ARCTIC Reviews 

Great product quality across the board, and amaIng customer support!

This company is excellent! Their products are superb and priced reasonably. However their customer service is amazing! Going the extra mile is an understatement. In this day and age it is totally refreshing to deal with a company that actually cares about it's customers. I can't recommend them enough. Well done Arctic. Keep doing what you're doing! Special mention to Simon, who helped me through the process and kept me totally informed.

Sent out a M2 Pro free of charge for my motherboard, perfect service!

Great support. Got sent thumb nuts! Thank you.

Spot on Service. I bought a Mainboard that SSD cooler was not compatible to the Arctic AIO cooling. I did knew this because of their good documentation and they offer a free-of-charge own SSD cooling product to support you. So I opened a ticket and entered all Information. As it was Black week, I was building my PC the anwser took a moment of the Service Unit, so I decided to buy on ssd cooler of them upfront. Some days later, I received the message withtin their Ticket System that my free item is granted and that they realized I bought one in the meantime, so I received a refund for this purchase. That is a perfect example of customer satisfaction and a good servicing tool. I continue to be a customer

The folks at Arctic were awesome. They sent me, free of charge, both the AMD and the Intel mountain kits for my liquid cooler. Did I say they sent them free of charge from Germanyto Australia? What a wonderful team? Thanks again guys.

Top Kundenservice, extrem schnelle Lieferung des m.2 Kühlers für mein Asus motherboard.

Arctic has an amazing customer support and more companies should be like it.

Polite, fast and to the point.

In my case it was a heatsink replacement for a new MoBo because the ssd's heatsink made contact with the pump.

Got help with a lost cable for my AIO even tho it has been discontinued. Quick answer, free shipping. Awesome support.

One of my watercooling’s fan had a defect. I sent the Arctic team a email to ask for help and they replied the same day - and sent a new fan right away.
Very professional, very fast, and very kind !

Deutsche Qualität, right ?

I’m very satisfied with the customer support, thank you Simon, thank you Arctic team !

Hab jetzt schon vier Tickets erstellen lassen da ich einfach nur versuche das blöde pwm Kabel von der Pumpe an das mainboard zu bekommen (8pin auf 1x4 Pin oder 3x4 Pin)
Direkter Anbieter kann mir das Kabel nicht anbieten Arctic selber hat es nicht auf der Ersatzteil Seite. Also wo bekomm ich dieses Kabel her oder muss ich die aio liquid freezer iii 360 jetzt in Müll schmeißen nur weil niemand dieses Kabel hat ?

Ps letztes Ticket ist auch wieder 7 Tage alt das erste hab ich vor 2 Monaten erstellt… aktuelles Ticket :CS787401

I bought an aio cooler from them a while back, i decided to swap platforms from lga1700 to am5 recently and i emailed them about ordering a replacement amd mounting kit as i lost mine and they sent me one free of charge!

The cooler has also been excellent at keeping a 13900k and now a 9800x3d cool and quiet

I have build a new system and decided to purchase Arctic Liquid Freezer III Pro 360 two weeks ago to cool it. The radiator fans kept being recognized as DC, instead of PWM, which caused them to run at 100% speed all the time (over 3000rpm). This in turn made the whole system quite loud. I have then opened a case with Arctic to try and resolve the issue. The CS agent that took my case went above and beyond to try and find resolution and kept checking on the progress. Turns out contact cables were defective and they have sent me replacement from Germany, which resolved the issue and now my brand new system purrs like a kitten.

Amazing customer service and work ethic!

Very friendly and caring support. Helped to solve multiple problems in no time! 100% next new AIO going to be again from Arctic!

Great Service. Got no words to describe.

Everything was great. Communication was easy. Customer support was helpful. Highly recommend them!

Arctic Liquid Freezer 3 Pro gekauft.
Nach einer Woche war der VRM Lüfter defekt und hat sich nicht mehr gedreht, außerdem gibt die Wasserkühlung einen sehr hohen unangenehmen Pfeifton von sich.

Daraufhin hatte ich über einige Tage Kontakt mit dem Arctic Kundenservice und ich solle die AIO doch bitte einsenden, damit diese repariert werden kann. Die Einsendekosten müsse ich allerdings selbst tragen.

Keinerlei weiteren Vorschläge zur Lösung, was mich sehr geärgert hat. Ich kann auf den PC auch nicht verzichten, da ich ihn beruflich benötige.

Ich bin sehr enttäuscht vom Kundenservice. Ich werde die AIO dann wohl zum Händler zurückbringen, Arctic hat mich allerdings als Kunden verloren und ich hatte bisher sehr viele Arctic Produkte (Unter anderem auch den Vorgänger der Liquid Freezer 3 Pro.)

I needed the pump unit screws replaced and I couldn’t find them anywhere, so I’ve contacted Arctic Support Team and the reply was very helpful and fast too. Jessica was my tech support person and things got handled perfectly. 5/5 work

Ich habe die Arctic Produkte immer als verlässlich und von guter Qualität wahrgenommen und bis jetzt keine Probleme gehabt.
Deswegen war ich sehr überrascht, als ich feststellte, dass einer von 2 Gehäuse Lüftern in meinem Netzwerkschrank den Geist aufgegeben hat. Er hat ziemlich genau ein Jahr gehalten, also habe ich dem Support geschrieben und sehr schnell und unkompliziert Ersatz erhalten.
Auf den Service ist Verlass. Super schnelle Antwortzeiten, Updates wann das Produkt rausging mit Sendungsverfolgung. So wünscht man sich Support.
Danke, weiter so Leute.