and they only responded by saying the transaction was successful, even though, after some time, it shows as unsuccessful! Most of the time, I need the money urgently, and the transfer fails. In a month, I can count only 2 out of 7 transactions as successful. It’s really disappointing.

لقد مررت مؤخرًا بتجربة مخيبة للآمال للغاية مع هذه الشركة. خدمة تحويل الأموال التي يقدمونها ليست فقط غير فعالة ولكنها أيضًا متأخرة بشكل كبير. استغرق تحويل أموالي وقتًا أطول بكثير مما كان متوقعًا، وعلى الرغم من تقديم شكاوى متعددة، لم يتم حل المشكلة حتى الآن.

خدمة العملاء هي مشكلة أخرى كبيرة. ممثلو الخدمة غير محترفين وغير متعاونين، مما يجعل العملية بأكملها أكثر إحباطًا. بعد متابعة مستمرة، تلقيت أخيرًا بريدًا إلكترونيًا يفيد بأن أموالي ستعاد إليّ، ولكن فقط بعد 30 يومًا. هذا غير مقبول تمامًا.

أنصح بشدة بعدم استخدام خدمات هذه الشركة. عدم الحل في الوقت المناسب وخدمة العملاء السيئة يوضحان بجلاء أنهم غير موثوقين. سأقوم بتصعيد هذه المسألة إلى البنك المركزي لتقديم شكوى رسمية. تجنب هذه الشركة لتوفير نفسك من المتاعب.

On May 25, 2024, I transferred funds to my own account in the UAE through Al Fardan Exchange (Transaction Reference No. 5610480343154). However, the money never arrived. Despite numerous attempts to resolve the issue, each time I contact customer support, they respond as if this is the first time they’re hearing about my problem. I chose to use their service for the sake of convenience, rather than standing in line at the bank, but it has turned into a complete nightmare.

Shortly after making the transfer, I had to leave the UAE for work. Since then, I've been in constant communication with their support team via email, where I've sent my ID, filled out forms, and provided all the necessary information multiple times. Despite all of this, there has been no resolution. What’s even more frustrating is that instead of replying to my emails, they keep calling me, despite my repeated requests to communicate via email due to my being in a different time zone and far from the UAE.

Now, after months of frustration and no results, I am returning to Dubai and will personally visit their office to retrieve my money. I sincerely hope they resolve the issue and return my funds, so I don’t have to escalate the matter to the police and the Central Bank of the UAE.

I sent money on 8 April 2022 to Kyrgyzstan, 4000$. They haven't returned my money since then. Very disappointed they are scammers

Money sent on the 4th of August to south Africans has taken over 10 days an yet still not reflected , customer service poor , no management, fraud

Tarabbi caala hunda

Transaction date: 16 July 2024
My cousin had transferred an amount of 2k dirhams via alfapay online for emergency needs using her debit card. Automatically, the charges was deducted in her account. As the funds is needed for emergency, I went to Al Fardan - Al Wadha branch to wait for the transaction to be released. Unfortunately, my cousin received an email from Al Fardan that she need to submit SOA with the deducted amount and screenshot of the deducted amount in her account. We are surprised that this document is required by this remittance center. To be noted by cousin has international account with them yet for local transaction, they required documents?????..Come to think of it that the transaction is via online app not in the branch!!!!... She keeps calling customer service to release the fund because it is for emergency as the SOA will take sometime to be process.
Half day had passed and no remittance was received.
The transaction was reprocessed and again they charged again the amount!!! Why it has to be charge again???? Upon reprocessing, my cousin filled up the online form with my name and last name and provided to me again the transaction. So I went back again to the same branch and will claim the remittance. Upon verification of the transaction, they said that the beneficiary's name should be of the same with the EID (note: only the middle name was not indicated) and yet I am the recipient and showed them my EID, I called my cousin for them to verify and to our suprise, they said this transaction needs to be corrected first and with that - she need to send email again to the customer service so they will do the correction and once email is done she need again to call the customer service to facilitate. So she did. Here comes the worst part - she was told by the customer service that they are not making amendments/correction for local transactions only for international!!!!... We are brutally upset with the situation - come to think of the amount is only AED 2,000!!!!!...
How come that the local transaction with the amendment on the name is not allowed while for international it is allowed!!!!.. and the branch people is keep saying that whatever the customer service say they cannot do anything about it. I was stunned for their statement. They charged my sister 2x yet they still don't want to release the money. The only option is to cancel again the transaction and reprocessed again!!!! and they will deduct the charge again immediately.... We couldn't even understand how this remittance center is doing their transaction by not providing adequate action and assistance to the customer, yet all of their solutions is reprocess and continuously charge the customer!!!!... So horrible!!!!

My cousin in remitting as well in our home country for her family and name written was only 1st name and 1st character of the last name, yet they processed without question. How come that the local transaction with the complete first name and last name is being questioned!!!!..

With what happen yesterday, my cousin will now be halting her international company transaction with them as they are not professional in dealing the situations.

The transaction was started in the morning and ended in the afternoon as failed transaction and nothing has been processed yet they charged my cousin twice!!!!...

My cousin has Al Ansari app and she was only allowed to transfer 1 transaction a day with max amount of AED 3,500 and she was charged with only AED 21. It just so happen that I need AED 4,000 yesterday immediately, so she dont have a choice but to send me the half amount of AED 2,000 via alfa pay..yet instead of me receiving the requested amount, she was charged double and no transfer of transaction was done.

I hope this kind of situation will be given preferential attention and action!!!

Below transaction reference was the email to the central bank for immediate action

Horrible experience ever .

Did a transaction through AlfaPay and that particular amount has deducted from my bank account but transaction didn’t processed,more than 36hrs I’m trying to get a feedback from customer service.worst customer service ever.The person who talked to over the phone kept me more than 15mins and without any response he disconnected my call again I contacted him and I has informed me that I’m leaving now my duty has finish , I asked his name even he didn’t mention it . Is this your customer service 🤮🤮🤮🤮please teach your customer service representatives to how to resolve the issues and how to respond customers without wasting customers valuable time .

My brother had gone to al fardan to withdraw some cash through e& platform, the staffs were really rude and had not given the money due to him being underage, they told him to contact the e& in which despite months of raising the concern they have not escalated the case, terms and conditions include that a legal age can accompany him if he needs the money to be withdrawn, to resolve it he went with his legal aged friends, yet the staff denied it without handling it professionally. It has been 2 whole months , the customer service was absolutely horrible and i would suggest any new users to never get their products or avail their service. This company needs to be shut down and to those whose money has not been returned id suggest to file a police complain ,communication is one thing they really lack, the service is extremely slow and could lead to potential lose of money. Avoid for your own safety.

Pls do not take their TravelEZ card. Our daughter is stuck in Europe unable to use the card. Multiple desperate calls and emails to the call centre and response is the same ' try using card with PIN ,Visit ATM and send photo of comments , go to supermarket and take photo video of the screen to show error message' . This never worked . Not a single call back or email confirmation received on our complaints .Finally we made multiple calls to branch and had to visit the branch out of desperation and to loose AED280 in exchange rates to cancel card and transfer money thru Western Union. Sad part is we saw how the Exchange house staff are convincing other clients to take the card