I've recently been involved in a car accident that wasn't my fault. It has been an extremely stressful situation. I've been liaising with Matt regarding my case. He's been a great help, taking... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... Toon meer
Bedrijf heeft geantwoord
On the whole the experience was good. Early on some miscommunication.. as you dont always talk to the same person. Later I tended to be in contact with Kara mostly and that meant commiunication was... Toon meer
Bedrijf heeft geantwoord
Excellent experience with Alps, didn’t need to ask for same member of staff when calling them as they were all able to help me get through my minor problems as I had never claimed before. Staff were v... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Alps
Geschreven door het bedrijf
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contactgegevens
CW12 3AQ, Congleton, Verenigd Koninkrijk
- alpsltd.co.uk
4,6
Uitstekend
350 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very clear and concise
14 mei 2026
Very good response and help from Chloe…
Very good response and help from Chloe on a Saturday morning
9 mei 2026
I had problems with accessing you…
I had problems with accessing you through your website. I was happy that when I phoned, someone responded immediately.
20 april 2026
Lizzie is the most loveliest instructor…
Lizzie is the most loveliest instructor ever. could not have passed without her. would highly highly recommend!!!
17 april 2026
Review zonder uitnodiging
Reliable Support :)
There were delays earlier due to the insurance company! but once the case reached ALPS, they handled everything professionally. The case has been assessed efficiently, and they are clearly working towards a resolution.
A special thank you to Matt Daish for his professionalism, effort, and support. His clear explanations and depth of knowledge have been incredibly helpful.
Looking forward to a quick resolution :)
The accident while my vehicle was parked occurred on 7 March. Today is 28 April. The claim sat with the insurer for a month and was then passed to ALPS Legal. Overall, I am still waiting.
This means: 52 days! and I am still waiting.
7 april 2026
Good communication
Efficient call handler and kept in touch while I waited
7 maart 2026
Review zonder uitnodiging
Antwoord van Alps
Thank you for taking the time to provide your feedback, it is very much appreciated and we will ensure the handler concerned is recognised.
Very helpful
19 februari 2026
Antwoord van Alps
Thank you for your review. We're please to hear that you found the service received provided helpful. Your feedback has been shared with Hayley who you have been speaking to. :)
Very helpful kept me up to date with…
Very helpful kept me up to date with everything and got me a good payout
16 februari 2026
Antwoord van Alps
Thank you for your kind words! We’re really pleased to hear that you felt well informed throughout the process and were happy with the outcome. We have shared your feedback with Jonny who you have been speaking with :)
On the whole the experience was good .
On the whole the experience was good. Early on some miscommunication.. as you dont always talk to the same person. Later I tended to be in contact with Kara mostly and that meant commiunication was fairly consistent
As a company ALPS have dealt with my claim to theirs and my satisfaction.
The damage to my car was extremely good. I had a replacement car. The lady and company dealing with this was very helpful and kept me informed throughout the process.
13 februari 2026
Antwoord van Alps
Thank you for taking the time to leave us a review.
We’re delighted to hear that you were satisfied with the service you received, the standard of the repairs to your vehicle, and the provision of a replacement car.
We really appreciate your feedback and shared your review with Kara!
Antwoord van Alps
As your matter is still at a very early stage, the advice provided was intended to help protect your position and ensure the best possible outcome.
We understand that clients may not always welcome the guidance given, but our role is to provide clear and practical advice that supports the best resolution.
If you would like to discuss your concerns further, please do not hesitate to contact our team directly.
Because everithing was helpfull
4 februari 2026
Antwoord van Alps
Thank you very much for your review! I’m really pleased to hear that everything was helpful! Your feedback has been shared with Hayley who you spoke with :)
Antwoord van Alps
Thank you for your review. These claims can sometimes take a little time to settle, but we’re pleased to confirm that your file is now settled and you should receive the settlement very soon. Your feedback has been shared with Kara, who you have been speaking to.
Antwoord van Alps
Thank you for your fantastic feedback. We are pleased to hear that there was great communication throughout your claim process. Your review has been shared with Sophie who you spoke with.
Correct First Premium
Just one email to ask for a correction and sorted out within 20 minutes.
26 januari 2026
Antwoord van Alps
Thank you for taking the time to leave a review, we are pleased to hear that we were able to resolve an issue in such a short amount of time. Your feedback has been shared with Grace who assisted you :)
Support following a car accident.
Helped me recover my excess and expenses following an accident with my classic car. Kept me informed throughout the process.
22 december 2025
Antwoord van Alps
Thank you for taking the time to leave such a positive review. We’re pleased to hear that our team was able to support you following your accident and help recover your excess and expenses. Keeping our customers informed throughout the process is very important to us. We have shared your feedback with Kara who you have been speaking to. :)
Antwoord van Alps
Thank you for your kind feedback. We’re really pleased to hear you found our service helpful and informative. Your feedback has been shared with Kara who you spoke with :)
Sorina is Amazing!
Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t recommend her enough!!
9 januari 2026
Review zonder uitnodiging
Antwoord van Alps
Thank you for taking the time to leave a review. It looks like this was meant for Alps Driving School rather than Alps Limited. Sorina sounds fantastic! You may want to repost this on the correct Trustpilot page so it reaches the right company 😊
Straightforward response
8 januari 2026
Antwoord van Alps
Thank you for your feedback, we’re glad you found the experience straightforward. We appreciate you taking the time to leave a review. We have shared your feedback with Becci who you spoke with.
Very patient
Very patient, polite and genuinely extremely nice people to talk to easy to understand and walk you through everything so you understand it in your own way
23 december 2025
Antwoord van Alps
Thank you so much for your kind words! We’re thrilled to hear that you felt supported and that our approach made things clear and easy to understand. Your feedback has been shared with Cally who you spoke to. We really appreciate you taking the time to share your experience!
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