Lost 4 mounting screws after around 4 or 5 years of ownership of an AIO 360 cooler after moving house. I messaged Arctic last night and this morning the screws were already on my way being shipped wit... Toon meer
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Lees wat reviewers zeggen
Absoluter top Support! Habe vor ein paar Monate eine AiO über Amazon bestellt. Leider wurde mir aber kein neues Produkt zugeschickt. Die AiO war eindeutig verkratzt und wurde bereits eingebaut... Toon meer
I've used Arctic products for many years and they have always been excellent. I have a liquid cooler that I've been running for six years now without any issues at all (it's brilliant). I needed a sp... Toon meer
Sehr guter Kundenservice, schnelle Garantieabwicklung, Produkte haben eine gute Qualität, aber Ausfälle können passieren. Um so wichtiger ist der Service. Ich habe bereits mehrere Produkte und hatte... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment. The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.
Contactgegevens
Bevenroder Str. 149, 38108, Braunschweig, Duitsland
- +49 531 60945294
- info@arctic.de
- arctic.de
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very good coolers
Shipping was surprisingly fast, installation surpisigly easy even to someone who doesn't know much about computers and it cools great. I recommend.
Der Support ist super Klasse
Der Support ist super Klasse. Mein Freezer A8 war defekt und es wurde mir statt nur einem Lüfter das komplette Teil getauscht
Immer wieder sehr gern
I asked Arctic could I create any issue…
I asked Arctic could I create any issue if I rotate pump of Arctic liquid freezer III 420 AIO to put tubes closer to the VRM and they approved it. Besides this they offer to me to send me a new logo for the VRM fan so that I can replace the existing one, ensuring it is not upside down.
Kundenservice der Spitzenklasse.
Absoluter top Support
Absoluter top Support!
Habe vor ein paar Monate eine AiO über Amazon bestellt. Leider wurde mir aber kein neues Produkt zugeschickt. Die AiO war eindeutig verkratzt und wurde bereits eingebaut.
Der Amazon Support hat mich an Arctic verwiesen und ohne großes hin und her hat mir Jessica von Arctic erklärt was hier passiert ist und mir einen sehr großzügigen Rabatt angeboten, falls ich die AiO behalten will.
Rabatt ist direkt ausgezahlt worden und die AiO läuft absolut einwandfrei!
So geht Kundenservice! Seither verbaue ich nur noch Arctic :)
Spare parts after losing them solved near instantly
Lost 4 mounting screws after around 4 or 5 years of ownership of an AIO 360 cooler after moving house. I messaged Arctic last night and this morning the screws were already on my way being shipped without additional cost. Impressed by their customer service.
They have by far the best customer…
They have by far the best customer support ever , i had an issue with a fan hub and they were so helpful they solved it , even though i'm in france and they are in germany
Super Service und unkomplizierte…
Super Service und unkomplizierte Unterstützung!
Brilliant products and support
I've used Arctic products for many years and they have always been excellent. I have a liquid cooler that I've been running for six years now without any issues at all (it's brilliant). I needed a spare part as I was changing my motherboard/CPU and I'd not kept that part. The customer service team were amazing! They were so quick and helpful. They went above and beyond what I would have expected.
Their products always get great reviews and consistently outperform other options. With the build quality on the products I've purchased and the excellent customer support, I'm never going anywhere else!
Alles Super!
Exceptional customer service
Exceptional customer service. Special mention to Jessica. This is how you make faithful customers.
Excellent
I placed an order for multiple items. One item had a small missing cable. I contacted their team and they solved my issue in no time.
Greatly recommend, thank you Freddy and Simon!
They work very quickly
They work very quickly, and the warranty is genuine! Perfect customer service and product so are great
I cannot lnock this company one bit i…
I cannot lnock this company one bit i currently have their artic 3 loquid cooler 240mm 2 fan unit fotted along with 3x artic pro argb p14 fans on my pc settup running a ryzen 7 5800x and i am blown away by how cool it keeps my pc and b550m tuf gaming board cool whisper quiet while playing bog games like borderlands 4 forza etc never have i seen a system run so cold that the temps dont usually go above 70 degrees c very value for money and best products iv used . Even sent out replacment offset brackets for amd processors that was missing from a liquid cooler bought else where free of charge and very quickly too cheers artic
Fantastic service!
Fantastic service!
Lost parts of my 360 aio cooler and the team shipped out a new mounting kit asap once I provided the invoice.
There was no cost in doing this and the team were excellent to deal with.
Couldn't recommend them enough.
They send replacement for 2 fans of…
They send replacement for 2 fans of the Arctic Freezer ARGB cause the lights wouldnt turn on. With 2 mails, they were ready to send, and in a few days i had the replacements in my hands. Unbelievable service!
Sehr guter Kundenservice
Sehr guter Kundenservice, schnelle Garantieabwicklung, Produkte haben eine gute Qualität, aber Ausfälle können passieren. Um so wichtiger ist der Service.
Ich habe bereits mehrere Produkte und hatte bisher nur einen Zwischenfall. Nach 3 Jahre in Gebrauch wurde das Gerät anstandslos ersetzt. Top!
Liquid Freezer 3 pro Vram fan
My liquid freezer 3 pro's vram fan was starting to make rattling noise and i contacted Arctic. They were happy to help and sent new vram fan and solved my problem very quickly. I would highly recommend buying Arctic products because of their quality and customer service.
Amazing Company with great customer…
Amazing Company with great customer service, Ordered a 5 pack of fans one was damaged in transit on the corner spoke to support and 2 days later a brand new fan was delivered to my door. Also great quality fans and nice and quiet in my case. Will use again for my next build
I have had a very good experience with…
I have had a very good experience with Arctic products. The build quality is excellent, the cooling performance is very good, and the products are easy to install. I also really appreciate Arctic’s customer support. They are helpful, responsive and professional, and it is reassuring to know that support is available if you ever have a problem or need advice. Overall, I am very happy with the quality, performance and customer service provided by Arctic.
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