Amazon Flex Reviews 

It’s been more than a week that I’m waiting for their reply. So far, I have sent so many emails regarding on app issues, no one responded back. I called them and waited for more than 20 minutes, no one answered.
Really disappointed and frustrated with the customer service.

The app is good, the role itself is easy to apply for (there’s no interview process, just some background checks, it took 7 days for me to go from no flex to driving for Amazon) Inshur insures you at 80p per hour.

However, I worked 2 blocks. I earned £97. But I spent £50 on fuel, £32 on insurance, it took me 30 minutes to drive to the depot, my first block I took an hour longer than I was ‘paid’ for, but it was in my local town so I accepted that and wasn’t too bothered, but the second block was INSANE - deep countryside, dirt track country roads, the last drop was an hour away from home at 8:30pm and in middle of nowhere! It was raining, dark, bad roads, and felt unsafe. The mobile internet reception was bad and I was lucky to stumble on a sign for the motorway which would get me back safe. I realised, the amount of money spent on fuel, insurance, the time for travelling, the unpredictability of where you may actually end up delivering, having no control over the drop order (the app plans your drop route), and the inevitable wear and tear on your car/vehicle from doing so many miles (on bad roads!) Amazon seem to be offering a golden egg but really it’s taking advantage of desperate people and it’s extremely cheap labour for Amazon (they don’t offer mileage/fuel allowance)

It may work for some people, but after 8 hours driving over 2 days on a weekend I was EXHAUSTED, a bit stressed, and it affected my weekly day job as I was so tired on Monday. Plus I only made about £5 profit 😂🤦🏻‍♀️

Would not recommend.

Bad “support” managers are rude. I experienced discrimination and their flex card banking app has just as $hitty of “service” as their driver support! This program shouldn’t be allowed to exist as it currently does!

Worst driver support
Amazon flex do not care about their team
Most of the drivers using bots to grab the blocks but Amazon cannot get rid on those. Worse than worst software they are using

Amazon is a bad company to work for over worked and under paid so whatever you do don’t become a save to this greedy company.

Haven't had many problems with Flex. The Morrisons flex jobs are a pain, having to take the groceries to your car with up to 30+ bags. Not worth it.
If you're going to do it, I'd recommend do the 3 hours or 3 and half hour shifts. Can do 4 hour shifts but not worth it imo. You can do 3/3 half shifts in much less time, can do them half hour or hour faster than the time allocated. Just try and avoid rush hour. A bit of money on the side of isn't bad.

Am from Brampton. Am an amazon flex delivery partner. Today Sep  14 2024 my block was from 3.15 to 6.15 AM. I came to the pick up location by 3:00 AM which is 15mins ahead of my scheduled and checked in by 3:00 AM. I was first driver in the queue and have been waiting for 30mins. There were 10 drivers behind me who were all Pujabi and speaks hindi, but they all received the packages and started leaving by that time. When i went i checked with the team they said its Technical issue and the people who were giving the packages to them were Pujabi and the team lead was also Punjabi. I was not getting proper answer when i asked them why i havent been given the packages, as i came first. Immediately i have called driver Support and escalated the same and raised ticket for the same and also remove my block without affecting my standing and getting paid as this is not an issue on my side. I would like to stop this kind of Discrimination happening in a such a huge organization. 

Owed money
A waste of time customer support
This is what i emailed them over 15 times still no response

Hi I'm one of your courier drivers
I've just recently started to work for you start date 27/08/2024 my earnings for last week which supposed to be credited in to my bank account yesterday 04/09/2024 £372 has still not been credited I to my account.
This has been escalated numerous of times by the support team but no response 😕
Please help me as it's getting to a point where i can't afford to put petrol in my car to do anymore delivery's.
Email for earnings sent yesterday early morning and it states sent on the app but no luck???

I have contacted my bank today and they have advised me there is nothing pending or sent from you?

I want your headoffice details as i will be taking this further and I won't be doing anymore scheduled drops until this has been sorted

Eigentlich nur gute Erfahrungen gemacht. Immer darauf achten das der Verkäufer auch Amazon ist dann gibt es keine Probleme !!!!!! Egal ob auch mal was zurück geht !

Ein Stern muss sein, sonst keine Bewertung!
Hab heute Paket abgeholt und darauf geachtet, daß es nicht kaputt ist! War nicht. Das böse Erwachen kam erst nach dem Öffnen! Das Päckchen war bereits geöffnet! Hat ja nur 96 € gekostet und ob noch ganz , weiß ich nicht! Also Hotline angerufen, alles erklärt und da sagte mir der gute, ich hätte eine Retourenware genommen! Oh, ich mich entschuldigt und die Retoure rückgängig gemacht!
Allerdings konnte ich mich nicht erinnern, daß da was gestanden hätte! Also noch mal in die Bestellungen geschaut, und siehe da, 20% reduziert!!! Aber nicht Retourenware, wie der Gute von der Hotline mir einreden wollte!
Bin zwar schon etwas älter, aber nicht blöd! Neue Masche oder was? Schelm der böses dabei denkt

I only did flex for a few months, I loved it until I got deactivated for "marking that I've arrived and checking in, but not delivering anything too many times." ...what? I'm waiting for the appeal decision because I'm pretty sure that it's something that the retail stores we pick up for, aren't doing or it's some type of glitch because every time I've done the retail store pick ups, I get an email a day or two after saying that I didn't pick up tbe orders that I acknowledged and deliver them even though I did and I contacted flex support the first time I got it but after that I didn't think anything of it because I assumed that them having the proof of delivery would also be seen and it would just automatically get taken off or something. I just ignored the emails saying that I didn't deliver the orders I acknowledged after that not realizing I needed to contact support each time to get that fixed so my ratings wouldn't suffer. I didn't pay attention to my standings enough to catch that it was affecting them and here I am now, deactivated for technical errors? Or retail store employees not doing something maybe? IDK but I did send an email last week after getting the same email about not delivering, and I asked them why I keep getting those emails because I am picking up and delivering the orders, look at the proof of delivery. But was just given the ai response "sorry you're having technical difficulties." But not given an explanation for why I kept getting them after every retail delivery even though there's pictures of the delivery.

I can't believe this app is made by Amazon. I'm in Australia and I have Australia as my region on my Apple Store and it keeps downloading the American version. I talked to the help team several times and they had no clue whatsoever and offered zero help.

The review will change if they fix their app.
1. I've used Amazon programs of some sort for literally 20 years and I find it hard to believe that they developed this app themselves.
2. App will not go past the third step of the onboarding and no back button to to manually go through onboarding, so the developers were clearly over confident that everything would work right.
3. Due to the fatal error encountered trying to go through onboarding, I have no choice but to tell my delivery driver friends to stay away from this app. I was the test monkey (15 years driving experience) and Amazon Flex failed.

I saw a lady delivering a package with her two kids. I'm pretty sure this is against company policy to deliver with minors. What if they get hurt ?

Arrogant, extremely Rude driver worst I have ever come across. At my workplace Vile is an understatement

Amazon Flex is a joke! So I missed two blocks because of car issues and Amazon deactivated my account. Apparently you can appeal their decision. I kindly send an email back to their support team telling them about what happened, Amazon email me back saying that they would reactivate my account. The whole time Amazon never followed through. Instead, Amazon says I have too many accounts that’s a violation but has still deactivated. WHAT!!! Amazon Flex RED FLAGS!!!!

Zum wiederholten Mal hat heute ein Amazonbote einfach in unsere Terrassentür geglotzt und dort geklopft, anstatt an der Haustür zu klopfen.

Anschließend ging er zur Haustür und klopfte dort unentwegt, bis ich geöffnet hatte.

Das ist ein massiver Eingriff in die Privatsphäre und Übergriffig allemal!

Passiert das nochmal,
wird Prime gekündigt und der Account ebenfalls - so einfach ist das.

Verständlich dass heutzutage alles an Fahrern eingestellt wird, was bei drei nicht auf dem Baum ist.
Aber solche Leute die weder ein Wort deutsch sprechen und schon garnicht mit der Mentalität hierzulande vertraut gemacht werden, werden von so einem Multi unterbezahlt losgeschickt, ohne auch nur Ansatzweise
geschult zu werden.

Das ist in Sachen Service kompletter Mist und so anspruchslos, dass einem echt alle Lust am shoppen vergeht.

Aber macht ja nix. Es gibt mittlerweile so viele Alternativen, dass man den Laden nicht mehr unbedingt braucht.

Selbst Schuld ist der, der wegen ein paar Euronen meint Amazon weiter zu sponsern.

Die Märkte reguliert am Ende IMMER der Kunde selbst. Er muss es nur tun!

Guys
I am working for Amazon Flex for the last 3 months. None of their customer care put phone down on me. They always have been very helpful and talk to us until they solve the issue. They respond to the emails very quick. I work in London though. I never had any problems with them.

I tried working for the company, however they had issues with the onboarding. After over 2 weeks of dealing with it no one wanted to help me. The amount of customer service reps who barely spoke English and hung up on me was ridiculous. Honestly feel discriminated against and they should be ashamed of their poor management.

Mit dem viel gescholtenen habe persönlich noch nie
Schwierigkeiten gehabt. Selbst wenn man einmal nicht
zufrieden ist, so ist es vorbildlich wie schnell man eine
Retoure einleiten kann. Und einen besseren Kundendienst habe ich noch nie erlebt. Man wählt z.B.:
den Rückruf, und schon klingelt es. Für mich Vorbildlich.