ARCTIC Reviews 

I bought a used pump and didnt notice that it was missing some mounting parts. Found Arctic's webpage and their customer service contact. Sent an email explaining my problem and if there was a way I could buy the mounting set. The day after I got an email telling me dhl had parcel on its way for meg.
Never had this kinda service before and cant say enough how well they treat their customers.
This is my first Arctic product and I can say it will definitely not be my last. I will be buying more Arctic products from now on.

10/10

私のPCから変な音がして確認したらケースファンから異音、回転不足、液漏れをしていて
怖くなりすぐサポートに連絡したところとても丁寧に対応していただけました

沢山時差がある中連絡もスムーズに進み、新品のパーツもすぐに送って頂けました

私の下手な英語にもしっかり対応していただけて嬉しかったです、ありがとうございました。

The Customer Service is great, one of my fans broke and within 1 day the replacememt arrived.

Though it took some time for them to contact me, once they did they quickly and fully resolved my issue.

Mistakingly bought the pump without checking if my socket was compatible from a normal store.

Arctic had the "mounting kit" needed. Talked to the friendliest guy on the phone, the day after the kit I needed was sent by express to Norway.

11/10 service. I will never buy CPU pumps from anyone else based on Arctics service.

The pump is also great.

Ich bin rundum sonst eigentlich zufrieden mit Arctic, ausser mit der leicht anfänglichen Problematik mit der Beantwortungszeit meines Schreibens. Sonst ist der Service weiterzuempfehlen, also keine Probleme mit Arctic an sich. Das Produkt von mir kann man nichts für, ist halt ein Produkt mit Verschleissteilen, aber dass es so schnell halt Ärger gemacht hat, ist wieder was anderes.

Schnelle RMA Abwicklung und sehr zuverlässige Mitarbeiter weiter so

The whole experience was great! The support was on point and explained eveything that I wanted to know.

Brought the right cooler for the wrong intel bracket and the support was very helpful and provided a mounding kit for LGA 1200

Very expert in customer service with highly respected Team

Der VRM Lüfter der Pumpe des Liquid Freezer III Pro 360 A-RGB (White) hat aus unerklärlichen Gründen den Geist aufgegeben. Kurzer Anruf in Braunschweig und 3 Tage später war der Ersatz da. Auch der Ersatz-Bit für den Precision Screwdriver Toolkit wurde unkompliziert erledigt.

Hi hello!
Well guys first of all this is what I call customer service at the premium level. Honestly during my time in the IT field, I haven't met any other company who are willing to help even after years of buying even the simplest product of theirs. Most of their products is affordable and has good quality and durability. I've bought 5 years ago a CPU cooler on which one of the fans started to give out crackling noise which is far more than expected after 5 years of usage. I have contacted the support service team to help me find out what product can I replace them with, and after confirming that I really bought this product with my original invoice, they sent me not one but both of the fans replacement. Without charge. These guys amazing. 5 more years I hope. Next time if I need anything I am certain I will choose Arctic products and recommend for everyone to do the same. Well done guys! Well done!!! Thanks once again!
Zoltan

Dont botherto buy enything from them. Resently purchase Arctic MX-6 - thermal paste. Imposible to apply on CPU surface ,because so hard. Wrote for advice to companys custom service,asking how I can thin the paste. They dont even bother to answer.

Very good service.
My dialog has been with Simon, and he is absolutely great. I needed some parts for my transition to amd motherboard, and he delivered what I needed, and when I had questions about the process he was quick with the answers. Very friendly and helpful guy, who takes his time helping his customers to the best of his possiblity. I believe for him, every customer is the highest priority. And that's just amazing customer service.

Amazing experience shout out to our guide Hugo! He took amazing pictures and made the moment a whole lot more memorable. Thank you so much

Perfekter Service!

Excellent product and superb customer service.
Support was quick and effective.

I contacted ARCTIC regarding an older contact frame for my Freezer III (non-Pro) to improve LGA 1700 contact. Their support team was incredibly responsive and professional
They shipped the part for free, and kept me updated with tracking information until it arrived in my country

Great customer service. I bought second hand AIO and the mounting plates was missing, i wrote to them and they send me whole mounting set just for free. Thank you guys :)))