Careem Reviews 994

I had an extremely disappointing experience with Careem rides, and I would strongly advise others to think twice before booking.

The main issue was with fare calculation, which was completely inconsistent and confusing. After completing my ride, I received five different fare amounts via email, all for the same trip. This clearly reflects a lack of transparency and reliability in their pricing system.

What made things worse was the customer support. It took more than two weeks of continuous follow-ups just to get a response, and even then, the issue was not resolved. In the end, they simply said they could not help.

To make matters worse, their explanation made no sense. They said the fare shown before the ride is just the “minimum.” In my case, the final fare was the same as the initial estimate—but that’s exactly the problem. There were no tolls, no traffic, and no delays, and I even took a different (more efficient) route. Logically, the fare should have been lower, not the same. Their reasoning was vague, unconvincing, and felt like a standard template response rather than a genuine attempt to resolve the issue.

Overall, this experience reflects poor fare logic, lack of accountability, and ineffective customer service. I have completely lost trust in their pricing system.

Avoid booking rides here if you expect fair pricing and responsive support.

I had the worst experience with Careem and I am not gonna use it again for food delivery, the worst customer service
I placed an order and it never came and when I canceled and requested for refund I never got the refund, theirs excuse is the restaurant started the order.

One of worst service in UAE for transferring money. Instant cash take two days to received. Than again problem at receiving point. Never use careem for transfers

I waited for 2 hours for my order, I ordered at 9 AM and at 11 AM I called Careem helpline asking what happened about my order, they said let me check with the captain, and then kept me on hold for quite a while and returned with the information that they can’t reach the captain and have to cancel my order after 2 hours of waiting, later I got a call saying that we would like to offer you 10 aed as compensation for your troubles, when I ordered breakfast and they couldn’t even deliver it till lunch and still they had the audacity to tell me that please order again from Careem. I would never recommend Careem for food, it’s the worst experience I had when I was busy working and hoping to have a good breakfast they made me wait for 2 hours and at the end cancelled the order.

Avoid this company like the plague! I rented the car in Dubai on Careem (they use Swapp who are also rubbish) for 1 month which I paid 2339 AED ($636 USD) FULL. With that was a 200 AED discount for the first month rental.

After just one week with the car, a drone from Iran hit the residential building opposite my apartment, another hit the ground and several others flew overhead very low followed by fighter jets, I decided to urgently leave the apartment and made arrangements for SWAPP to collect the car with the building security, leaving the keys available to them.

I drove a total of 12km because the GPS was jammed so I could not get around. I did contact them to see if they'd do the responsible thing and offer even a partial refund, but the first thing they did was cite their terms. I don't care one bit about their terms but whatever that's what they did.

Next thing I was not expecting. Because they took the car back early, even though they are not giving me any form of refund, they want to charge me 200 AED ($54 USD) to remove the discount because I did not keep the car for the whole month!

They never said that when I arranged for them to collect the car. It could have been left in the basement of the building in the secure parking where I left it until the whole month was over. Instead I gave them a car back that they can rent again despite me having paid for another 3 weeks!

I did one trip in this car to a local mall, that one trip cost me 2339 AED ($636 USD).

Now I've told them to return the car to the basement and leave it there until the rental contact ends and then they won't need to charge me the 200 AED ($54 USD). Absolutely rubbish company.

In the time of crisis you cannot even rely on them, let alone under normal circumstances!

SWAPP use Thrift car rentals - you might as well go direct to Thrift its about the same price anyway!

Had very bad experience with ordering from them specially their groceries and their food app. They gave me fresh chicken with deliberately erase the production date by hand. This is highly unacceptable as I’ve been living here in the UAE for 45 years. It’s the first time I’m experiencing such a bad experience.

Dear Careem Support Team,
I hope you are doing well.
I am writing to formally raise a concern regarding a recent taxi booking made through the Careem application a few days ago.
For the first booking, the driver did not arrive at my location. When I contacted him by phone, he informed me that the destination was too far and asked me to cancel the ride myself. Following this, I made a second booking.
Unfortunately, the second driver also did not come to my correct location. Although I had shared my live location through the application, the driver went to a different area and informed me that my location was incorrect. However, I could clearly see on the map that the driver was moving away from the location I had provided.
Due to this situation, I had no option but to cancel the ride. I was therefore surprised to see that I have been charged a cancellation fee of AED 13. Since the issue did not occur from my side, I believe this charge is unfair.
I would appreciate it if you could kindly review this matter and remove the cancellation fee from my account.
Thank you for your time and assistance. I look forward to your response.

Dear Careem Support Team,
I would like to formally raise a serious complaint regarding the extremely poor service I experienced with my recent food order through the Careem platform.
I placed a food order more than two hours ago, yet the order has still not been delivered. During this time, I had multiple back-and-forth calls and follow-ups, but unfortunately the issue has not been resolved and the food has still not arrived.
This level of service is highly disappointing and unacceptable. Customers rely on your platform for timely delivery, and waiting for more than two hours without any proper resolution reflects very poorly on the service standards.
What concerns me even more is whether other customers are also facing similar challenges. Situations like this significantly impact customer trust and confidence in the platform.
If this matter is not addressed promptly, I may be compelled to escalate this issue to the Consumer Protection / Consumer Awareness authorities to bring attention to the service shortcomings.
I request the following immediate actions:
A clear explanation of the delay
Immediate resolution or cancellation with refund
Appropriate compensation for the inconvenience caused
Assurance that such incidents will not occur again
I hope Careem will treat this complaint seriously and take swift action to resolve the matter.
Kind regards,
Kamalesh

Careem is great for taxis, but their Careem Pay remittance feature caused me a lot of stress. Sent money to Pakistan, app marked it "Completed", but the receiver got nothing. It was stuck in a partner exchange house suspense account for a week.

Careem support agents have zero visibility and just tell you to keep waiting. In the UAE, you don't have to wait forever. I used Paymentcasefile.com to automatically draft a formal bank trace request and a 15-day Sanadak escalation notice. The moment I sent that generated document to Careem citing UAE Central Bank rules, they immediately assigned a senior agent and found the UTR.

Only use their remittance service if you know how to escalate legally when things go wrong.

Still waiting over 3 weeks for the removal of a fee charged for journey i was not in country for.
Dishonest driver and incompetant service agents sending automatic replies, meanwhile I cannot use the service.
Worst customer service I have ever encountered

At a time in Dubai when we are scared and it’s Ramadan, Careem is taking advantage of this awful situation. Where is humanity??? When you order food, it says 20-30 mins delivery… 2 hours later nothing. I called them- no answer. I called the restaurant- couldn’t understand me. Told me to speak to Careem. I called the delivery guy, poor guy has no gps. It’s not his fault 20 mins promise became 2 hours!!!! It’s Ramadan!!! This is the 4th time this has happened and I ended up paying and telling the driver eat the meal. UAE and Careem and this whole country is corrupt. Say from the beginning when ordering food… it will take 2 hours. But no they want your money, don’t answer the phone and give nonsensical reasons. Shame on you Careem. Shame on you UAE.

Very bad customer service and late delivery I had 3 bad experience

Awful customer service. Thiefs and manipulation. They make you doubt yourself. Overcharged for a trip i havent took.

Careem Plus has been extremely disappointing. Customer support appears almost nonexistent. Every time I raise an issue, I receive the same standard reply that clearly shows no one has actually read or understood the problem.

On several occasions I received groceries that were not usable — for example yogurt containers that were swollen and spoiled with a bad smell. Despite reporting this immediately, no reimbursement was offered. The same happened when wrong items were delivered.

I was also charged for a monthly subscription that I never requested, and when I contacted support, the response was again a generic message with no real investigation.

In another case, a cashback promotion advertised in the app was not applied even though all the stated requirements were fully met. Customer support simply dismissed the issue.

Overall, the service quality and customer care are very poor. Problems are ignored and responses feel automated and dismissive rather than helpful. Based on my experience, I cannot recommend Careem Plus.

Terrible. I’ve left my camera on the back seat and contacted customer service when I’ve realised literally seconds after drop off. It took them a day to get back to me saying the driver told them it’s not there. I’ve been even doing a video from the car, before drop off. It seems I won’t get any compensation or refund at least. Terrible app and customer service. Avoid!

Bought a Starbucks drink, it’s was spilled upon arrival and after providing evidence no refund or new drink was sent.

Very poor customer service

The most awful customer service. Food delivery arrived without following instruction on removing hot sauce and all food was cold. No response from customer service even though attempted several times for a response. Stick to Talabat, far better ok delivery and after service etc

Very bad application ! Nothing to compare with Deliveroo which is much much better !

I was wrongly charged and raised a refund request. After their investigation, they confirmed the amount would be refunded but I still haven’t received it.
Very disappointing experience. Customer service gives assurances but doesn’t follow through. Feels misleading and unprofessional. Would not recommend.