Aramex Reviews 

If zero stars were an option, Aramex would get zero.

Today I received a third missed delivery slip in my letterbox. I work from home and I know that on every day I have received a missed delivery note I have been at home. It's very clear that Aramex's delivery driver isn't even trying to deliver my item. I have phoned the customer support team, and complained through the online portal. All I get are apologies and false promises.

If you're looking for a reliable delivery company, please do not use Aramex. 

Numerous times I’ve had parcels requiring a signature on delivery and they were just dumped either on my lawn or at the front door, The last few deliveries were thrown at my front door not even placed on the ground as I heard them hit the door, upon opening the door my parcel was sitting on the ground.

Aramex took over Cairns' worst and absolutely woeful courier Fastway.
Fastway was abysmal, but miraculously enough, Aramex has gone beyond that disastrous service to a new almost impossible low . How bad can a courier get? Only Aramex has the 'talent' to descend like a lead balloon to the depths of disgusting service.
Unreliable, unintelligible and grossly late service.
From now on I'm checking with online suppliers who their courier is. If it's Aramex I refuse to buy from them .
We all need to block Aramex in Australia.

Package never arrived. Status never updated. How are you still in business?

Just watched the Aramex delivery guy pull up, sit in the van and then drive off. I get a message 5 minutes later saying it has been delivered to a collection point. This is the second time it has happened in the space of 10 days and our neighbours have had the same issue. Tried raising it with Customer Service but ended up in a communication void! Hopeless delivery drivers, poor customer service - avoid if you can!

We booked Aramex through Transdirect last Thursday to collect a customer's parcel (Transdirect consignment 178749390) from our shop (Majid Carpets: 1349-1353 High St, Malvern, Vic 3144) . Despite following up with Transdirect on both Monday and Tuesday, and being assured each time that the driver would collect the parcel before 4 pm, Aramex failed to turn up last Friday and on either Monday or Tuesday.
To make matters worse, when our customer chased up her delivery, Aramex falsely claimed that the parcel was not ready for collection at our shop.

Failing to collect a parcel is one thing, but providing false information to a customer to cover up that failure is entirely another.

This level of incompetence and lack of accountability is unacceptable. Aramex clearly needs to improve its service and hold its drivers accountable for incidents like this.

I will never book another delivery with Aramex and will be sharing my experience in a Google review to warn other businesses about its unreliable service.

Absolutely the worst delivery service ever!

My parcel was picked up 4 days before with no tracking updates, despite already being in Melbourne. Four days of doing nothing, with no explanation whatsoever.

I waited an entire hour to speak to customer service, only to receive a useless generic delivery estimate and a warning that it could be delayed. When I tried to get answers, the agent abruptly closed the chat without even asking if I had any further questions.

Unbelievably slow delivery, useless customer service, and a completely dismissive attitude. Aramex clearly has little regard for customers’ time or concerns. I haven’t encountered a courier this incompetent in years. Avoid if you have a choice.

This Company has to be the Worst Courier Company in the Country.
Staff are Arrogant (When you get to speak with them) online Help is WOEFULL the whole company is NOT what a Business should be

Their service is pathetic . The courier driver came at my place in the morning at around 7:00am he had time to click the photo of the house but did not had time to press the bell. I was home and could come out and take the delivery . Now I have to wait 4 days for there confirmation and after that I have to go to there depot to pickup my parcel . What a joke . I will ask everyone to avoid this AMArex or fastest courier service you will waste your time

I would give Aramex Australia a ZERO Rating if possible. The most consistently worst courier ever! There are always, always problems, delays, goods fail to arrive, goods arrive damaged. Complaints are never actioned.
I now refuse to use Aramex Australia, and specifically request to the online Supplier NOT TO USE ARAMEX. It is better to use another courier even if that courier is more expensive, this is piece of mind!
G Beck QLD

Five days (predicted) from Geelong VIC to Byron bay, that's slow! (It's not here yet!) Via Lismore today then 3 days to go 100km. A package from Lismore to Nepal went to Brisbane, Sydney, Dubai (where it was delayed by flooding) took a month. I'm not a logistics wiz but wouldn't it be quicker and more direct via Brisbane and Singapore??

Ordered some items on line early the week before. Received a confirmation email the next day advising parcel was packed & had been picked up with Aramex. Kept checking the tracking of parcels, nothing showed up for 4 days so contacted Aramex who advised they had tried to pick up the parcel but it wasn’t ready. Spoke to the company I ordered from & was advised the parcel had been sitting arriving for collection & no one had attempted. Waited another 2 days & looked at the tracking which advised a collection was attempted but couldn’t happen. I went into the store to pick up the goods myself & spoke to a male in store who said again no collection had been attempted. This has happened on another occasion. I wouldn’t use this delivery service even if I was desperate, spend the extra money if possible & use a reliable company

The parcel supposedly left Sydney on the 25th of September and has still not arrived.

Tracking information is useless. Hasn’t been updated since 7.00am, so over 9 hours. Still says my parcel may be delivered anytime over next 24 hours. Call to customer service a waste of time.

If I could put zero I would. My parcel has sat in their Sydney depot for a week without moving and they now say they will try to deliver in several days' time, despite it having been due to be delivered before my 60th birthday which was a week ago. They didn't reply to the form I submitted on their website and I've had 3 very unsatisfactory phone calls where they say they will get straight back to me, but never do. The e-mail update they claim to have sent me has never arrived.

If i could give zero stars I would. The most awful, un helpful and frustrating service I have ever encountered. They never actually bother to deliver a parcel. I would never use them by choice. A company I have a subscription with uses their delivery services. All I ever get is a messege that no one was home to receive the parcel, however it is never true. Each time I have been home to receive the parcel - no attempt was made to deliver it.
Using their contact us option is equally frustrating. No option to call. Email takes days to respond and left waiting 30 min for a chatbot to respond. When the response came it was just to regurgitate the same message and close the chat.
A horrible experience all the way through.

If you are looking for a Zero Star company, here it is!
Want to contact them - forget it
Lucky enough to actually contact them? Well it feels good initially until they tell you they cannot help you. First they claim the tracking number doesn’t show in their system; so you send a screenshot of their online tracking tool showing it to be an actual package in transit. Then they just ignore you and provide no solutions, no offer to connect you to a customs broker to clear your item which has been on customs hold for 4 weeks, and say “Are you sure you sent it with Aramex?”
I’d laugh if it wasn’t a true ordeal.
Don’t use this company for anything, you may as well play the lotto it has better odds than getting your package received by Aramex

The delivery driver just left my parcel next to the mailbox right next to the footpath for everyone to see, rather then walking 10m to my door and placing it in a safe place. This is the second time they have done this, lucky I was home both times or my parcel would have been stolen for sure. Do better!!! Ill always try to avoid this courier, seriously HOPELESS!!!!

Absolutely appalling service. On two separate occasions, Aramex has failed to deliver my parcels, and each time I've been left dealing with the blame-shifting rather than a proper resolution. Their lack of accountability and the frustration caused have been disgraceful. I will never willingly use Aramex again, and I strongly advise others to think twice before trusting them with their deliveries. Avoid if you can.

If I could leave less than 1 star (into the negative, I would). Was home all day for delivery, and I gave a ring doorbell for delivery drivers to use, had heard nothing and get an email saying unable to deliver parcel. I attempted to use their live chat feature and was waiting for 30 mins without anyone responding. I ended up calling the contact centre to see if I could arrange collection that day as I was unable to wait for re-delivery.

I was told it would be actioned. Called an hour later as I had not received confirmation only to be told it wasn’t a guarantee only an attempt. I asked for it to be escalated and was told after being put on hold briefly that the escalations team would not accept my request. What on earth is going on? How is this company still in business?