Careem Reviews 994

This is the worst customer service, issues are never resolved, and all they do is respond with “sorry.” What am I supposed to do with that?

Very bad support. They don't speak english, they insult you.

The order is delay by more than 1 hour and instead of refunding me they told me to wait 1 more hour. Who likes to have his food ready for 2 hours before being able to eat it?

Go with deliveroo, or any other platform, but careem is clearly the worst one

The taxi service is just terrible. Only this week one went to completely the wrong place and I got charged the cancellation fee. Then another time the driver was on the phone, missed the turning meaning he went way out the way, got caught in multiple red lights trying to get back.......and then I got charged more for the privilege!! Finding a new app.

8I am really frustrated about their customer service. I have raised 2x technical issue about promocode not working , a cashback, and a refund for item. They are taking so long to resolve issue and like they are just waiting for the issue to die down. This response-based reporting is not effective. Unlike other company like Noon and Talabat, they are really proactive.
1. CS agent don't review your issue at all.
2. CS reply seems either automated or copy-pasted. You will notice that none of them really actually read it coz they will ask same questions to you and ask you attach pictures again and again, which you have already done when you initiated the inquiry, and serval times more. After you have mentioned these many times, they start copy pasting/rewording other agent's reply like the issue has been addressed and mark it as resolved.
3. The worst is they will terminate the conversation thread without your consent and without resolving the issue at all.
4. Even if you are lucky to receive an agent call, they will never give you a timeline when to resolve. Receiving a call after the 6th day of consistent daily follow ups, and talking to you with no assurance is what?

Lastly, they are only concerned if you are not renewing or withdrawing your subscription.

Comparing to Talabat agents, they will instantly call you to understand and resolve issue and give you coupon for the hassle. Noon, although chat based, will try to understand your issue even if a different agent handles it when your chat got terminated. And they will try to call you back at least within 24 hrs and make sure they resolve the issue.

Careem drivers don’t know the roads and fully depend on maps in Abu Dhabi

Once I ordered.at the moment I cancelled the order.but they are saying they can't give the refund also
They can't deliver the same thing with extra money

I used box service from Careem. The driver got completely lost although I provided the correct address and after spending literally one hour on the phone with him their customer service, I gave up and asked to cancel the request. I had to go in person and did the pick up. They refused to provide me a refund. Money lost without mentioning the time wasted.

I did not like they started calling me like sales people and asking me why am I not using the services of careem why should I answer to that? I will if I wish to and I won't use if I don't wish to I am not liable to answer anyone.

Poor Customer services and food delivery too late. Food is mostly cold and no chat options with Careem and when we complaint they dont give any resolution . Waste of money and time

Food was supposed to take 1 hour tops but it took 2 hours and 30 minutes to arrive to me. I first called Careem after 1h of delay and they told me the food was already prepared by the restaurant and they were just waiting for the driver. I called again after 20 minutes and driver still did not leave the location. Once driver finally left, he was wondering around going back and forth the roads - I have screenshots. It took him 38 minutes to get to me when the normal time is 20 minutes.
When I finally received the food, it was completely cold and disgusting. For an hour and 30 minutes the food had been prepared by the time I received it. Completely disrespectful of the restaurant, driver and Careem.
I had already informed Careem I would not accept cold and not fresh food, if I wanted that I would not spend money on fresh food delivery.
On top of all this, all this delay made me late for a medical appointment.
I told Careem I would not consume food that had been prepared 1h30min prior to arriving to me and told them they could come pick up the food. I requested immediate refund and was denied.
Complete absurd and the worst customer experience I've had with all the delivery apps.

Each a bad experience, first driver arrived late and speaks unprofessionally

Safety concerns, don’t trust Careem..

I booked a ride from the airport to Al Furjan on 1st April through your app. We generated the PIN and gave it to the driver, but later I found out the driver cancelled the trip and took us privately.

Now when I raise a complaint, your team keeps asking for trip details and driver name — how am I supposed to have that when the ride was cancelled from your system?

It’s been weeks and all I hear is “we are looking into it,” while different agents keep asking the same questions again and again instead of actually resolving the issue.

This is a serious safety concern. If drivers can cancel rides and operate privately without any record, how can customers trust your service?

I was also charged AED 200 for a non-peak ride.

Please take responsibility and resolve this instead of delaying.

WORST COMPANY IN THE WORLD WITH DUMBEST CUSTOMER CARE SERVICE. ZERO PROFESSIONAL CULTURE AND NO APPRECIATION FOR THE CUSTOMER.

Very bad experience sending money to india. It took careem 5 days to investigate the failed transfer and 5 days to refund. Very poor support.

Worst service and worst customer service I ever had in my life! They litteraly stole me!!!!

This company perform credit card frauds on every system you want to use it!!! E-bikes and taxi's they charge 40AED more than what is given on the maximum price. Then afterwards they still charge your credit card when you do t even request any service !!!! Scam!!!!

I used Careem Pay to transfer funds abroad. They offer a 24-hour rate lock while you add their account as a beneficiary and transfer funds locally. This was not my first transaction, so I followed the same process as before.

Once I transferred the amount, there was no update from their side at all. My bank confirmed the funds were successfully debited with no issues or holds.

That’s when the problem started.

Multiple calls and in-app messages were met with scripted responses and no actual resolution. There was no clarity, no ownership, and no effort to process the transaction.

Meanwhile, the exchange rate had dropped significantly during this time.

After the 24-hour window passed, they cancelled the transaction, and when I followed up for a refund, they started asking for multiple details — referring to it as a “mistaken transfer” and positioning themselves as if they were helping me recover the amount.

The whole experience shows delays, poor support, and complete lack of accountability. For a financial service handling large transactions, this is unacceptable.

Would not trust them again for any serious transfer.

This version:

Keeps your timeline clear
Keeps the rate-drop implication (important)
Keeps it aggressive but credible
Avoids sounding like a rant (which makes it more damaging)

If you want, I can make an even sharper version that subtly hints at intentional delay without directly acc

Order not delivered as the captain was very late and yet on the App they mentioned order delivered.

This is totally unacceptable, unprofessional and rude

I made a grocery order and captain(Aamir)contacted me while starting the trip. As I was waiting for delivery he has cancelled the delivery stating the road is closed, surprisingly I received confirmation on order delivery.
The customer care contacted and asked me to reach the store and collect the order and i reached the store and found all roads are open and accessible but carreem wants to charge delivery cost for store pick up from customer. Once I visit the store surprising order was cancelled and refund initiated.
Now I cannot get the order in store and initiating the refund to bank will take 7 days.🤔🫡

Please provide zero star option.

Serious issue with driver misconduct. The driver confirmed the payment verbally, I paid in cash, but later he denied the amount and behaved unprofessionally by hanging up calls. Careem did not properly investigate and only trusted the driver. This is not just about money, but about trust and possible fraud. Very disappointing experience.