Was skeptical at first, but seriously good service. You can choose ANY delivery day (unlike ordering from LG directly) and their delivery team gave me regular updates the days leading up to and on the... Toon meer
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Lees wat reviewers zeggen
Pricing seems to be competitive and they will try to price match. Sales and office staff always good to deal with. Would be 5stars but they have outsourced delivery now and even though we had arranged... Toon meer
I am extremely impressed with the service this company has given. I ordered a washing machine, they delivered the next day, used a tracking app with delivery drivers and was 100% accurate on times. Dr... Toon meer
Have purchased a number of appliances including fridge, dishwasher, washing machine, electric kettle, food processor and ninja multi cooker. All arrived on time. All well priced. All easy to order.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Australia's most awesome appliance retailer.
Contactgegevens
20A Danks Street, 2017, WATERLOO, Australië
- 1300000500
- support@appliancesonline.com.au
- appliancesonline.com.au
4,5
Uitstekend
6K reviews
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Highly Recommend!
I’ve bought multiple times now from Appliances Online as the range, service and delivery is outstanding! They always have what I’m looking for at great prices and offer the free removal service! Highly recommend!!
25 juni 2026
Review zonder uitnodiging
The delivery team did an excellent job…
The delivery team did an excellent job of removing my old fridge and replacing it with the new one I bought. They were very professional and provided great service.
25 juni 2026
Review zonder uitnodiging
Great delivery experience
Great delivery experience. I always get anxiety with larger deliveries from other vendors, but its always smooth and stress-free here.
24 juni 2026
Review zonder uitnodiging
10/10
10/10! Cheapest, and professional delivery team! They even took away all cardboards and rubbish for free! Definitely will purchase here again
22 juni 2026
Review zonder uitnodiging
Anti-consumer
One thing that bugs me is the offering for sale of products that are not in stock. Having paid I was told to wait a month for the product or to wait a few days for a refund when I cancelled the order. Here's an idea. Why dont you ship your products and then wait a month for payment? Don't make excuses. Don't take money for products you don't have in stock.
29 juni 2026
Review zonder uitnodiging
Antwoord van Appliances Online Australia
Hi Michael,
Thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and understand why this left you feeling frustrated. Waiting for a product after payment, only to then cancel the order, is certainly not the experience we want for our customers.
While we do offer the ability to order products that are not yet in stock, or supplied directly from our manufacturers, we always aim to make information on expected lead times available before purchase.
On the product page on our website, if there is an amber clock symbol rather than a green tick it indicates there will be a lead time on the item. Hovering over this will display the current ETA of stock, and the checkout page will only allow you to place the order based on this ETA.
That said, I appreciate that knowing there's a wait doesn't necessarily make it any less disappointing in the event that this wasn't understood or made clear.
I'm pleased we were able to process your cancellation promptly, although I understand that waiting for the refund to be returned to your account only added to the frustration.
Thank you again for your honest feedback. We'll take your comments on board as we continue looking for ways to improve the purchasing experience for our customers.
Kind regards,
Customer Experience Team
Great products value and delivery
24 juni 2026
Review zonder uitnodiging
Advice and purchase of dishwasher
The service this company provides from the first contact right through to delivery. Installation and removal is amazing. You could not fault the whole procedure
And to top it off they price match if they're not already cheaper.
23 juni 2026
Review zonder uitnodiging
A no brainer
This is the third or fourth time I’ve purchased from appliances online over the years. On each occasion the ordering and delivery process was seamless. Added bonus no delivery charges and collection of old appliances is an outstanding feature. Why anyone would go elsewhere is beyond me.
24 juni 2026
Review zonder uitnodiging
Driver never arrived and sent a message…
Driver never arrived and sent a message delivery failed. Shittiest experience. Donot understand customer's problem.
26 juni 2026
Review zonder uitnodiging
Antwoord van Appliances Online Australia
Hi Shalini,
I'm very sorry to hear about your experience. I can certainly understand how frustrating it would be to receive a failed delivery notification if no delivery attempt was made.
I'd like the opportunity to review what happened and investigate why the delivery was marked as unsuccessful without advance notice.
If you're willing, please contact me at customerexperience@winning.com.au with your order number or the contact details used for the purchase, and I'll look into this for you.
I hope to hear from you soon.
Kind regards,
Peter - Customer Experience
Super prompt delivery!
20 juni 2026
Review zonder uitnodiging
Easy to order
Easy to order, delivery on time and appliances checked to be working before they leave. Second time ordering. Highly recommend appliances online
10 juni 2026
Review zonder uitnodiging
They act like they don’t know what…
They act like they don’t know what bully podcast they support and act all innocent…any organisation who supports online bullying in 2026 should be put out of business no one wants to deal with someone who sponsors Mitch churi chat show who makes fun of people for having fun and living their life! You know why this organisation has poor customer service? Well read my review again they are bully supporting organisation and they act just like him
24 juni 2026
Review zonder uitnodiging
Antwoord van Appliances Online Australia
Hi Kate,
We're sorry to hear you feel this way. We understand that people have different views, and we respect everyone's right to share their feedback.
Our focus is on providing a positive experience and supporting our customers with fair, respectful service. We don't condone bullying or behaviour that makes others feel unsafe or unwelcome.
If you've had a direct experience with our service that you'd like to discuss, we'd genuinely welcome the opportunity to hear more and see if there's anything we can do to help.
Kind regards,
Allyson
Great service
Great service, free installation,friendly staff and helped remove my old tv as well 😁
19 juni 2026
Review zonder uitnodiging
Customer service was atrocious
Customer service was atrocious. After getting the team to price match, confirm next day delivery and complete the order I then get a delivery date that is 1 month later. I follow up after that date approaches and am told a delivery date cannot be confirmed, they can’t offer me an alternate product for the same price for the delivery date, and cannot confirm if someone can deliver without someone at the house. I spent 90 minutes on the chat to be told this disappointing information.
This was the second time we’ve had a terrible experience with them, the previous time involved receiving a product with scratches and no refund or replacement offered.
18 juni 2026
Review zonder uitnodiging
Antwoord van Appliances Online Australia
Hi Andrea,
I am very sorry to hear about your experience and understand how frustrating this must have been.
I would like the opportunity to investigate what happened with your order and review the concerns you've raised regarding the delivery timeframes, communication, and your previous experience with a damaged product.
Could you please send us your Sales Order (SO) or Sales Invoice (SI) number so we can locate your order and look into this further?
Kind regards,
Thomas - Customer Experience
Not good for small items
I have found Appliances Online fantastic for whitegoods. However, I bought some German scales from them a couple of years back, which stopped working a couple of months ago. I initially thought the warranty was for two years but then found out it was five. So I contacted them. It has taken a month to get a resolution during which they contacted the German manufacturer twice. I just can't believe they would spend so much time and so much of my time over a $90 product. Next time, I will buy from Bunnings.
23 juni 2026
Review zonder uitnodiging
Antwoord van Appliances Online Australia
Hi Chris,
Thank you for your review and for your continued support of Appliances Online over the years.
I am sorry to hear that resolving the issue with your scales took longer than expected. While we do our best to assist customers with warranty claims, there are times when we need to work directly with the manufacturer to determine the appropriate resolution, which can unfortunately add delays to the process.
I completely understand your frustration, particularly given the value of the product and the amount of time you spent following up on the matter. This is not the experience we want our customers to have.
Thank you for taking the time to provide your feedback. We will use it to review how we handle similar cases in the future and look for ways to improve the process.
Kind regards,
Thomas
Customer Experience Team
Excellent customer service &…
Excellent customer service & communication
10 juni 2026
Review zonder uitnodiging
I couldn’t ask for better service!!
I couldn’t ask for better service!!! From ordering my appliance online to them price matching then the delivery and removal of old appliance. The experience was effortless. Highly recommend!!!!
10 juni 2026
Review zonder uitnodiging
Excellent turnaround and common-sense customer support
Five stars for Appliances Online! The delivery of my Sony TV was outstanding, but I ran into a snag just days later. The Customer Experience team (specifically Peter) quickly reached out to review my situation.
They quickly applied a common sense win-win solution. The true measure of a company is how they resolve issues, and AO proved they put the customer first. A fantastic recovery and a great overall experience.
20 juni 2026
Review zonder uitnodiging
Antwoord van Appliances Online Australia
Hi Mike,
Thank you for taking the time to leave your feedback.
Firstly, I'm pleased to hear that you were happy with both the product and the delivery service. I'll be sure to pass your comments on to the delivery team.
That said, I'm sorry to hear that your experience after the purchase left you feeling disappointed. I can certainly understand why finding the same item at a lower price shortly after ordering would be frustrating, and why you would have hoped for greater flexibility from us in that situation.
I'd be happy to review the circumstances of your order personally. If you're willing, please reach out to me at customerexperience@winning.com.au with your order details and a copy of the competing offer you found, and I'll investigate further.
Thank you again for your feedback, and I hope to have the opportunity to assist further.
Kind regards,
Peter
Customer Experience Team
AO had the item were were looking for at a good price
AO had the item were were looking for - a fridge that fitted our kitchen rather than current wider and larger fridges. The price was significantly less than other retailers and AO had it in stock.
Service was excellent - delivery young men were respectful, considerate and efficient.
10 juni 2026
Review zonder uitnodiging
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