Amazonflex Reviews 

The customer service, communication and their training to respond to issues is poor. I've been chasing my background check for nearly 2 months, it should have taken 10 days. However, 10 months later there has been no progress or reason provided. The customer service follow a script rather than actually helping and we've ended going in a cycle as they don't know what they are doing. They have said that they will raise a ticket and someone will investigate but when I contact them again, they tell there hasn't been a ticket raised and so on. Customer Relations service has been also very poor in responding to my complaint. I now taking my complaint further to an independent ombudsman as the way they handled my issues has been shocking.

I wouldn’t even waste your time with signing up to Amazon flex. Judging by the reviews I’d say a lot of people say the same. Wasted time and money on insurance etc just to get a CLEAN background check and get declined for not meeting the criteria yet no criminal or driving convictions and no reason as to why I have been declined.
Phone through to the contact centre to be met with the most arrogant and rude man who wouldn’t listen and spoke over me the whole phone call.

AVOID AT ALL COSTS!

Diabolical!!
Most corrupt business on the planet!!

There is no complaints procedure or any way to resolve a complaint.

I was treated unfairly and bullied by Ion Vilcu at DCR2.

Working for AmazonFlex is ok until you have a problem and there's absolutely no one to help you.

All you can do is email amazonflex-support. They dont reply to emails. They dont help. Just completely ignored.

AmazonFlex drivers are treated like second-class citizens but the warehouse staff.

Its shameful for this to be happening at such a prestigious company. This definitely doesn't align with Amazon values.

Top idiot telephone operators for amazon flex

Amazon the worst employer ever. .......them

On 10th of August after loading all parcels in the car and ready to start my car wouldn't start. AA came and fixed it on the spot. It was only battery. I was ready to go but flex associate told me that I must not do anything and ordered me to hand parcels back as this is the procedure. I strongly insisted to deliver but he said no and told me it will not affect my standing. 2 days later 48 undelivered parcels on my account. Its been weeks and I'm still trying to solve this my standing never has been so bad. Next time I won't be listening associate I will do what's best for my standing. Also getting emails saying that on certain day I didn't complete all deliveries or pick up all packages which is totally made up. Where does this come from? I wasn't even working on one of days mentioned.....

My experience working as a driver through an agency that supplies drivers to Amazon has left me extremely concerned about the way drivers are treated at the station.

Over approximately 10 months, I got to know many other drivers and repeatedly witnessed what I considered to be a pattern of shouting, intimidation, bullying and disrespect towards drivers. From the moment drivers joined the queue in the morning until they left the station, there seemed to be constant opportunities for staff to challenge or reprimand them.

What concerned me most was the way some drivers appeared to be treated differently based on their appearance, level of English or skin colour. I cannot speak for every individual situation, but I personally witnessed behaviour that gave me serious concerns about unfair and potentially discriminatory treatment.

Instead of communicating professionally, some members of station staff would shout at drivers or speak to them in an aggressive and intimidating manner. I repeatedly heard phrases such as, “Hey, listen to me now very carefully,” accompanied by pointing a finger directly in the driver’s face. If a driver tried to respond, even simply saying “no” or questioning what they were being told, the situation could quickly become more confrontational.

Another worrying part of this was the apparent power imbalance. Drivers would sometimes be reminded who they worked for or threatened with complaints about their behaviour. Complaints could then be passed to the agency, sometimes resulting in drivers being removed from work or losing their position.

I personally know drivers who were told by their agency managers that a complaint had supposedly gone much higher within Amazon and that, despite the manager wanting to support them, they had no choice but to take them off the road permanently. The reasons given could include things such as “unprofessional behaviour”, speeding or other alleged conduct issues. My concern is that drivers can feel completely powerless when complaints are made against them, particularly when they believe the original interaction was initiated aggressively by station staff.

Whenever drivers raised concerns, I repeatedly heard two responses. One was essentially: “You are self-employed. This job isn’t easy and isn’t for everyone. If you are overwhelmed or stressed, you should leave.” The other was along the lines of: “I know how you feel and I agree with you, but there are thousands of people looking for work, so Amazon doesn’t care what you think or feel.”

Whether those exact attitudes represent official policy or simply the views of individual managers, hearing them repeatedly was extremely discouraging.

Drivers are generally inside the station for a relatively short period while collecting and loading their parcels, often early in the morning before a long and demanding day of deliveries. I find it difficult to understand why interactions cannot simply be handled professionally and respectfully.

I am writing this because I can no longer ignore what I have personally witnessed. This is not about saying every Amazon employee or station worker behaves this way. It is about a pattern of behaviour that I believe deserves serious investigation.

If Amazon relies on agencies and delivery partners to provide drivers, that should not mean that responsibility for the treatment of those drivers disappears. Drivers may technically be self-employed or employed through an agency, but they are still human beings who deserve to be spoken to with basic respect and dignity.

I would strongly encourage Amazon to investigate how drivers are treated at its stations, how complaints against drivers are raised and investigated, and whether there are adequate safeguards to prevent intimidation, retaliation or unfair treatment.

Drivers should be able to do their job without being shouted at, humiliated or made to feel that speaking up will cost them their livelihood.

Amazonflex is playing with drivers and increased the parcel with high mileage 2 person jobs now. I have been with amazon 3 years i delivered all parcel on time still they reduce my rating and say to me Customer didn’t received parcel they lie we click pictures as well. I think amazon is doing politics to suspend OLD drivers account so that the new drivers can start and they can USE THEM ALSO.
Customer service has no reply they take time to review but they always take discussion for their some lie customers they never seen their drivers how we struggle. BAD POLITICS IS GOING ON NEED TO BE STOP OR CHANGE THERE OPERATIONS. So they see their drivers.

Thank you

I've been working amazon flex for over 3 years out of wembley dha1 and dha2. The package load has increased with very heavy loads.( should be a 2 man job) We are now delivering cases of water, soft drinks and heavy parcels to business's. This includes cleaning products as well which can be hazardous if leaks occur and can damage your cars. The routes are now taking more than the block time racking up high milage. Often sending you to places where parking is restricted and on many occasions you get parking tickets from private parking companies. The job entails taking alot if risk.

I am very disappointed with the level of support I have received from Amazon Flex. Every time I contact support, I am told to wait 2–3 working days, but in reality the process takes 2–3 weeks. Even simple document reviews are taking 4 or more days each.

My Right to Work has expired, and my insurance has also expired because of these delays. I am now being told that the Right to Work verification will take another week, and after that I will have to wait an additional week for the insurance approval.

The problem is that I submitted these documents well in advance, but your team has caused unnecessary delays at every step. Because of this, I have been unable to work and my income has been affected.

This level of delay and lack of proper support is extremely frustrating for drivers who depend on Amazon Flex for their earnings.

Thank you.

Very poor payment , especially on this period when petrol ar so expensive.
One think I don't understand maybe Amazon do, how blocks which are one hour or 15 minutes from Amazon depo with the same amount of parcels, are payed the same ??

I was working in amazon flex as a driver about 7 years and I was honest with and I gave all parcels to customers with respect and politely.
Unfortunately amazon flex customer services did lie very much..they sent me a massage many times and said I did not pick up parcels to give to customers which it was lie.
I understand that they are using drivers and they give lie reasons to finish with the drivers and get new drivers..they are very much play game with drivers.

so its been more than 8 months working with Amazonflex ... overall experience very PATHETIC , .. now i will tell the reasons, 1. they used to send me to post codes, in the night time, to deliver where even in the day time one needs to be careful. Broken roads , forest areas and far off farm houses. no extra money etc ... 2. they claim they pay 25 pounds an hour, which is very big lie , they pay 18 pounds for an hour , from which i pay 2 pound insurance and 2 to 4 pounds fuel and3-4 pounds tax (yeah , you didn,t know the money is even not taxed ??) , i am left with maximum 9 to 11 pounds an hour which is even less than minimum wage and still i haven't counted the cars maintenance and wear tear which can bring it down to 7-8 pounds an hour (??) ... 3. The biggest cheating i figured out was few days ago , when i did a 2.5 hour block for 46 pounds and i drove 93 miles that is going to oxford from Theale and back , so i reported this to the depot manager who showed to me that their system is showing that i had to drive 46 miles for my route ???? and i was like .. OMG ... so amazon flex is somehow so innocent that they don't know they are sending me 45 miles away from my home/depot so they dont know i am spending double fuel on reaching back home ??? ..... 4. there is no connection between Online support Amazon flex, offline support of amazon flex and depot management .. they are all blind and deaf to each other and basically all of them are useless as no one has no power or authority , especially the most referred to department of offline support is a ghost department who only respond via AI and there seem to be no human being there .. please be aware and i think don't do this job if you have any other better alternative ... it may only be good for a few times a month just for some extra money ... also please if some one can help me understand whether this is Amazon itself or some outsourced business???

Worst experience ever. I am a new driver trying to start up with flex. I have completed all steps (green tick) except for the insurance. I went on zego and purchased pay as you go insurance and have been trying to link both my accounts for the past 3 weeks with no success. I have called and live chatted to both amazon flex and zego to get this sorted with zego and flex blaming each other. They lie through their teeth with no shame. I have uploaded letter of enrolment and payg insurance policy schedule for flex to say say it does not say hire and reward when it clearly does. I dont think I will be joining flex now after this hassle. Now ive read the reviews and woww the reviews from drivers are just crazy. They are all 1 star and I really do not understand how amazon flex can still operate on uk shores with this level of service to the drivers is beyond me.

Customer service shows a complete lack of interest in investigating the situation or providing any meaningful support, while openly ignoring its own corporate policies.

My account was disabled after an age-verified delivery, despite me fully following the written policy. The policy clearly states “If the app indicates that the recipient is under 25, or if they appear under 25, you must request a valid ID and enter the date of birth into the app.”

There is absolutely nothing in the policy that requires asking for ID when a customer clearly appears over 25 years old. Nevertheless, Amazon Flex disabled my account without a fair review, explanation, or any genuine investigation.

The recipient was clearly over 40 years old, leaving no reasonable justification to request ID. This mirrors standard retail practice, yet Amazon Flex chooses to punish drivers arbitrarily rather than apply its own rules consistently.

Ok for a little extra money. Some blocks consist of parcels that are oversized, even a trip of 20mins to deliver the 1st one. What really annoys me is this Amazon standing, all it takes is for 1 customer to complain they never got their parcel ( some lie to get a refund or a new item) and your rating takes a nose dive! The app navigation is sometimes complete rubbish. Phoned a customer because he wasn’t in and I needed a signature, customer asked to drive to his friends 10mins away and deliver it there….. wasn’t going to happen, returned item to depot and it was noted as a failed delivery. Amazon always take the customers side. With GPS and pics they still come up with not delivered/missing package!!!!

It is just "WAY TO DIFFICULT" to get a block, you have to apportion so much of your time to being on - and refreshing the APP in the hope that you may catch a block, of which 99 times out of 100 you don't, the second a block appears, it is gone, this is why I have now made the decision to leave, Amazon Flex appear to have flooded the driver pool making it almost all but impossible to get anything other than very short base rate jobs

One of worst Employers to work there..most of the time earning is less then minimum wages..they treat drivers like slaves.,never listen drivers problems..