Aramex Reviews 

11 days to get from NSW to Townsville & parcel is still 2,000 kms away.

Tried to use chat-line, which is completely useless.

Zero Stars.

Worst delivery company in Australia by far. Lengthy unexplained delays. Non existent customer service and extremely poor tracking and updates. On multiple occasions my parcel has gone missing for over 2 weeks at a time, and I have to chase it up. Blows me away how anyone still uses these guys. If I see Aramex as the listed courier I will avoid buying from that store.

Parcel doesnt get delivered but you get a text saying it was! When you make contact they try to pass the buck to the company you ordered from and they put the blame directly back onto aramex! Where it actually belongs.
I wouldn’t give a star but sadly have to give 1 star to comment and post

Would advise not to use for a simple service from Au to HK as it will be lost in transit!!
I’m still waiting for 6 weeks….
Absolutely NO service from the company ….be aware

Can I give them zero stars? Aramex delivery drivers are either incompetent or sincerely don’t care whether they actually do their job. I’ve had to ring them four times so far (and counting) for a parcel delivery. The first time the parcel was so called ‘attempted’ delivery it was to the wrong house – not only a different street, but a totally different street number. It took me three calls for them to redeliver the parcel. They told me today they have delivered the parcel, but once again they have not delivered it to MY address. The identifying photograph gives no features of the address to which it was delivered so nobody knows where the parcel has gone. How unbelievably incompetent. I’ve spoken to the vendor and encouraging them to move back to Australia Post. They seem to have improved their service in recent years.
ARAMEX - just letting you know: No one has EVER struggled to find my house before. It is clearly numbered and has a good, highly visible street frontage. Your service is ridiculously poor.

Aramex Australia driver assigned for Melton, Victoria is a liar and very unprofessional person and he should be sacked with immediate effect. He never comes and marks in his system as "parcel not available for the pick UP". When tried to contact Aramex, they don't take any action and bluntly says book for next day, how long we should keep doing it, when asked to transfer it to escalation team, they deny doing that and respond like bunch of bots and stupid. This has happened multiple times and hence need to report somewhere.

Worst experience ever they have customer service somewhere in India that can’t help with anything . The packaged is delayed . I have requested information about 10 times changed then I asked to pick up they can’t locate item . I have suggested to the sender and I would suggest to everyone else please don’t use this company

If I could give them negative stars, I would. This is the worst courier company in Australia. They never deliver on time; their customer service is horrible; they lose parcels very often.
Any time I call their agents, I receive contradictory information: "It is on board for delivery, sorry it didn't arrive at our depot yet, it will be delivered tomorrow, it was supposed to be delivered yesterday, we will do our best..."
The last parcel is already two weeks late. According to their agent, it is in the local depot. The depot is just one minute away from my house, but they can't deliver the parcel, and I can't come and pick it up because they are not ready. :(
I would never use this company if I need to send anything.

My parcel was never delivered. What a joke of a delivery service.

Your company has completely failed to provide the basic service that customers pay for delivering parcels successfully and on time. Because of these repeated delivery failures, I missed out on the great deal I originally purchased my product for, and asked for a refund, because I have enough to dealing with you guys.

On top of that, I had to contact your customer service three separate times about the exact same issue, yet nothing was resolved. It has been a complete waste of my time.

I’ve had enough of this whole situation. It has caused me a great deal of unnecessary stress and frustration. It’s hard to believe that something as simple as a parcel delivery has turned into such a difficult experience.

This has been one of the worst delivery experiences I’ve ever had, and I sincerely hope no other customer has to go through the same ordeal..

Everything about my experience was an astounding level of abysmal incompetence.
My parcel (a pack of 48 Mario figurines for a Mario party) was ordered at the start of May, with an expected delivery date of end of May - all good, since I needed it for a party bag on 20 June. First week of June, I track the parcel. Apparently, they "tried to deliver" but I hadn't followed any of the instructions on the card left. There was no card left.
I was however able to stop it from being returned to sender because, (lucky me!) it was still at the Brisbane DFO warehouse. I was able to request a redelivery and made sure there was instructions included that it was ok to leave in a safe place.
The next day, they delivered 'my' parcel and sent a photo of a box on my doorstep. Hooray!
When I got home, I noticed it was a yellow sticker saying that the parcel was being sent from 'me' to 'me'. Opening it, I discovered it was a box from Ugg Australia. Not my size or style and definitely not something I've ever ordered. And no chance of being able to divide it between 20 party bags.
Fortunately I figured I could contact Ugg - and as I slid the box back into the bag, the light showed the words on the delivery sticker under the yellow sticker. My street, but not my number or name.
On the upside, I was able to go meet a neighbour and give her her lost slippers.
I then went back on to the Amarex website, and behold! My parcel was marked as being "returned to sender". Literally the tracking audit trail was "delivered to home", "returned to sender".
Thank you ebay for refunding my money.
Aramex, you are genuinely the worst. Go out of business already.

Pretty much what others have said. 10 days late and they want me to collect from their depot. The tracking information is obvious nonsense. I got a refund from Amazon and purchased elsewhere.

I am giving a one star only because there is no lower option.
With Aramex I have just experienced the worse customer service ever. Deliveries not happening, false claims of not being able to deliver, redelivery requests and pick up from depo requests not being executed as their customer service team said it would.
I will NEVER deal with Aramex again. And if you do, just know that you are in for a world of pain.

Always a horrible experience when my parcels are delivered with Aramex. Other companies have no issues delivering to my address, yet Aramex ALWAYS seem to have issues. Organising a pick-up or redelivery with Aramex also takes forever. Only leaving a review now as it is about the fifth time I have had to deal with Aramex's poor service.

Would give 0 stars if I could. Again disgusted with the service. Package thrown over the fence, in full view of street. There is a large letterbox, which was completely ignored. I am lucky the package wasn't broken, or stolen.
I cannot understand why companies continue to use this "service".
I am not impressed with Case24 either, who sent my package via Aramex in spite of my request to use Australia Post. I will no longer buy from companies who use Aramex as their delivery "service".

Tried to deliver, but I live in an apartment complex so parcels usually go to my local post office. These guys didn’t leave a calling card and the only information left was an email saying it’s ready for collection but no address provided. Ended up having to email company to find out where I could pick it up. Finally got an address only to find it had already been returned to depot. Go to depot to collect and they can’t find my parcel. But then tried telling me it’s at the pick up location I’ve already been too that have sent me here 🤦‍♀️
Bloody useless

I agree with all previous reviews .
Go to tracking and receive firstly ,” run out of time “, and would be delivered within 48 hours“ Your parcel is delayed, up to 48 hours. We understand the importance of receiving your parcels promptly, and we apologise for any inconvenience this causes. We’re working hard to deliver it as soon as possible” this one was received around the 1st July
This small item was despatched from Melb on 24th June and as of today still no delivery , still no response from two emails I have sent , as for chat on web site , if I had stayed on line all day I may have had a chance to express my frustration but because I wasn’t case was closed. Sadly aramex poor service reflects badly on the store I purchased from.

I agree with the others regarding poor delivery by Aramex. Item was deliberately left exposed to the weather and it got rained.
The amazing thing is, it only takes 20 cm to bring the item under the cover. I guess a few seconds of his time is worth this bad review.

Aramex parcels never get delivered. You can ask Amazon to block Aramex delivery for your accounts. I really suggest you do.

My parcel was stuck in sydney for about 3 days before they decided to at 6:30am that its on board for delivery and then knock once on my door at 8am, and when they didn't get a response in 0.2 seconds, RAN down my driveway (third unit in a line, single driveway) so when my partner did answered the door maybe 2 minutes later, they weren't there or in the driveway. Then while trying to pick up the stupid parcel, I waited for 20 minutes and pressed their DOORBELL about 7 times, while being actively ignored by the workers on the floor who could see me and my partner waiting. The only reason why we got service was because a different worker walked past us (as he was getting off his break) standing there and actually went and physically got someone to help us. I have joint problems and having to stand there for 20 minutes on concrete flooring has aggravated them and I am now in pain. Minimal signage to even get to this depot, got lost and there was no indication of where customers are supposed to be parking or even go to pick up packages that were not delivered for arbitrary reasons.

Disgrace of a company with workers that do not care, if I did this at MY workplace, I would be fired!

Been over 48 hours still no parcel delivered .
This is the worst company for delivery!
I always confirm with retailers who they now courier with as I do not want to deal with this courier company .
There service is not great and the tracker allocated is worthless and false .
Still waiting on delivery