ARCTIC Reviews 

I had a problem fitting the "Liquid Freezer III" to my ASUS Proart 870E because it interferred with the M.2 heatsink on the motherboard. Arctic sent me another M.2 heatsink without extra charge. Works perfectly!

That is exellent service!

I brought a arctic liquid freeze pro iii 360 for a new build. I also brought 5 arctic p12 fans for intake/out-take. It was unreal, CPU was around 65c maxed out gaming and the GPU struggled to go over the 50's!!! I am in the middle of upgrading the CPU to a 9800x3d. I took the old one out and when I went to fit the new one I lost 1 screw that goes through the plastic standoff and the plastic stand of its-self. I looked EVERYWHERE! for the spare part but couldn't find a thing. I almost brought a broken one for parts, but read on Reddit that there customer support are good. I emailed them the missing part and the invoice I got when buying it. They sent me a whole new mounting bracket from Germany!! Unreal. I doubt any other big name company would have done that. So I have a quiet amazingly cool PC and amazing customer support. I doubt il use another company for keeping my pc cool. ⭐⭐⭐⭐⭐

Great product and even better support. And funny enough the price is almost half of the bigger brands!
Recommend the coolers. Plus no extra crappy software required.

One of the best customer support experiences I've had in a very long time! The support team is super helpful, professional, and went above and beyond to provide the best possible solution to my situation. Highly recommended!

I have bought the AIO from ebay. It came without any mounting. I asked arctic for the mounting - after I gave them the purchase confirmation - they have sent me the mounting. For free!!! It is awesome! Thanks!!!

Missing part in box was shipped out immediately. Great support.

Quick and professional support by customer service. Quality products.

I had a great experience with the support. My vrm fan was making lots of noise starting up and in a couple of days, a new component was dispatch. No tricky or dodgy questions, just right to the point. Bonus point to my interlocutor that was really pleasant to talk with.

Il manqué un câble dans le colis d'achat. J'ai fait une demande de support qui ma envoyé un nouveau câble par colis.
Très bonne réactivité de l'équipe.
je suis heureux du produit et d'avoir fait cette acaht chez ARTIQUE

I lost a screw to my i35 arctic cpu cooler and the customer support was really helpful. I got my screw about a week after i messaged them

Echt gute Produkt, und wo ich ein Ersatzteil (quasi Schrauben) brauchte, haben die es mir problemlos und in meinem Fall sogar kostenlos zugeschickt. Extrem netter Support. Auf jeden Fall zu empfehlen. Die Produkte selber sind echt gut, habe einen arctic freezer 34 und einen liquid freezer III 360, beide funktionieren perfekt und waren sehr günstig. Auch die Lüfter sind prima und günstig.

Absolut top marke. Der kundensupport ist klasse und die aio Wasserkühlung funktioniert top

Fast replies, and a support like no other.
Really helped me with exactly what i needed.
Had to go from intel to am5 and i lost the installation kit for amd, they sent me one really fast and helped me with every problem. Really great!

Sent me a mounting bracket even when i purchased 2 years after

Also man sieht allein an den Bewertungen, dass der Support wirklich gut ist und ich muss mich hier anschliessen.
Ich hab ein Ersatzteil gebraucht, ich habe eins bekommen. Selten hab ich was so schnell per Post bekommen (und ich wohne in der Schweiz).
Wirklich herausragend

Well i was missing the screw ( standoffs ) for AM4 since the cooler that was using these standoffs was my friend's old cooler . Presumably we lost it while we were changing boxes around. I sent a message to Arctic in hope for a new AM4 kit because it would be a shame not to use it to my own rig since the cooler sports 34 duo had awesome temps . Customer support responded immediately and asked me about the screws i was missing and sent me over new ones as well as they were super cool about it . That for me is a company i can trust and needless to say that their products are goated . I will definetely recommend their products ( which i was already doing to be honest ) since for example freezer III aio's are great . Also temps with sports 34 duo are great and this made me increase my PPT , EDC and TDC values which im still tweaking these days to maximize my 5700x performance while keeping thermal headroom.

Das Windows meines Arctic Senza ist leider nach einigen Wochen Betrieb durch ein Windows Update nicht mehr funktionsfähig. Der Service hat mir innerhalb von Minuten alle Fragen zur Neuinstallation beantwortet und mir eine detaillierte Anleitung gemailt. Das ist wirklich absolute Spitze. Vielen Dank noch einmal an Herrn Willkop.

Customer service is top notch. They're friendly, have a knowledge what to do and acting fast without delays. I hope more companies will provide customer support on level as high as ARCTIC.

I purchased a liquid freezer iii pro last year, been absolutely brilliant… however i discovered that i could not control the pump speed independently. Turned out there was supposed to be a connector however was not in the box.
I contacted customer support expecting not to hear anything from days. However 6 days later they send out a connector. Jessica was very helpful and no fuss at all!

I had an amazing experience with ARCTIC's customer support.

I needed an M2 Pro accessory for my motherboard, and ARCTIC kindly agreed to send one to me free of charge. Unfortunately, the first package was stolen during transit before it reached me. Despite this situation being completely outside of their control, the ARCTIC support team immediately arranged another shipment without any hassle.

The replacement arrived safely, and I couldn't be happier with the service I received. Throughout the entire process, the support team—especially Simon—was professional, friendly, patient, and genuinely cared about solving my problem. Their communication was always quick and helpful.

As for the products themselves, I have been using the ARCTIC Liquid Freezer III Pro 420 A-RGB, and it has been outstanding. The cooling performance is excellent, the build quality is top-notch, and the installation is straightforward. It has become one of my favorite PC components.

Great products are important, but great customer service is what truly earns customer loyalty. ARCTIC has proven that they stand behind their products and genuinely care about their customers.

I highly recommend ARCTIC to anyone looking for high-quality cooling solutions backed by exceptional customer support. Thank you, ARCTIC, for turning an unfortunate shipping incident into such a positive experience. You have earned my trust, and I will continue choosing ARCTIC products in the future.