Alternaleaf Reviews 

Good experience people who are easy to talk to

They made everything so much easy, i feel so much better

Everyone person I have spoke to are lovely but the process is very slow. 3 weeks in now and still haven’t got an answer. I tried calling on Friday and was on hold for 40 mins. When I got through I asked the lady if my paperwork was sent of to be reviewed, I uploaded it on Wednesday and still by Friday it wasn’t sent off. I had to ask for it to be sent of. Hopefully by Wednesday next week I’ll no for sure. I will update the review if the situation changes but so far very very slow

Couldn’t ask for better help.

Very efficient, likeable staff, delivering a great combination of CBD and THC. CBD helps with back pain THC lifts mood. Very impressed!

great service...very helpful staff...very good product ,,with fast delivery

Constant unwanted communication annoying other providers much easier to deal with

Excellent service explained properly and they listened very well. Everything was explained. And Doctors are easy to talk to, excellent service all round

I was happy with the way it went with appointments and consultations I felt at ease
I advise you get a copy of your medical records before applying

Very helpful and informative. I had my doubts that this would work but I am very pleased. No side effects and really helps. It’s a wonder why this is not more accepted.

Wasn't happy with one of the medication batches I received it was prescribed by the doctors they pick your first batch for you but overall service was fantastic

Have jst signed up all emails responding to see a doctor is hard ask I've given permission

I wish I had done this sooner. The process was very smooth and to sign up was Fast and I learned a lot about the products in my first meeting.
Membership is really worth it

I'm kinda getting fed up with the bombardment of SMS,, emails and notifications pushing me to buy my prescription. I complained about it and they just said, it's all automated and they can't change it. I buy my prescription when I can afford it. Sometimes I split the order because of affordability, but then you get charged for delivery after the 1st one. I then also only buy on one day a month, because I have to sit there and wait to be paid. With the 28 days prescription, I have to order my prescription on a certain days after a pay day so I get it in time for the next pay day. All these notifications and emails SMS just seem to be pushing you to buy now buy now, you've got 3 weeks to buy until your prescription runs out. I know. Jesus. Spam spam spam spam. I'm about to cancel my membership because of this rubbish. It's called pushing drugs and pressure to buy. This can't be legal.

Great team, great communication, great set up. Highly recommend

Great service. Very polite and understanding staff brilliant product

very quick and easy process, staff are excellent

A very seamless experience from the initial interview to having my medical records checked and being issued a prescription. My 20% THC flower was delivered the very next day after ordering and arrived in plain packaging. The relief from my symptoms has been amazing, and I'm so glad that legal medical cannabis can be accessed in this way. I spoke to my local doctor's surgery and asked for my medical history to be sent to me before I started the initial consultation, as this can be the part that takes the most time. Once I had my medical history, the rest of the initial consultations and interviews went through very quickly. It took me about three weeks from start to finish, which I think is pretty impressive. The online interview process and the doctors appointment were both relaxed and friendly. Absolutely amazing service!

Great service always there for and questions and can understand how we feel

It should be good/great, but sadly it isn't.

Medical staff = a solid 8/10.
Frontline staff = a solid 8/10.
Anything else = good luck.

Every company has processing and operational issues, that's just how things are, however this one is somewhat of a misnomer on service levels and reliability; this let's them down terribly and it upsets the whole experience as a service user/patient.

If you are going to run what looks like a volume sales business through a medical service provider, you need to make sure everything works properly and can support that model => ineffective operations, poor accuracy, unpredictable time windows, unstable workflows and inconsistency does not work, and the patient ends up with a bad experience. That does not help anyone.

The primary objective for a patient is to have reliability and dependability in whomever they are using and trusting for their healthcare, that is the point. This is critical for some patients, especially those with chronic or complex physical and mental health needs = this form of treatment provides highly effective, multi-functional daily support which they cannot get from from any other form of treatment.

Note: I can work through this myself, but what about the more vulnerable or less-technically abled/knowledgeable service users/patients - anything like this would/could completely overwhelm them and they would likely not be able to complete, or even start their journey to a better and more comfortable life.

In short the front end looks very good, it is easily navigable, has a good range of information and is confidence inspiring, however the back office is clearly in pieces - see except from 16/10 (statement).

'Hello A**,

Sorry doesn't cut it in my case I'm afraid - see below.

Fail points:-

I've had no end of trouble with your company e.g. everything has been a chase, calls, emails, raise tickets, wait, wait, wait... = problems with processing, problems with prescriptions, problems with shipment, problems with this that and the other; it's not right or acceptable.

I haven't got the foggiest what, where, or how anything gets done properly or on time there; your processes fall over constantly, I've had sort out why I have duplicated records, dates, appointments, cancelations, and I even had a videocall where neither the doctor or I knew why we were scheduled to talk with each other = honestly, what on Earth?!

Coverage/cross-over:-

I even tried to add another T20/10g to my order this month (only my second order) in case there were problems again, which there are already (and I have no faith in you), but this wasn't added (ok), plus as I live in the middle of nowhere and weekend deliveries are hit and miss, I thought this would cover me for any future eventualities, but that didn't work either (ok).

How are patients, especially new ones, who have committed, by contract, not to source anything illicitly, which I have honoured (I wanted reliable medical care and 1:1) supposed to manage, when this is what they end up with?

I came to you under recommendation, but thus far it's been one disappointment after another and a complete stress.

Regards,

Jim'.