Amazonflex Reviews 

Poorest cx service department.

There’s a reason why Amazon has 1 star overall.

Those people do not deserve having that job. Leave it for people with work ethics.

Go fry some fries and Mc’donalds.

Hello good people from UK and all around the world, i was a happy customer from Amazon before i know the truth about this company. Fist of all we as customers are sometimes mad on drivers that they are moving to fast from our door but after i speak with one of the driver from Amazon Flex in London i understand that this company is breaking all rules against their employees!!! Drivers got 300+ parcels and more , then 200/250 addresses to delivery every single day day, and Amazon is combining adress to make 160 stops but one stop have multiple addresses so anything changes that , they force drivers to work 9 hours in continuous without any break because with such workflow and numbers you don’t have time to stop otherwise you will not have enough time to deliver all parcels and you will finish at 9/10pm wich is a night shift already however Amazon and small companies that are making franchise on it are paying only £115 maximum after tax to this people and some of them are even charging rent of the van to do the job for same company wich is ridiculous!!! So i saw many times Amazon drivers that are running with parcels in they hands and i didn’t even think about such big numbers they got to do same day and that this is exactly why they a rushing to make all customers happy that they received they parcels! This company is using them like robots Wich is not good at all and pushing them to break rules giving them to much work for an 8 hours shift daily.
So when a driver is running quickly from one house to another is not that they don’t care is that they forced by company that gives them 250 addresses to delivery and even don’t care how they are doing on the road as they never answer on the phone if one driver or another one need help , plus they force them to go 2/3 times at the same adress if some irresponsible customer was not at homme knowing that he must recieved a parcel that day and even the approximate time as-well ! I think we must sign a petition for this employees that we are not happy about putting someone lives in danger to work without breaks because they are forced to do so by big numbers and to use people like they are robots. So next time when we are mad that drivers didn’t wait to see us think about how much he have to do and that he is forced by this big empire AMAZON to rush otherwise he is late and even getting penalties marks for late !!!! This company need to take more drivers at work and to stop using people to do workflow for more persons.

No blocks ever available - foreign workers subbing all the work out to people with no right to work.

I’ve been locked out of the app for 7 days because of an insurance verification issue. The app shows “pending” and doesn’t even let me upload my insurance document. I followed all instructions, sent my certificate via email as support told me, and contacted them multiple times. All I receive are copy-paste replies and no real solution. Meanwhile, I can’t work and my bills are stacking up. Amazon Flex clearly doesn’t care.

On top of that, the routes have become significantly worse compared to last year. I used to complete a 4-hour route for £88. Now we get the same (or more demanding) routes for only £66. The number of parcels has increased, the mileage is higher, and the workload is heavier - all while the pay is going down.

We also pay for fuel, insurance, and car repairs ourselves. And they send us on terrible roads that damage our vehicles. Amazon Flex has become unfair, unreliable, and exploitative. Drivers are treated like we’re disposable.

Would be a zero star if that was an option. It is 100% clear people are using bots zero blocks available. They randomly restrict your app for “insurance issues” despite you having valid commercial insurance in place then refuse to pay for scheduled blocks you loose and you get nothing but automated responses from their ridiculous AI when you email and don’t even get me started on their “driver support”

Tldr; great during holiday season, crap any other time

While I started in the Christmas period working for amazon flex was great. I could easily pickup 2-3 blocks a day.

Now that we are in normal time, I've found the only blocks I can ever find are for 7/7.30am starts, and they aren't putting these up until around 1:30am. When you consider on average it takes around 30minutes to then fall asleep, the station is a 30 minute drive away the driver then only gets 3 maybe 3 and a half hours sleep and is expected to then go drive and deliver for 4 hours. When I contacted Amazon about this they didn't care and their response was simply "we add blocks throughout the day, you just need to refresh your app regularly. There are also morrisons and co-op deliveries available."

Amazon fresh/morrisons deliveries just aren't worth it with them commonly being around £28 for a 90minute block, which sounds great, until you account for the fact that you could be doing 50 miles for those deliveries which then takes the full earnings as mileage cost. Add your insurance and that block costs you money. That eliminates half of amazon's response.

The other half about sitting around refreshing the app, you would need to sit on your app from around 8am till 4pm just hitting refresh every 5 minutes and still not see anything, as opposed to knowing you can get a block at 1:30am. Their response also shows they do not care about the people driving for them at all.

Wish I'd knew all this before joining but will be leaving ASAP.

Feedback on Amazon Flex – Urgent Issues That Need Attention

As a dedicated Amazon Flex driver, I want to highlight some major concerns that make our job increasingly difficult. These issues affect not only our earnings but also our overall experience delivering for Amazon.

Key Issues:
Delivery Blocks Are Rarely Available
Securing a delivery block has become nearly impossible. The availability is so limited that many drivers struggle to find work. A more transparent and fair system for block distribution would be highly appreciated.

Unfair Block Payment & Low Pay Rates
The amount offered for blocks is far too low compared to the effort required. For example, I recently received a Fresh block for £25, requiring me to cover 30 miles with 35 parcels and 8 stops. The pay does not justify the time, fuel, and effort. It seems Amazon intentionally undervalues blocks, disregarding the driver's costs.

Apartment Deliveries Are a Nightmare
Delivering to apartment complexes is extremely time-consuming. There is no parking, customers often don’t answer calls, and many deliveries are to council flats, where fraudulent claims of undelivered parcels are common. The blame always falls on the driver, with no proper investigation. Completing 8 stops with 45 parcels in 1.5–2 hours for £34 is unreasonable.

Heavy Fresh Deliveries Are Unmanageable
Some Fresh orders include multiple heavy items, like 15 packs of 8 large 2-liter water bottles. Expecting a driver to deliver this to a 10th-floor apartment while dealing with parking restrictions is unrealistic.

No Support for Parking Tickets
If drivers receive a parking ticket while delivering, Amazon offers no support. Even after requesting proof of delivery for appeals, Amazon refuses to provide documentation, leaving drivers to deal with fines alone.

Unfair Blame for Missing Parcels
When customers claim they didn't receive their parcels, Amazon immediately blames the driver without any investigation. There is no opportunity for drivers to explain or defend themselves.

Lack of Essential Equipment & Support
Unlike other delivery services, Amazon does not provide trolleys, jackets, or any support for parking. This adds extra burden and cost to drivers.

Amazon needs to start valuing its drivers. We are the backbone of the delivery system, yet we receive low pay, no support, and constant blame. Immediate changes are necessary!

May 2026 update:
Still delivering for Amazon Flex but searching for alternative. The APP seems to be getting more unstable, driver support staff are poorly trained ( only a 50:50 chance of speaking to someone who knows what they are talking about) plus the rates have barely changed despite large increases in the cost of fuel.
The company appear to have a policy that drivers are guilty until proven innocent regardless of the nature of the issue.
MARCH 2025
Ok for pocket money only. When you take into account the time spent refreshing the App in the hope of finding suitable work, fuel costs and frustrating App Sat Nav. You're probably only just earning £10/hour.
A lot of deliveries scheduled for after dark (more accidents at night, tiredness and poor lighting) and App Sat Nav does not display speed limits on road you are on (would reduce accidents and speeding points). Therefore health and safety of driver not really an Amazon priority.

Amazon delivery drivers have consistently left packages out in the open communal hallway to be stolen, pillaged and mishandled. This communal hallway has no office, concierge or lockers and have left our items be taken by thieves. This has happened on 10 other occasions. Delivery drivers don't deliver or follow instructions. Shameful.

Do Not trust Amazon flex to earn money don’t take out a yearly insurance policy and relying on work from them as the disabled your account suddenly stupid pathetic company to work for can’t trust

After 4 years delivering with them, they sent me an email stating that somehow I bypass the identity verification (selfie) when I have checked in for my blocks. They also stated that I have used warehouse associates or the driver support to check-in without a selfie.

This is a total bullshit because I never used those means to check-in.

When chased the problem with them, they could provide a clear answer why my account was suspended.

Amazon, why bother asking how appreciated we feel if you clearly don't care about genuine issues like this?

The conclusion is clear: They give you the impression of a fair system, but in fact they use people as dispensable objects.

I and my whole family will cancel my subscriptions to their services because I can't associate myself in any way with such a company.

Sooner or later they will go out of business if they continue this way.

Stay away from (Amazon flex uk) at all cost their don't give a rat-a* about drivers.
under paid, support team it's incompetent the whole system sucks.

app failure your fault, road closure or traffic arriving late to delivery location your fault, no network or Internet connection due to being in a area/forest that even a satellite can't recognise your fault.

they'll send you off road in the middle of no way with zero visibility forest, corn field, pot hole, muddy road and flood.
to trash your vehicle! areas their will never used they own vehicles for delivery

they'll hold you accountable for missing parcels that theirs lying a* customers claimed there haven't received!

New drivers! don't ignore does red flags and warning Amazon will use you for 60/90 days then they'll tricked you email you saying that you are one their favourite delivery driver and they gonna add you to their priority drivers list! for further jobs but you can't use the Amazon flex app anymore, they'll tell you that you gonna be received direct messages calls emails to go to work from now on. (BS)
Their will deactivate you pretty much making you believe that you're one of there five star driver! whenever you received that kind email just pack yourself mate you just got laid off.

I rather be a janitor than work for amazon 😏👎🏻-0 never in a million years I'll work for them again. ✌🏻

I worked as an Amazon flex UK driver for 6 months working from their Avonmouth and Bristol warehouses plus morrisons stores. The work delivering parcels and meeting customers is great but the set-up is just awful. I really recommend you do not get involved in this work. The support is useless, just robots reading from scripts and no way to escalate a problem. OK they will offer you £82 for a 4hr delivery block. But you will waste hours and hours even days and days fighting with support. Parcels go missing, your fault no exceptions. Customers say they didn't receive parcel, your fault no exceptions. Turn up at warehouse, app freezes, 1 minute late to scan parcels, your fault no exceptions, finish delivering, parcels to return but no parcels left over, your fault no exceptions. Once you spend hours and hours on the phone talking to robots reading through their scripts per problem, you'll spend any profit you made on this. You'll also trash your car as they send you on routes that they don't want their vans to go. Their navigation system will take you to the middle of nowhere up forest tracks, your fault no exceptions. I eventually asked a telephone robot how much time I should waste trying to get answers from flex support and their response was, I suggest you find something else to do and stop wasting your time with amazon flex. So I did.... and that was the best bit about the whole debacle. I spent £650 fixing all the damaged parts on my car and went to work for another courier which is far far better. Amazon flex should be banned in the UK, how they get away with it, I will never know.....

My account has been suspended for about 3 months due to an issue that is very easy to resolve. (Till 11 October to today)

I worked for Amazon Flex for about a year and as a lot of people have said on here, it is way less than minimum wage. The miles you do and cost of fuel and ware and tear on your car and commercial insurance it can work out way less than minimum wage. The people on the helpline have a bad attitude. One occasion for a Morrisons delivery one of the bags was damaged and the contents inside were ruined. A staff member politely asked for me to leave the rest of bags for that recipient. I called up Amazon to explain about the bag I gave them the number of the bag the lady on the phone said I should deliver the rest. But the staff at Morrisons asked to wait and have another driver to take them so they could repack the contents. As I was on the phone to them she was saying I had to deliver the rest and was saying I can’t but she then said for some reason I was being recorded like as if I was saying something wrong. I kept explaining the problem that they have the bags and she still said I have to deliver them but they were not available as they needed to resort it because of all the damage. She then said NO! you need to deliver them. Then hung up. Honestly what is going on with Amazon Flex is illegal they are taking advantage of self employed workers at their expense as really it cost you the driver and no money is really made.

I have worked with Amazon Flex for nearly two years and have delivered close to 10,000 parcels. Throughout that time, I have always conducted myself professionally, arriving on time and meeting Amazon’s high standards. Yet, when I encountered a technical glitch that was entirely Amazon Flex’s fault, I was met with dismissiveness, contradictory responses, and a complete lack of accountability.

For over a week, I’ve been battling an app issue that associates my account with an outdated delivery address. Despite providing ample evidence, following every instruction from Driver Support (including reinstalling the app multiple times), and repeatedly explaining the situation, the issue remains unresolved.

The most appalling part of this experience has been Amazon Flex’s treatment of me as a driver. I’ve received dismissive, copy-paste email responses that completely ignore the seriousness of my issue. Driver Support has outright lied, claiming they can only respond via email, even though I’ve received callbacks from Executive Driver Relations in the past when requested. This shows not only a lack of care but also a willingness to mislead drivers who are trying to resolve critical issues.

Adding insult to injury, I’ve lost earnings during one of the busiest weekends of the year—Black Friday—due to Amazon Flex’s failure. Despite my longstanding dedication and exemplary track record, I’ve been left feeling disrespected, unsupported, and completely undervalued.

This experience sends a clear message: Amazon Flex does not care about its drivers, no matter how much they’ve contributed to the platform. After nearly two years of dedicated work, this experience has shaken my trust in Amazon Flex so deeply that I’m now seriously considering leaving the platform entirely.

For anyone considering signing up for Amazon Flex, think twice. When things go wrong (as they inevitably will with the app), you’ll find yourself in a nightmare of unresponsive support and emotionally draining escalation processes. Amazon Flex is quick to penalise drivers for any perceived mistake but excruciatingly slow to address their own shortcomings.

After everything I’ve given to this platform, this is the thanks I get—a stark reminder that loyalty and hard work mean nothing to Amazon Flex.

Thanks to Gigwebtech, I’m finally working with AmazonFlex! Their team knows what they’re doing and made the process stress-free.

Honest review here.
You can make about £100 a day working about 6 hours a day, depending on what blocks you grab. That's pretty impressive if you ask me.
My vehicle is a 1.2 so £20 petrol will last me about 3 days. That's honestly not that bad. For those of you that work in London know it cost about £12 a day to travel to work on public transport.
If you have the opportunity I would say avoid the supermarket blocks and get your blocks directly from amazon logistics. Supermarket blocks are long because customers order so much groceries as well as huge bottle of 6 pack water bottles which takes time when delivery it to a customer. The cheek for customers to ask you to take all that water to the top floor is a joke. And sometimes the customers are not even at home so you have to carry all that shopping back to the car and to the supermarket at the end of your shift.
My only issue right now is the bots that grab the blocks. Completely out of order it's hard to grab a good block with good pay because a bots already snatched it. Amazon need to investigate this.
Overall I think they pay pretty good but again this all depends on where you work and what blocks you grab.
I'm pretty shocked with the reviews at the bottom. You lot must be working in villages or places extremely hard to drive in. May God bless you lot and make things easier for you.

They are no humans there anymore
Rubbish and bad delivery,

Mostly terrible job ever I had. It's unreliable, stressful, risky, low pay job. You have to spend hours and hours on Amazon Flex app to fight for grabbing a delivery block without getting any paying. Even after hours wasting on the app, you probably still fails to grab a block as Amazon deliberately over hires so many drivers to fight the limited delivery blocks so that Amazon can manipulate those poor drivers and let them compete each others. Just terrible. Even occasionally you feel you're lucky and you managed to grab a delivery blocks. But it's terrible low pay because a 4hours block with about £64 but you normally need 5 to 6hours to complete all parcels delivery. and you could be sent 20 miles away and 30 or 40mins for driving to there. Considering the fuel and insurance and other cost, you got about £35 for about 5hours work. It's just beyond any exploits in modern days. Amazon flex should be banned as it's way below the legal minimum salary in the UK.