Aramex Reviews 

If I could leave less than 1 star (into the negative, I would). Was home all day for delivery, and I gave a ring doorbell for delivery drivers to use, had heard nothing and get an email saying unable to deliver parcel. I attempted to use their live chat feature and was waiting for 30 mins without anyone responding. I ended up calling the contact centre to see if I could arrange collection that day as I was unable to wait for re-delivery.

I was told it would be actioned. Called an hour later as I had not received confirmation only to be told it wasn’t a guarantee only an attempt. I asked for it to be escalated and was told after being put on hold briefly that the escalations team would not accept my request. What on earth is going on? How is this company still in business?

UNRELIABLE COLLECTION SERVICE

I have used Transdirect many times, but Aramex has repeatedly failed to collect my parcels for days.

Every time I complain, the collection is rebooked with promises of pickup the next day, yet nobody arrives.

I am in Brisbane City, where Aramex operates daily, so there is no excuse. I've even had their driver deliver a late parcel while leaving my outgoing parcel uncollected.

These delays cost businesses time, money and customer confidence.

The Brisbane City driver is doing Aramex a serious disservice. I've given them multiple chances, but nothing changes.

Extremely disappointing service. I won't be using Aramex again.

I bought something from nike which aramex carries.they dont even send an email saying parcel on its way and I got an email stating parcel delivered but I never received anything.when u try calling they put u through to their whatsapp.then u chat with a bot saying they'll get back to u but they never do

I wish I had checked here first... I signed up to Aramex and paid the ~$20 pick up fee to pick up a 1kg package from a company in Melbourne and deliver to Sydney. That was on 23 Sep 2026. It is now 8 October. I was away for two weeks and discovered on my return the package had not even been collected let alone delivered. I called Aramex and spoke to a call center in the Philippines or India who said they would escalated it. Each day the tracking page said it was due for collection the following day. I called each day and got the same "escalated" response from the Philippines call center. I tried calling the "Aramex local courier" who is listed on the website and does the pick up in that area, but that number had a message "this phone is turned off or uncontactable". I Googled alternative numbers for Aramex and found a number for a "Complaints Line" but that was directed back to the Philippines call center who offered to "escalate" the matter!! This is next level frustrating and incompetent. I will be lodging a complaint with Fair Trading. It might not do much, but worth it in the hope collective pressure can be applied to this outfit. For the record, I still don't have my package...

Really frustrating delivery experience. My parcel was originally shown as onboard for delivery, then marked as an attempted delivery despite someone being home. I arranged redelivery for Tuesday and contacted customer service, but by Tuesday afternoon the tracking still hadn't updated and continued to say “More information required.” I then waited over 30 minutes trying to speak to someone through live chat with no response.
Communication and tracking have been extremely poor. A straightforward delivery shouldn't be this difficult.

Edited: for weds 7 Oct

Same thing happened again attempted delivery, no intercom call and left no instructions on card, generic response provided below.

I hope Amarex closes down and something better takes ita place.

Unfortunately a company that I have a monthly subscription to for pet-dog products, uses or mostly uses Aramex, who have been terrible. The incidents are too numerous to list here, but they're all to do with claimed unsuccessful attempted deliveries but I have CCTV and Ring door-bell camera evidence that no vehicle or human appeared at my door or driveway or street front on the day and at any time of the claimed delivery date/time, and no Failed-Delivery Card with serial number was left at my door or in my letterbox which Aramex requires (they need the card number number on the card) in order to request on-line re-delivery. They have no customer support. It's so bad, I've cancelled the subscription and warned the company that unless they change courier or use AUSPOST, I won't buy products from them.

Was supposed to be delivered Thursday, says they “attempted delivery” Friday my tracking said “arriving today” but one it hit 3:40 I had my doubts so I called them, I was told that it wasn’t even on the truck doing delivery’s that day it was sitting at the dock. This was extremely frustrating as this is a birthday gift for Sunday. They closed at 4pm and apparently it takes 24-48hours to organise for me to come pick it up. Had I known that they were in fact not delivering it Friday I would have organised this Thursday after the attempted delivery. Also I live at a university, delivery lying to a university is not hard. U can quite literally leave it at any building and it will get to the mail room.

I dont know how this business stays in business? it's honestly a miracle!

This is the second time I've had dealings with Aramex in the past two months. The first issue I have with them is that they never update their tracking information. When I contacted them via their online form last time, they assured me it was on schedule. Within the hour, the status changed to "delayed."I then phoned them. The status remained the same, but somehow, I received the package later that day. Today, as I wait for another package to arrive (picked up on 21st September), the status has changed to "delayed." According to other reviews, this appears to be a constant with Aramex. I don't understand why suppliers continue to use their services when there are so many complaints. In future, I intend to do diligent research about sellers and suppliers, particularly the courier services they utilise. If they use Aramex, I won't be purchasing. Also, the one star I gave is too many. I would have given negatives if it was an option.

First and last time using aramex ever, i ordered an expensive item with express post and 0 updates on anything, number wouldn’t call, no reply from emails sent to them. Overall really bad experience will now be using again

This is my thirs time waiting for an Aramex delivery. Last one went from Sydney - Brisbane - Gold Coast- Toowoomba to finally arrive in Dalby 3 weeks later. All enquiries fell on deaf ears.
First one was 2 weeks just from Brisbane to Dalby and 4 days of notifications to say it was on board for delivery. When it arrives , it looked like it had been kicked from one end of the shed to the other
Now I sit here waiting and watching for the disaster that is about to become reality. 4 days so far between Brisbane and it still hasn't reached Toowoomba, but it is in transit. I do not know how this company is still functioning

I wish I could give zero stars. Unhelpful overseas customer service. Cannot speak to anyone at the depot in Brisbane regarding where the parcel is and when it will be delivered. Customer service never calls back or emails when they say they will. Snail mail would be faster and better than Aramex. I have wasted hours on the phone over 3 business days trying to track down a parcel only to be told it could be up to 4 weeks delivery time and they don't know where the parcel is.

** In regards to the response from Aramex I will not waste any more of my time as they are nothing short of useless. No Customer Care at all.

Absolutely ridiculous, constantly stating my gate is closed when its wide open. They dont bother checking they just assume its locked. The staff (robin) is so rude and belittles you and tries to make it your fault that they didnt do their job when you call and ask questions or state facts about why they say they tried when they didnt even come. I have waited on days knowing I have a parcel coming with the gate wide open and yet they dont come and I get a notice saying we couldnt get in because the gate was "locked"then the "delivery" guy puts "not going back" on the parcel making us have to drive there to pick it up.. Australia post craps all over these guys. I try to avoid sellers who use aramex but sometimes I think, give them a chance...but the same things happens and its ridiculous service.

Parcel was out for delivery driver marked as address incorrect. Address was correct, house number on the front gate post so easily found, as well as address being found on Google Maps. We were home at the time of attempted delivery, delivery was not attempted. Then I had to take time out of the work day to confirm an address that was already correct! NOT GOOD ENOUGH. I would suggest using any other company before giving your business to aramex!

Goods have been in Victoria for 12 days, finally delivered ( if you can call it that ) on a Sunday at 12.44, left 200metres from home on 24 hour access driveway between 3 properties under a tree. Luckily someone put parcel in plastic bag as rain hit overnight, and notification of delivery was not from Aramex or call from driver, but supplier by e-mail overnight. I have now approached the 2 largest platforms in China recommending Aramex never be used by their customers

One delivery from Amazon was delivered to the wrong address and second delivery from wildearth was a failed delivery eventhough I was home with my front door open for the whole day. Just too lazy to deliver. Or they went to the wrong place again and lucky no one was home. Impossible to contact. waited 30min on the chat option.
I have a 3x2m real estate sign outside my place so impossible to miss.
Worst company.

the worst courier company their driver doesn't even try to deliver it but takes to a parcel point and expects me to limp all the way out of my area????

Customers shouldn't use Aramex at all....they should just shut down permanently

stop lying in your reply you don't care about feedback ever!!! you've lazy lying courier never came to my address and I have security camera and I was home too.... there is no sign of him on the cameras that day....your all lying fools!!!!

When my item was delivered, the driver threw it over a six-foot fence and left; I have all of this on security camera.the iteam inside suffered damage I contacted the company and they said they would reach out and help, but now they have ghosted me and will not answer calls. Do not use this company at all; they simply do not care.

If there were minus ratings available I'd give minus 10. I ordered a fun helmet for my three year old grandson's birthday which is today, 11 September. I allowed from early August to be sure it would be delivered. Purchased from Big W online to deliver local Melbourne address. Here we are on his birthday and still no helmet delivered. Avoid Aramex like the plague

Dreadful, really REALLY dreadful!
I ordered some wines from Laithwaites, who alas engaged Aramex to deliver it.
I got a text saying they had tried but failed to deliver - strange, seeing I was at home the whole time.
They gave an address to collect it. It was a long way away, unsigned and very hard to find, and not at the address they gave. I entered the pin number they provided, but got a message saying there was no such delivery. An hour and a half wasted.
Contacted Laithwaites to complain, they said they would contact Aramex to reschedule, but still nothing.
Finally Laithwaites agreed to re-send a new shipment. Can't understand why they are still using Aramex.