Aramex Reviews 

I have been in communication with this business for a week looking for a delivery of flowers that are now over a week late. They have advised me twice that they have been delivered, however they have not. Their AI responses are pathetic. I'm not sure how a company like this is able to trade in Australia.

This courier group just DONT care.
I had to chase up a package about 8 weeks ago it eventually arrived very late.
Last month I was waiting for diabetic dog food to arrive again 2 weeks late on arrival.
This time I had a message package arriving today. 2nd message it will arrive within 24 hrs that was 7 days ago. Still no delivery.
I have attempted to follow up. Message bank only and no return call from Aramex.
I would never use this group however sometimes the seller does not always give the name of courier until goods are paid for.
Would never recommend this company

My Aramex nightmare
I've used Aramex to deliver packages to clients multiple times without any issues. But this last time was/is a nightmare! Yes it's still happening!

I created a shipment for my parcel on the 3rd of July. I expected the parcel to be delivered by the next week. It wasn't. No updates, no calls nothing. I enquired about my parcel, only to be met by bots, and 'Our team is still looking into it' and 'You will be contacted'. After 7 followups, no updates, no calls, not being contacted in any way, they still have not delivered the parcel to my client, even after they said, twice, that they'de have it delivered on the Monday or within 72 hrs. I've had to create another order for my client and I will be using another courier service.

It's just highly frustrating and disappointing. A WHOLE Aramex lost my package and nothing is being said or done. Never thought I'd have to deal with that from them. May that never be anyone else's experience.

Blessings

Aramex Toowoomba Depot doesn't deliver to my area because there is no Aramex franchise for my area. Aramex Toowoomba Depot do not contact me if they have a parcel for me and don't answer their phone most of the time and if they do pick up the phone they hang up within one or two seconds. The online contact system doesn't respond even though they say they respond within 2 working days, they don't. Their tracking system still shows the parcel was collected from Sydney on 3 Aug 2026. It's now 14 Aug. How can this company keep getting away with this behaviour?

I was promised delivery on Monday as my package was onboard with the courier! It is now Thursday and I am still waiting?? I have now been informed that my package is now back at the Distribution Centre and I will get it sometime in the future!!
Why do people still use this useless company that cares not at all about Customer Service and Satisfaction!
If I knew beforehand that Aramex was the courier for my parcel I would have purchased from another company!
Flaming Useless!!
Alistair Marsh

Still waiting on delivery which has been since early July no one has gotten back to me even with the amount of enquires I have sent . Really disappointing feel like I’ve been going in circles

Why do i have to rate them even 1 star. The worst company in the country. They lie constantly and do not deliver on any level. Our customers are informing us of 2 week plus wait for a delivery that i could walk in less than a day. They have damaged goods, lost goods and will not call me to discuss. We spend in excess of $4000 per month with them and they are useless. I am currently sourcing alternatives. I have video of them picking up here. The driver has no uniform and a plain van, wearing slides sandals and literally throwing all my cartons into his van while on the phone to someone. IF YOU USE THIS COMPANY, YOU WILL HAVE SERIOUSLY BAD EXPERIENCES AND WILL NOT GET A GOOD OUTCOME.

Bunch of thieves. That is all to say. One can only hope they go out of business as soon as possible to save more future victims of their ongoing scam.

I am writing to formally express my dissatisfaction and disappointment regarding the handling and delivery of my parcel. Tracking number: MP0091948089
The parcel was collected from the supplier in Keysborough, Victoria, on Monday, 10 August, and I was advised that it was scheduled for next-day delivery to Taylors Lakes, Victoria.
When the parcel had still not been delivered by Tuesday, 11 August, I contacted Aramex Customer Service at approximately 2:30 pm to find out what was happening. I was advised that, despite the relatively short distance between Keysborough and Taylors Lakes, the parcel was being sent to another depot before it could eventually be delivered to Taylors Lakes.
Today, Wednesday, 12 August, I have checked the tracking information again, only to discover that the delivery has been delayed further, with no scheduled delivery date provided.
Quite frankly, I find this level of service completely unacceptable.
The parcel has now been in Aramex's possession for several days, despite the original service being represented as next-day delivery. The fact that a parcel travelling within metropolitan Melbourne can be collected from Keysborough on Monday and still have no confirmed delivery date by Wednesday raises serious concerns about the efficiency of your depot and distribution network.
I would like management to explain:
1. Why a parcel collected from Keysborough and destined for Taylors Lakes needed to be routed through another depot.
2. Why the promised next-day delivery was not achieved.
3. Why the delivery has now been delayed further without providing a confirmed delivery date.
4. What steps Aramex intends to take to ensure this type of unacceptable service does not happen again.
Customers pay for a delivery service with a reasonable expectation that parcels will be delivered within the timeframe quoted. Delays can occasionally happen, but the lack of a clear explanation and the absence of any confirmed delivery date are extremely frustrating.
I would appreciate this complaint being escalated to management and a clear explanation of what has happened to my parcel, together with a confirmed delivery date.
I look forward to your prompt response.

very bad experience , i have parcel to return since last week and every day they reschedule the collection and once i contact the delivery team there is no answer and there is a limit time to return the parcel

This company is worse than useless. In fact, there are no words to accurately describe how incompetent they are. Why anyone uses them is beyond me. I have had a few items sent to me with this courier and I have yet to have a good experience. Significant delays are inevitable, drop-off issues abound, collection points are hopeless and so I could go on. How they stay afloat is mind boggling. Why anyone uses them is even more incomprehensible. If there was a zero star rating, I would have used it.

If you want a company that treats you with respect, choose a different courier. Their call centre staff are rude, constantly interrupt and won't let you finish talking and hang up on you.
In addition they threaten you with a "redelivery" fee, yet don't give you any option to proactively arrange delivery for a suitable date. And it's impossible to plan for the delivery date based on their vastly inaccurate estimate.

absolute joke - worst courier company - attempt to deliver picture is not even on my street and is of a barber shop, cannot talk to anyone on the phone and online requests are not responded to - put in a complaint and no reply for 2 days now

No response to the complaint pasted below

Aug 8, 2026, 5:07:52 PM
Subject: URGENT FORMAL COMPLAINT – WRONG DELIVERY LOCATION AND FALSE PHOTOGRAPHIC EVIDENCE – MS002044423*

I am lodging a formal and urgent complaint regarding parcel MS002044423* and require this matter to be escalated immediately.

On 7 August, your courier recorded my parcel as “Unable to Deliver.” The courier was not at my address when this alleged delivery attempt occurred. More concerningly, a photograph was uploaded as supposed evidence of the delivery attempt. That photograph is NOT of my property. It shows a commercial shopfront, while my delivery address is a residential property.

Your courier therefore attended the wrong location and then uploaded a photograph of that incorrect location as evidence of an attempted delivery to my address. I consider this false and misleading photographic evidence of a delivery attempt that did not occur at my property. This is not a situation where I was unavailable, failed to answer the door, or otherwise prevented delivery. Your courier simply did not attend the correct address. I will not accept any further delay to my parcel as a result of this error.

The parcel is urgently required and MUST be delivered to my correct address no later than Monday, 10 August 2026. This needs to be treated as a priority correction of an Aramex delivery failure, not placed into the normal redelivery queue. I require this matter to be escalated immediately to the relevant Melbourne depot manager or operations manager.

I also expect the circumstances surrounding the incorrect location and the photograph uploaded by the courier to be investigated.

I require written confirmation that:
1. My parcel has been located and secured.
2. Aramex acknowledges that the courier attended the wrong location.
3. Aramex acknowledges that the photograph uploaded as evidence is not a photograph of my delivery address. 4. The “Unable to Deliver” event is not being attributed to me as the recipient.
5. The incident has been escalated to the relevant depot/operations manager for investigation.
6. My parcel has been specifically prioritised for delivery to the correct address on Monday, 10 August 2026.
7. No redelivery fee or other charge will be imposed.

I have retained screenshots of the tracking record and the photograph uploaded by your courier. Your own photographic evidence demonstrates that the courier was somewhere other than my property when the delivery attempt was recorded. Do not send me a generic response stating that delivery was attempted or asking me to arrange redelivery. Your own evidence contradicts that position. I expect Aramex to take responsibility for this error, investigate why an incorrect photograph was submitted as evidence of delivery at my address, and ensure my parcel reaches the correct address on Monday.

If the person receiving this complaint does not have the authority to ensure this occurs, escalate it immediately to a manager who does. I require a substantive response confirming what action has been taken and that delivery will occur on Monday, not simply an automated acknowledgement of my complaint.

Regards, JC

Selecting 1 star since I cannot give 0 stars. No way to contact local depot. They need 6 days for lock delivery while promoting 1-2 days on their website. I was told to drive to their depot to pick up the parcel if I wanted it sooner. No integrity and lack of accountability.

Honestly the WORST courier company in Australia. Every single time I buy something from a vendor that uses Aramax there is an issue with delivery. On the last 3 occasions, one was delivered two weeks late, one was delivered to a different house and now the current delivery is late with no estimated delivery date updated. Seriously, it shouldn't be this hard. How can Amazon manage to NEVER stuff up deliveries and these clowns can't get one right.

2 weeks and counting...they keep rescheduling pickup date every business day since the 23rd of July (now it's the 6th of August). People cannot be at the ready waiting at home only for you not to be bothered to pickup parcels - we have lives to get back to.

Only reason why I have to use this 'courier service' is because of the other company involved in this transaction.

If your company is using this 'service' that is a poor reflection on them.

Never ever again. I don't care if a gun is pointed at my head

Would reccommend avoiding this company completely. If i could give 0 stars i would.

Senders use it because it's cheaper than Auspost, but receivers get a horrible experience. It's unreliable, and worse, its parcel tracking is misleading. They would be better off scrapping tracking altogether. Then people wouldn't be let down.

This has been the worst courier service I have ever experienced. It has now been eleven days, and they still have not delivered a parcel from Sydney to Brisbane.

Initially, they claimed the recipient's address was incorrect. They then updated the tracking status to "Incorrect or Incomplete Address / Delivery Rescheduled." I promptly replied to their SMS and confirmed that my address was correct. Their representative acknowledged that the issue was likely due to a system glitch.

Despite this, the tracking status was later changed to "Recipient unavailable at the time of delivery." That update was made five days ago, and there has been no further progress or communication since then.

This level of service is extremely disappointing and unacceptable.

Parcel sat at depot (only 120 miles away) for nine days, no reply from contact, no attempt to deliver. Now say it will be delivered on Aug 28, another four weeks.