ARCTIC Reviews 647

I bought a Liquid Freezer 2 from Artic I believe in 2022.
Nowadays it started making some noise (out of warranty) and I thought I would have to replace it.
I did a quick search and found that they could provide the service kit for the cooler.
I ordered the kit and received yesterday. Solved my issue and I was charged nothing.
The water cooler was freaking amazing to begin with and I would buy another one without a doubt.
Now I will keep it for one more year until I migrate to my new gaming rig when I will get a new one.
They got a customer for life. I never expected I would be treated this way for a product out of warranty.
I definitelly recommend Artic products both for the quality but most importantly for the way they treat their customers.

This is something rare nowadays.

Great products and great customer service

After 3+ years that i bought a cooler system for my cpu, my fan was off centered and was making noise. Got a free one from the support. Quick, efficient, best experience

I recently had an issue with some missing spacers for my Arctic Freezer 34 eSports DUO. I contacted their support team and the experience was flawless. They were professional, quick to respond, and sent the replacement parts immediately. It's rare to find a company that stands behind its products and cares so much about its customers even years after the purchase. Great cooling performance and even better after-sales service. Highly recommended!

Super sav je recommande

Super Service und Direktvertrieb aus Braunschweig! Bin sehr zufrieden mit den ARCTIC Produkten. Kann man nur Empfehlen!

I had an excellent experience with Arctic’s customer service, especially thanks to Frederik. I reached out with a specific request, and he went above and beyond my expectations by kindly sending me special screws that are not even available for sale — completely free of charge.

Frederik was quick to respond, professional, and incredibly helpful throughout the entire process. What really stood out to me was his generosity and willingness to assist, even with something that wasn’t a standard request.

It’s rare to find such dedicated and customer-focused support nowadays. I truly appreciate his effort and outstanding service, and I would highly recommend Arctic to anyone looking for a company that genuinely cares about its customers.

Thank you again for your amazing support!

Brilliant, high-quality AIO and fans. Super fast and silent. Long warranty! Good vibes.

Arctic's customer support was very fast and helpful with providing me repair parts free of charge for a 6 year old AIO CPU cooler. My problem was handled professionally and accommodating.

Der Service ist einfach tadellos. Mir wurde auf Anfrage direkt ein passendes Mounting-Kit zugesendet, welches nirgends mehr erhältlich ist. Sehr höfliche Kommunikation und über die Qualität, Preis und Leistung von den Produkten brauche ich glaube ich nichts hinzufügen. Ich bin sehr zufrieden!

I bought a Arctic III 360 Pro But needed the mounting bracket for lga1200/115x and it was sold out. It also werent available anywhere Else.

But I contacted support and after a Day or so they pulled af kit from their service shelf and Got it send out as fast as possible with no charge.

I was Very Happy with the good service!

I had issues with my arctic fans twice over two years, and both times I was met with the most helpful customer service team I think I have ever encountered. They stand by their products, and will do right when their product doesn't live up to their own high standards. They have secured me as a customer who will look to their products whenever I am in need, and I can't recommend them enough. Thanks to Andre and Lucas the first time around, and Simon the second time around.

Superoberaffenultrabärenstarker Service und Lieferung. Jederzeit zu empfehlen.

I recently ran into an issue trying to source an LGA 1200 bracket for my ARCTIC Liquid Freezer III 240mm. After searching everywhere online with no luck, I reached out to ARCTIC’s customer service.
I was put in touch with Tim(Braunschweig), who was incredibly responsive. Not only did he address my concerns quickly, but he also arranged to send me the necessary bracket completely free of charge. In an era where "hidden costs" are the norm, this level of service is rare and highly appreciated. Huge thanks to Tim and the ARCTIC team for keeping my build on track!

I purchased a Arctic Summair Plus over 2 years ago, it was good however after repeated use the hinge wore down and eventually snapped.

I contacted Arctic to test their 6 warranty claims, true to Arctics reputation they not only replaced the item expediently, with no cost to myself, but without any objections or hassles.

I didn't even have to return the faulty unit which is a rarity for warranty claims, this kind of customer service is the only thing that should encourage brand loyalty in my opinion and is certainly why I will continue to consider Arctic over their competitors.

Great support, Arctic solved a problem of my own making. Thanks

Receive my AIO today and it outperformed d***c**l liquid cooler. Practically bought them at the same price but the Arctic one just feels much better. I kept hitting around 82-90°C with my CPU consistently even when I wasn't using absurdly high graphics, but the III 360 kept it comfortably at around 52-78°C. I hope the customer experience won't disappoint me though.

I have recently purchased a AIO cooler, by mistake my cooler was not compatible with the cpu socket I have, the mounting bracket was no longer available on the site, so I decided to write to the support. It was a great experience in general, the response was back in a single day, with a solution, and at the end I have a mounting kit on the way in TWO days for a unsupported CPU socket. Could not recommend it enough, on top of the price/value ratio seems to be one finest on the market so far.

I had a faulty fans, that was not even bought directly from Arctic, yet they still sent me new replacement fans without any problems. Excellent service