Aramex Reviews 

My parcel was picked up within a few days of me ordering it however it was then delayed for weeks at a depot in brisbane and I was given no reason why or when I would get it, I did not receive my parcel until weeks later after I had needed it and it was no longer of use for me. When I inquired about it it said I would get a reply within two days, however I did not get any reply.

1 star is generous
I would not recommend this company. They are inept and when you ring for an answer how to collect your parcel because they did not bother to deliver it, they are incapable of providing an answer.

They made no effort to locate my property (despite having the details). When I rang to say I wanted to collect it, they apparently close at 4pm despite opening hours at 5pm and they say you need to submit the request before 12noon in order for it to be processed. Given it was this company's failure in the first instance, they made no effort to assist me to be able to access my package.

These false re delivery attempts they lie over and over again they wasted so much time and still haven’t got my parcel

I have received someone else's package and when I phone Aramex phone number and add the extension they say it doesn't exist!
The courier obviously can't read, as my street starts with an O and the address starts with a T. NOTHING alike.

What is wrong with this company? They need to be investigated. I've had parcels go missing from them in the past. Now someone else's has turned up at my door in another street! 😡
Start employing decent qualified couriers who can read an addresss AND a map!

Ideally zero stars for this apalling company. Do not use them unless you never want to see your parcel again.

Ordered an item shipped via Aramex (tracking MP0091512036). The parcel showed no tracking updates for weeks after being marked 'in transit,' and support (case #128532062) never proactively responded — I only ever got auto-replies promising updates 'within 2 business days.'

Aramex's own tracking shows the parcel went 'Onboard for delivery' at 08:22 and 'Delivery delayed' at 08:52 the same morning — a 30-minute window. Yet when I queried it, Aramex's customer service told me the delivery attempt happened 'yesterday afternoon around 2pm,' roughly six hours after their own tracking already shows it as delayed. I also have CCTV covering the delivery point which shows no courier vehicle or driver during that window.

No card or contact details were left, and no pickup alternative was offered. I only learned I could collect the parcel from the depot because my supplier chased Aramex directly. The moment I collected it myself, my case was closed without explanation.

My supplier, who has previously shipped items with Aramex, has now dropped them entirely because of how hard this was to resolve.

Absolutely hopeless - avoid if you can.

I had to call Aramex four separate times to arrange a pickup, and despite speaking with them each time, I never received a confirmation email or any clear confirmation that the collection had actually been booked.

The whole process has been an absolute nightmare and a massive inconvenience. Having to repeatedly call just to organise a simple parcel pickup, with no confirmation or follow-up, is completely unacceptable.

Absolutely hopeless service. Don’t waste your time — choose a different courier if you have the option.

The absolute worst. Every other courier manages to deliver to us, except Aramex.

They just took action and solved the problem
Am still having hard time with Aramex (Shop and ship) UAE branch they dont really care to resolve issues & they hardly respond with solutions. My item is on hold in US since 18th of Aug 2026 for stupid issue that needing specification of small camera batter i clearly told them if not able to let it go just remove the battery what more excuses they waiting for? they dont even update me with status & they knew am going to leave feedback but they dont care as you can see their reputation is so bad & getting worse am not sure if the owner aware of all this shit or he already made billions so does not matter to him?

Aramax delivered my parcel, left it in full display in front of my front porch for any passer by to see it, take 5 steps in my front gate and steal it - which is exactly what happened within 25 minutes of the parcel being delivered.
The driver could have taken 4 more steps and thrown the parcel on the porch behind the porch railing, where it would not have been visible from the street. Idiots.

Management in this company should be ashamed of themselves with the overwhelming negative responses from customers. By far the worst courier company. I was home all day today and I get a notification stating attempted delivery. I can reassure you the courier did not buzz my intercom. Then you have to deal with it the ever so useless customer service who really don’t care and just rebook it for a week in advance !! So now you have to wait longer for your package because of this dishonest courier who did not even attempt to communicate with me!!

Ongoing issue with this inept company. Multiple phone calls and filled in online form. Still no satisfactory answer and no package. Can’t believe they are still operating!!! About to apply for a refund of my purchase which means that this inept company has now caused an issue for the company that has paid Aramex’s inept employees to do their job and deliver a parcel. Simple job that could be done by trained monkeys. NOT HAPPY!!

Packed was delivered to some random house - photos of the house were clearly not my address or front door, now the company is not replying and I am missing a $300 package. Absolute idiot delivery drivers at this comany.

If i could give zero i would. This is the third item in a short period that is late or undelivered. How this company continues is beyond me. I have started even giving negative reviews to anyone I buy off that uses them. They delivered to an abandoned house a block and a half away and then threatened to not investigate if I went to social media or review sites....good luck with that you losers

Extremely frustrating experience with Aramex.

A few days ago, my parcel was marked as a failed delivery despite the courier not even approaching my residence. After contacting Aramex, I was advised it would be redelivered today.

I then received another SMS today claiming the redelivery had failed due to “no access / business closed.”

This is an open residential home, not a business. I was home, had a washing machine technician at my house, and both Amazon and Australia Post couriers successfully delivered to the exact same address today. There was absolutely no access issue.

So after the courier apparently failed to even approach my residence the first time, the promised redelivery has now also been marked as failed for a reason that simply doesn’t make sense.

Needless to say, I will be sharing this experience with the business I purchased from and asking that they reconsider using Aramex. If Aramex remains their delivery provider, unfortunately I will not purchase from them again.

This applies to both my personal and business purchasing, where reliable delivery is essential. Businesses should know when their choice of courier is negatively affecting their customers and potentially costing them future sales.

I just want my parcel safely delivered to my perfectly accessible home. Extremely poor and frustrating service.

Hopeless
Absolutely no idea about customer service , call centre is off shore ..Engrish beddy not good ,clearly cheap though, as you have to ask the same question 20 times ...different reps will give you different answers for the same tracking number in varying strength accents.
Courier apparently tried to deliver today even though I have been home the whole day.....no buzzer , no knock , no card left ,no nothing he vanished.....its a total gong show...will head to depo tommorow to pick up....if the depo is still there .......

There were two delivery attempts. After each failed attempt I called & asked for assistance on what did I need to do to get my parcel delivered to the site. They said to go on to their site & get a redirection & pay for it. So I did, & typed a "Special instruction" to call me if the Warehouse could NOT be found. When I received the parcel it was NOT at the correct location & the "Special instruction" (printed label on the box) was NOT read & followed by the driver. I called ARAMEX to explain & they COULD NOT see the "Special instruction" on their system. They were NOT listening & were NO help so I thought to advise people of experience.

This is the second time I had troubles with the delivery of goods.
Today the Truck past by, could not stop and I was notified I was not there. I did see the Truck!!!!
Now I have to drive to the next suburb to pick up my goods! This is not acceptable!
The first time the parcel arrived at a complete different Adress and I had to proof, that it was the wrong adress. 3 days later my goods finally arrived.

Slow delivery low information about transit time system seem doesn't work so disappointed avoid this company

Worst courier service provider in Australia. Avoid it. When buying something online make sure seller doesn't use aramex .. off shore customer service .