Clear and easy, was worried about getting my medical documents, however just a quick link up and done, easy as pie. Fast appointments even when I did completely forget about one. Staff lovely and prod... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Service was quick, i was able rebook after misssing my first appointment easily enough. I found choice in flower very restricted as they tell you what you can buy from pharmacy and that is all you can... Toon meer
After years of feeling like I'm watching myself live a life that's ment to be mine I finally found someone who understood what I needed straight away and not only that she understood the female body... Toon meer
Bedrijf heeft geantwoord
I turned to this as an absolute last resort. I suffered with night paralysis, vivid nightmares, nocturnal panic and constant waking. Sick of upping doses to still gain no quality of sleep! From the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Alternaleaf
Geschreven door het bedrijf
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contactgegevens
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, Verenigd Koninkrijk
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4,6
Uitstekend
8K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Alternaleaf
Hi Stephen, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Uma my nurse was amazing
Uma my nurse was amazing! very efficient, understood everything I was explaining and sorted me out in no time hassle free. Would highly recommend alternaleaf, fast, friendly and no hassle
16 oktober 2026
Review zonder uitnodiging
Antwoord van Alternaleaf
Thanks for taking the time to share your review, Jamie! We’re delighted to hear that Uma was so efficient and understanding, sorting everything out for you quickly and hassle free. Knowing you had such a fast and friendly experience means the world to our team, and we really appreciate your high recommendation thank you for choosing Alternaleaf!
I’ve been waiting over three months…
I’ve been waiting over three months still haven’t got any prescription at the moment not happy at all. I would like my refund.
5 oktober 2026
Antwoord van Alternaleaf
Hello Zafran, we’d like to investigate this further. So we have sent your details to the patient support team to look into this.
A little on the expensive side but…
A little on the expensive side but quality service and products
12 oktober 2026
Antwoord van Alternaleaf
Hi Stephen, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
100% recommend
Everyone i have spoken to has been extremely professional, helpful and empathetic
2 oktober 2026
Antwoord van Alternaleaf
Hi Anna, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
It took about 6 months to get a…
It took about 6 months to get a prescription and I'm just about to order my first flower..Once I've tried a couple, I'll be able to write a decent post about that side.. Alternaleaf we're great on their customer services threw out the past few months..would recommend
12 oktober 2026
Antwoord van Alternaleaf
Hi, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Straightforward and very supportive
13 oktober 2026
Antwoord van Alternaleaf
Hi Isobelia, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
How to smooth and Simple the process…
How to smooth and Simple the process was and the quality of the service
12 oktober 2026
Antwoord van Alternaleaf
Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Absolutely fantastic service
Absolutely fantastic service, delivery was quick as anything.. arrived following day after placing order. Product is high quality. Extremely happy with my purchase, would Highly recommend.
5 oktober 2026
Antwoord van Alternaleaf
Hey Caitlin, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
From signing up, Quality Service
From signing up, speaking with the consultants to discuss if this is the way forward. The process was professional kept me informed straight to my door step. Very happy customer
12 oktober 2026
Antwoord van Alternaleaf
Hi Chris, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Antwoord van Alternaleaf
Hi Chris, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwoord van Alternaleaf
Hi Craig, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Polite staff with no judgement
Polite staff with no judgement, clear and friendly service, the product was very good
12 oktober 2026
Antwoord van Alternaleaf
Hi Kristina, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Antwoord van Alternaleaf
Hi Mark, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Very easy and explained everything well…
Very easy and explained everything well
Service has been excellent so far.
12 oktober 2026
Antwoord van Alternaleaf
Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Really bad experience mess you about…
Really bad experience mess you about ,blame everyone else I have meds gor a condition then run out cause they camt deliver after paying delivery so without for 2 days had to bortow cash be put in debt to buy of black market terrible stay away any who needs
15 oktober 2026
Review zonder uitnodiging
Antwoord van Alternaleaf
Hi Lone, we've requested more details via Trustpilot so we can address these concerns. We appreciate your feedback and hope to make things right. Thanks for reaching out.
Antwoord van Alternaleaf
Hi Garry, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Antwoord van Alternaleaf
Hi Anita, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
I am meant to be transferring to…
I am meant to be transferring to Alternaleaf from one of their competitors, however Alternaleaf has now spread this transfers over multiple weeks, forcing me to not be on my meds i need to eat and control my debilitating pain for nearly a working week. When I told last week I would know within 3 working days if I could order my medication, I had to chase them after not hearing from them since last Friday. And when I finally got the Ai to transfer me to someone who could help, they told me they couldn't promise it would be in the timetable Alternaleaf provided, and it might be 2 working days until I heard anything, as customer service could only escalate and point out it was longer than promised.
On finally someone replying saying I was approved. they informed me they hadn't asked for all the paperwork required and I needed to send it to them, before I could order my meds. I provided that info 30 minutes after the email was sent.
Again I have already been told I have been approved at this point and have seen a doctor, following all the necessary steps. Then I get a seemingly Ai reply which told me they would contact me about my next appointment?! So I am now confused if I might have to wait another week for anything to happen as I am getting completely different information from different people at the company. I called also (quarter of an hour before they closed, the moment I got their response) and I was left on hold for 30 minutes instead with no reply. Awful first experience
15 oktober 2026
Review zonder uitnodiging
Antwoord van Alternaleaf
Hi Joe, we've requested more details via Trustpilot so we can address these concerns. We appreciate your feedback and hope to make things right. Thanks for reaching out.
Quickest overall care and support you…
Quickest overall care and support you will receive, I applied to all and these were the first, with a short wait compared to months through others. Professional every step of the way.
26 augustus 2026
Antwoord van Alternaleaf
Thanks for taking the time to share your review Eshar! We’re delighted to hear that we were able to get you onboard so quickly compared to the long wait times elsewhere, all while delivering professional support at every step. Knowing you had such a fast and seamless experience with our team means the world to us thank you for choosing Alternaleaf!
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