Aramex Reviews 

Parcel sat at depot (only 120 miles away) for nine days, no reply from contact, no attempt to deliver. Now say it will be delivered on Aug 28, another four weeks.

Absolutely the worst carrier company ever!! A parcel that could easily have been left in the letterbox was not delivered so I had to drive 40
Minutes to the depot to pick it up. This has happened 3 times, the driver is clearly taking the piss. When I purchase something I now ask what carrier they use and don’t buy the item if they use Aramex, terrible service on the central coast of NSW but it looks like it happens everywhere!

If I could rate 0 stars I would. No attempted delivery at all, I was working from home all day. No calling card left with no details at all on actions to take. Re-delivery costs $5.50 and will be delivered next week. Ridiculous when they have my details and I gave authority to leave. Called them up and barely understood the operator, who was no help at all and just redirected me to their website.

One star means I can't rate as -9999999999999999999. This is the most stupid and sucked company ever dealt with. They will send your parcel to their depot in a rural area if u can't answer the doorbell in 2 secs.

Absolutely shocking company..

Worst delivery service ever experienced… seems im not the only one.

Hung up on twice and given absolutely no help or way to escalate my problem instead hung up on.

Absolute joke. Zero communication, no notification/email or reminders. They delivered our parcel, took it back to their station- then left it there for 2 weeks without notifying us the receiver to any of those actions they took or where to pick up the parcel, then they took it back to the depot and asked us to pay a redelivery fee. WHAT A JOKE.

I wrote about my experience 4days ago and they send a generic reply which I see other people have received. They tell you to email your details and they will investigate. When I went to the effort of doing that I recieved an immediate computer generated message saying this inquiry is already in the system. Yes it is cos I have rung a 1300 number twice already and recieved no updates or any information about when I may ever see the parcels I am waiting on.
This company carefully hides any frontline contact and makes it impossible to get any resolution. If you get your parcel you are very lucky. I have zero confidence now.

order traveled around the planet package 1 & 2 arrived in Bankstown handed to Aramex package 2 having same label as package 1 as standard practice for a lot of overseas suppliers was returned to sender ,their office was lying to driver when he asked my question where is the remainder of my delivery telling him to tell me they where holding in the office now the parcel is lost and they take no responsibility for this . they lie are incompetent arrogant leaving no way to claim lost as they scanned it delivered

How can they be allowed to operate? Nothing is clear about the service and if you call in, and you eventually get to an operator, it's unlikely you can understand what they are actually saying. I don't think I'm ever going to get my parcel.

Organised to have my order re-delivered last Thursday via online. Received an email this morning re Monday saying it was going to be delivered within 24hrs when I had organised to have it delivered tomorrow. So I went about rescheduling my day due to the senders request for sign on delivery - fortunately I work for myself. Upon delivery the courier looked so put out as apparently he tried to call that morning. No message was left and I explained I wasnt expecting delivery until tomorrow. He then lied and said the first attempted delivery was yesterday which I explained wasn’t the case, but infact last Thursday. No apology, acknowledgement and completely stone faced. He walked off and muttered thank you. What a pleasant experience 😮‍💨

Emailed my or else from Kmart would be here Friday, no arrive, woke to email they would be here Saturday, not here, can’t contact them, pathetic, companies like Kmart should provide deliverer options, Amarex sucks,
Still waiting, it’s been onboard for delivery in the next 24hrs since Friday, it’s now Monday, your unhelpful link keeps telling me this, absolutely useless

They make you pay for redirection and can't be bothered to send to parcel lockers. So essentially I paid for shipping then paid for redirection.

I hate the service of this company, they marked the parcel not delivered without attempt…. Two times delivery failed even they dont ring call…One star is also inappropriate for you guys…

Moron company how do you loose a package

These guys are a joke. They have held onto my package since Monday, it’s now Friday, and they have done nothing with it. They are a disgrace and now they have stolen my item.

Useless futile couriers- repeatedly failed to deliver numerous occasions despite clear instructions & authority to leave, never communicate nor any care from management instead telling me i need to drive 30km to their depo to get my stuff@!! DO NOT USE THESE LAZY NON ENGLISH READING IDIOTS!!

The absolute WORST company I have EVER dealt with!
Lost parcels
No customer service in Australia
Overseas call centre bloody useless
Unable to speak to ANYONE in Australia
Cannot contact depot
USE FEDEX THESE GUYS ARE ABSOLUTE CRAP!!!
**EDIT** Did not bother to contact them again as suggested below. I’ve wasted enough of my time with overseas contact centres that do absolutely nothing to assist.

This mob must have the laziest courier on earth They drop the parcel wherever they please so an opportunistic thief can help themselves It's like a treasure hunt when they say it's been delivered Under a bush or at the gate in view of every passers-by or stuffed a quarter of the way in your letter box
Customer service team don't appear to be bothered fixing the problem after multiple complaints what's the saying pay peanuts But even they can be trained
WHAT A DISGRACEFUL COMPANY THAT DOESN'T GIVE A #!@% we pray suppliers take there business elsewhere

They are a despicable company. There is absolutely no customer service at all. I was told to put my complaint in an email. No email address. I had an issue with a speeding delivery driver. I live in a gated community which has a 10km speed limit. This driver was speeding down a one way street in a van while looking for a house. My 4 yr old grandson was riding his scooter. I went up to the driver told him it was 10k, told me to mind my own business, I’m stopping him from doing his job. I was taking a photo of his number plate and he started driving right at me. We have elderly people in here plus there are children visiting and we as a community are very concerned. Aramex you are disgusting. UPDATE I received a response, what a joke, I have to go to their Facebook page and give details. Just another diversion tactic. If they were serious they would give me their email address.

Said left at front door was not true then said attempted delivery also not true as business address that the driver know has reception still waiting for delivery