American Mint Reviews 

890
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

I absolutely love buying coins from you. Jim Mahoney is my representative and he is superb. I couldn't find a better one. He is knowledgeable, attentive, and takes very good care of me. The coin s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I been in involved with Conner,your great representative. He has assisted me me in my transactions,which was great. He always returned my calls when I leave messages.My transactions are done in a pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I have denied the reoccurrence on Phone # in person of the payments that you are withdrawing from my credit card. I am still having money withdrawn from my account and have not received anything in r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

American Mint has been a wonderful asset when your looking for products that meet your needs ,thank you Jim for looking out for investors with limited means . And payment plans are the backbone for th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzamelaarswinkel
  2. Muntenhandelaar

Informatie afkomstig van verschillende externe bronnen

Coins for collectors at fair prices: exclusive commemorative coins, silver coins, gold coins, and knives at Americanmint.com!


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

890 reviews

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2 sterren
1 ster

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4,5

Alle reviews

(890)

96 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Got a random letter in the mail saying…

Got a random letter in the mail saying I have an account 090174918 yet I have never even heard of American Mint before what kind of scam is this? I just hope they don't try to send me any products and expect me to pay for them.

2 april 2023
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Thank you for your review. Please contact Customer Service at 1-877-807-6468, or email contact@americanmint.com, to be removed from our mailing list.
American Mint LLC

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! THEY WILL SCAM YOU. THEY WILL CHARGE YOU FOR ITEMS YOU DID NOT BUY AND THEN SEND IT TO COLLECTIONS WITHOUT NOTIFYING YOU!

1 november 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Thank you for your review, and I apologize for the negative experience. Preview items are completely optional, and we do offer postage paid return labels for all of our products. Please contact Customer Service at 1-877-807-6468, or email at contact@americanmint.com, to discuss your account.
American Mint LLC

Beoordeeld met 3 van de 5 sterren

Well

Well, You cannot access it online, they have to place orders, cancel shipments, send you a return label by
phone only. They did say to me yesterday their system is down but their online platform isn't supported they said today. I had to cancel any further shipments today because what they sent me for the return label I did not order.
by phone, yesterday they supposed to send me a link to obtaining a return label but they couldn't reach my email. They told it could be on their end or mine, but that sounds like blaming the consumer.

8 oktober 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Thank you for your review.
American Mint LLC

Beoordeeld met 1 van de 5 sterren

this is the DEVIL'S WORK????

9 juli 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Mr. Richardson,
Thank you for the review, and we apologize for any negative experience. Please contact Customer Service at 1-877-807-6468, or email contact@americanmint.com, to discuss your account.
American Mint LLC

Beoordeeld met 1 van de 5 sterren

This was a scam

This was a scam, a remote job scam. I was contacted by someone named Kelly latchaw. Who offered me a remote job for this American Mint LLC. They didn’t run a background check didn’t want my direct deposits info and sent me a fraud check from TD bank to cash. It of course was flagged, none of the money was put into my account. In these times of need where life is so expensive they really are trying to SCAM people when we’re just looking for jobs. DISGRACEFUL.
*added* The same check they sent me is on scam.com just like the others they have fooled. Promising a good job with benefits in this economy only to scam people is absolutely trifling.

18 juni 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Dear Ms. Brown,
We are very sorry to hear that you are dealing with this. The job posting you responded to was not authorized by American Mint, LLC. It has come to our attention that someone created a false job advertisement for American Mint on Indeed without American Mint’s knowledge and consent. American Mint has made Indeed aware of the situation and is working to resolve the issue.
Sincerely,
Customer Service

Beoordeeld met 1 van de 5 sterren

Use of the name, American.

When a company uses the name "American," it should be representative of the moral's and value's of respectable business conduct. I have read the reviews and I have strong concerns.
After placing an order and waiting a week. I wondered when/if I might see the product or a tracking number. Please do not subscribe me into a program that I did not action(that means, I took action or pursued to be part of).
*** Update 3/26/2022 ***
I have learn a bit more. There is special pricings which affords you a substantial discount (default) "collect and save." The caveat is they send you a collector coin for previewing. Which you can send back. "Full Disclosure," may be a better approach. SUMMARY This company could do themselves a favor by fully disclosing the program and moving the default option to "Individual Item only." Providing someone the option to save is great. But practices that appear deceptive do not lend themselves to happy customers. In the end the company did do the right thing. But, it will cost them a customer.

12 maart 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Mr. Hammaker,
Thank you for your review. Please call Customer Service at
1-877-807-6468, or email at contact@americanmint.com, so we can review your account.
American Mint LLC

Beoordeeld met 1 van de 5 sterren

I never received the items ordered

The ordering of the items was great however the receiving of the items were not!! I have my item numbers and was told by customer service they were on back order. If that were true, I wouldn't have had the item certificate number. I've had difficulty with items being stolen through the postal service, and tracking numbers sent to me not appearing in the usps informed delivery or tracking package website and issues involving my address and identity and it is upsetting they (postal service) and law enforcement allow this to continue after being notified.

8 maart 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Thank you for your review. Please call Customer Service at
1-877-807-6468, or email at contact@americanmint.com, so we can review your account.
American Mint LLC

Beoordeeld met 1 van de 5 sterren

Sleezy business practices

My brother ordered a bowie knife for my uncle for christmas as a one time purchase, to which i find out one month later was a lie as the company decided to enroll him in a subscription service and charging 113 dollars after receiving a knife none of us ordered. I called the customer service number and spoke with a stacy who said she would send me a return label which i appreciated but what i do not appreciate is a sleezy predatory company trying their money-grabbing tactics on my brother for a simple christmas gift. (and such a cheaply made one at that, terrible knife making) so overall- do not buy from this company.

10 januari 2022
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Jacob,
Thank you for your review, and we apologize for the negative experience. Please have your Brother contact us either by phone, 1-877-807-6468, or by email, contact@americanmint.com, so we can review his account.
American Mint LLC

Beoordeeld met 3 van de 5 sterren

I have been trying to get a return…

I have been trying to get a return lable for over 4 mouths now and still don't have one.

9 december 2021
Logo American Mint

Antwoord van American Mint

Mr. Brown,
Thank you for your review, and we apologize you have not been able to obtain a return label. I will email and mail one to you. If you should have any further questions or concerns, please call Customer Service at
1-877-807-6468 or email contact@americanmint.com.
American Mint LLC

Beoordeeld met 1 van de 5 sterren

As every other review has stated

As every other review has stated: this company relies on people to not read terms and conditions to make extra money off the initial purchase you make with them. They will reply and say well if you had read it and crossed off the optional collectible program you would have...... seriously? instead of the option to check a box if you want to be enrolled into this ''optional'' program you just assume people want to be in it that have simply not read into the mail. My cheap order of a coin for my fathers birthday has turned into a headache over a sleazy companys tactics to entrap peoples money. Please take me off you list and void my owed amount for this coin i never wanted. account# 032757450

26 oktober 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Please contact us at 1-877-807-6468, or email, contact@americanmint.com, so we can review your account.

Beoordeeld met 1 van de 5 sterren

Predatory company

Predatory company
American Mint sent several coins that were neither ordered nor wanted and out of confusion ( their solicitations are fraudulently made to look like bills or tax forms) 3 out of 6 shipments were paid for and when I call to try to settle the account/return the unordered items they say their "systems are down" which after reading several reviews here is most definitely a stalling tactic if not an out and out lie. If I don't get help today I may be forced to contact my lawyer to settle the matter.

26 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Thank you for your review, and we apologize for the negative experience. Per your telephone call to our Customer Service Department on 7/26/2021, they explained it would take approximately 90 days for ads to stop, and explained why your Father (the customer) was enrolled into a series. They also sent a return label per your request. Please email contact@americanmint.com if the return label was not received.
We continually address our IT issues, so our Customer's experiences are better, however, we do apologize for the technical problems.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

I sent Amercian Mint an email to stop…

I sent Amercian Mint an email to stop sending items that they except me to pay for when I did not order them.

This statement is also a backup to the email requesting no further business is to be conducted between the two of us. I have requested a return postage paid shipping label to return from invoice #2 and account 033582912

24 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Mr. Metzler,
Thank you for your review, and we apologize for the negative experience. You were removed from our mailing list on 7/27/2021. Please be advised it will take approximately 90 days for ads to stop.
The order you placed online for Amendment II had two buying options available, "Collect & Save," and "Individual Item Only." You had chosen, "Collect & Save," which gives you the lower price upfront, but also enters you into a series. This is why Amendment IV was sent for you to preview at regular price. These series items are completely optional. If they are not wanted, you contact us and we provide a postage paid return label to return them. The open series on your account have been cancelled.
The return label was emailed to you on 7/27/2021. Please email back if you never received it.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

This company preys on the elderly

This company preys on the elderly. My grandfather ordered one coin and was sent 3, at $104.41/ea. We called and “their systems were down”, seems sketchy. Surprised there has not been a class action lawsuit against this predatory company, you can’t charge people for what they didn’t order. Funny enough we had sent back items before with a request to cease, however my grandpa got this invoice again. It appears others are suffering at the hands of this company, hopefully they are shut down ASAP before more grandparents are preyed upon.

16 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Mr. Childers,
Thank you for your review, and we apologize for the negative experience. The order form your Grandfather mailed in for the $100 Franklin 2009-2009A contained the American Mint Satisfaction Guarantee paragraph explaining how our collectible program works and advised him to cross it off if he was not interested in being opened into a series. This is why he has been receiving items that he did not physically order, to preview at regular price. The preview items are optional. Once received, if the customer does not want them, they either call Customer Service or email us, and we can send them a postage paid return label. Yes, we have had some system issues, but they are continually being worked on.
On 7/19/2021, I had a return label emailed to Mr. Barnes so he can return invoices six, eight and nine. If he has not received it, please have him email back and I can send another one.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

Overpriced goods-forced membership

As many folks before - my wife liked the Commander in Chief GIG4Kart and we ordered - and were tricked onto Registered Collector status ??? The price we paid seemed high, but then we started receiving invoices for some ten times MORE money! I requested to stop our Registered Collector status, take us off the list, stop sending harassing invoices - email June 24, registered letter June24 - so far no reaction.Acc # 033304424; John Pawlowski. What more can I do?

12 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Mr. Pawlowski,
Thank you for your review, and we apologize for the negative experience. You have been removed from our mailing list. Please be advised it will take approximately 90 days for ads to stop.
The order form you mailed in for the Commander-in-Chief Coin contained the American Mint Satisfaction Guarantee paragraph explaining how our collectible program works and advised you to cross it off if you were not interested in being opened into a series. This is why the Head of State Coin was included to preview at regular price. The open series on the account have been cancelled.
Since this was your first order with us, we have cleared your account balance to zero, and would like for you to keep the second coin complementary.
If you should have any further questions or concerns, please either call or email Customer Service.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

Scam of "extra" coins

I ordered a Trump coin in January 2021. I received it along with 2 other Presidential coins which I did not order. After requesting the return label, I sent those 2 coins back. Since then I've been getting several invoices for $148.71 although my son-in-law had called twice. They claim they got the cheap Trump coin, not the expensive Lincoln coin, which is not true because I still have the Trump coin. I demand my account to be cleared and I do not want to receive any more merchandise from American Mint.

10 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Ms. Phan,
Thank you for your feedback, and we apologize for the negative experience. You have been removed from our mailing list on 7/12/2021. Please be advised it will take approximately 90 days from 7/12 for ads to stop.
The order form you mailed in for the Donald Trump Coin contained the American Mint Satisfaction Guarantee paragraph explaining how our collectible program works and advised you to cross it off if you were not interested in being opened into a series. This is why you received coins that you did not physically order, to preview at regular price. The open series on the account have been cancelled.
Your account balance has been cleared to zero, and you will be receiving a refund for $47.11 via check within two to four weeks.
Please contact Customer Service with any further questions.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

I usually throw junk mail right into…

I usually throw junk mail right into the trash as soon as I get it but the other day I happened to open an envelope from American mint that said WE WANT TO HELP. With a smile I opened it curious to know what they wanted to help me with and it told me I was delinquent in paying for coins that I requested from them. I certainly didn't order any coins from them, much less for over $100. I never buy those types of things on credit and always pay up front. So I called them and OF COURSE their computers were down. After they promised to call back I did remember several months ago responding to an offer for a trump coin for a very small price probably just shipping and handling I think I may have asked for two and probably sent them a check
After looking online I see American Mint has a scam that they begin sending you things after the initial coin and you didn't realize you sign up for it. So if they did send me something it went right into the trash with the junk mail. I will fight till The Bitter End over this. This is a shameful loathsome company and I feel sorry for anyone who actually payes these people

9 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Ms. Samson,
Thank you for your feedback, and we apologize for the negative experience. You have been removed from our mailing list. Please be advised it will take approximately 90 days for ads to stop.
The order form you mailed in for the Donald Trump-Battle Coin contained the American Mint Satisfaction Guarantee paragraph explaining how our collectible program works and advised you to cross it off if you were not interested in being opened into a series. This is why the Donald Trump-Energy Coin was included for you to preview at regular price. The open series on the account have been cancelled. Since this was your first order with us, we have cleared your account balance to zero, and would like for you to keep the second coin complementary.
If you should have any further questions or concerns, please call or email Customer Service.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

American Mint employs confusing…

American Mint employs confusing solicitation tactics that easily confound the elderly. My wife had no idea she was ordering a series by placing an order for $20.00 of commemorative coins and 'collectibles. She gave and threw away the products deemed worthless to her and thought that was the end of it.
Now she receives increasingly threatening invoices. Admittedly she ignores them thinking she fell subject to a well coordinated scam.
I will send payment for the balance via a money order that will not give them account data they can use to attempt any further collections.
I see that American Mint apparently responds to most of these complaints. I hope that is an indication that when they receive my money, they will cease and desist from further solicitation or collection attempts. Shame on you, American Mint for using an alluring name and questionable tactics to fool the gullible and easily fooled.

8 juli 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Mr. Sims,
We apologize for the negative experience. You have been removed from our mailing list. Please be advised it will take approximately 90 days for ads to stop.
The order form you mailed in for the Donald Trump-Battle Coin contained the American Mint Satisfaction Guarantee paragraph explaining how our collectible program works and advised you to cross it off if you were not interested in being opened into a series. This is why the Donald Trump-Oath of Office Coin was included for you to preview at regular price. The open series on the account have been cancelled. Preview items can always be returned to us, and we also will provide a postage paid return label to do so.
We have cleared your account balance to zero, and would like for you to keep the second coin complimentary. If you should have any further questions or concerns, please call or email Customer Service.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

I did order from the company and paid…

I did order from the company and paid for what I have ordered. Now Im getting invoices for things I have never ordered. I emailed them to let them know please stop sending me invoices for things that I have never ordered. I also told them directly in the email that everything will be written communication. I received at least 4 mailings from them to order on a daily basis. I guess next step is for my attorney to serve them for cease and desist order.

8 juni 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Ms. Ciafardo,
Thank you for your review. We responded to your email on 5-19-2021, where we provided a form for invoices three and five so we can have them removed from your account. We have yet to receive a response. Please email back so we can handle your concern.
Sincerely,
American Mint

Ms. Ciafardo,
Thank you for sending in the completed form for invoices three and five. Your account balance has been cleared to zero.
Sincerely,
American Mint

Beoordeeld met 1 van de 5 sterren

Stay away from this company

I advise everyone to stay away from this company. They have very shady business tactics and they're very misleading to their customers. For instance, they will send you this thing saying you can get this gold plated coin for $20 which is a really good deal but what they don't tell you is by doing that you automatically subscribe to a bunch of other coins that you don't even know about and it's not even in the fine print or anything like that at all and all of a sudden one day your checking account is $100 in the negative. I ordered my mom one single coin for Christmas and I tried to tell me that I received several coins and they tried to charge me for them and of course I got my money back after I had to go through a long drawn-out process of them sending me a letter to fill out and then I sent it back and then I had to wait almost a month to get my money back and now they're pulling the same stunt again and I'm not even going to attempt to get my money back this time. I'm just going to call them and tell them do not charge me anymore or subscribe me to anything whatsoever or else I will be seeking legal advice against them. If you're wanting to collect coins, I suggest finding a legitimate coin broker. These people are basically a scam.

Important update!

I know I'm a little late with this. But I'm beginning to wonder and question the integrity and transparency of not only the company I reviewed but trustpilot themselves. This is the second time of having to write this update on this review which is actually my reply to the company that replied to my original review but I'm not allowed to reply to their reply ironically and coincidentally and magically so I was going to leave the link to this reply and also magically trustpilot doesn't allow you to leave links! Starting to think this is a little setup situation. If you read the review of course they're wanting to try to coerce me to completely docs myself in an attempt to fix my problems. But nothing about the review changes this company is still horrible and now questioning trust pilot also.

8 mei 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Please provide your account number so we can address this situation.
When an order is placed, you have the option to opt out of being entered into a series. Also, the customer is NOT required to keep/pay for the preview items. If you choose not to keep the item/s, you contact us and we will provide a postage paid return label.
If you are due a refund, we want to get it to you. Please contact us to take care of this.
The only reason we would of charged a credit card, is because an order was placed.

Beoordeeld met 1 van de 5 sterren

Scamming elderly

Paid for a coin by credit card, it never arrived but received a bill. When I called was told the coin was sent to a PO box, operator wouldn't give me the PO Box #. I have no PO box. Thank goodness credit card company refunded ... still getting bills tho.
Update:
American Mint,
I called customer service 4 times and got different story each time. I'm not bothering with them again.

4 mei 2021
Review zonder uitnodiging
Logo American Mint

Antwoord van American Mint

Please provide your account number so we can research and correct the problem. The addresses we input into an account are ones provided by the customer.

Sincerely,

Customer Service

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