ARCTIC Reviews 

Amazing service! I bought a arctic lf pro 3 420 mm but the aio did not fit on my motherboard. Then i contacted the CS and they instatly send me a new heatsink and now it all fits. I am very gratefull to the kind and quick support they gave me 5 STARS

Arctic's Customer Support is top notch! They are very considerate and respectful. I would definitely recommend Arctic for all your PC Cooling needs!

Their products are already great and I am very happy with my purchases. I have 2 different Arctic AIO coolers and their performance is amazing. But their customer support is beyond 5 stars!

Huge thanks to Arctic and their customer service team for the incredible support during my RMA request! The experience was flawless and they’ve set a new benchmark for great customer service.

Services client très réactif et sympathique qui m'on gentiment et gratuitement envoyé la pièce de mon watercooling que j'ai perdue. Merci à eux.

Amazing products and the best customer support I've ever seen!

Hatte wegen eines Kabels den Support angeschrieben und hoffte, das ich eines erwerben kann, da das Kabel nicht auf der Website bei den Ersatzteilen gelistet ist, stattdessen hat der Support mir kostenlos beide Kabel geschickt. Das erlebt man heutzutage selten. Kann die Marke wirklich nur wärmstens empfehlen

(English weil ich Niederländisch bin) Bought a liquid cooler around 3 years ago and never had problems with it until recently when one of the fans starting making a noise. I shot a video of the noise and sent it to support. Dominic only asked for my invoice and since they did not have 2 regular fans in stock they sent me the pro ones instead, no questions asked. I received them within two days (also above expectation) and have installed them with zero problems. I am very happy and will most likely not change CPU cooler brand until further notice.
THIS is how service should be, it's rare nowadays. Dominic, noch einmal vielen dank für dein service!!

Best customer service I got in a long time:
- Very quick response time
- Customer support always fast and friendly
- Replacement fan sorted out in less than a week

Arctic support and for my case after sale is really really amazing. Thank you for your assistance with my watercooling system. Arctic is a reputable company. Special thanks to Dominic from ARCTIC support, who helped me perfectly!

Really fast and generous support

I bought their Liquid Freezer II 280 over 3 years ago, and the performance of mine was starting to fall off. The fix was to buy a service kit that replaced the cold plate and the gasket. The issue was I wasn't able to buy one in the UK, so when I enquired Arctic sent me one free of charge :-)

Terrible customer support for the most part, they messed up my address and had to send a new unit, besides that they wanted me to send the cooler back just because of a screw and in the end it still took easily another week because of the bad address that they sent to the shipping.

4.8 rating is insanely optimistic for the at-best mediocre experience that I had. The performance of the coolers is good (when they actually work or are mountable), but the service is generally abyssmal with the customer service employees arguing with me being unbelievably rude until some department chief stepped in and then he messed up my address.

Atleast he wasn't rude ig, but I am in a position where I find it ridiculous that this shop has 4.8 rating. No way, just no way. I observed this type of behavior with most european brands, extremely rude, entitled and worthless employees that do not even know how to remotely fix a situation.

The price of their coolers is up +30% from what it was, so the product itself got more expensive while they have no reliability. This fully represents the state of European-german manufacturing and business. I suggest you don't bother.

I had an issue getting the correct mounting kit for my ARCTIC Liquid Freezer III Pro in Norway, since the required kit was not available for shipping to my country.

I contacted ARCTIC support expecting a standard reply, but instead I received some of the best customer service I have experienced in a long time. Dominic from the support team personally helped me, arranged the mounting kit free of charge, shipped it to Norway manually, and even provided tracking information immediately.

The entire process was fast, friendly and genuinely helpful from start to finish.

This kind of customer support is rare today, and it absolutely makes me more confident in recommending ARCTIC products in the future.

Huge thanks to Dominic and the ARCTIC team for going above and beyond for a customer.

Highly recommended.

I have used Arctic products since 2008. I used them for silent, performance and cost. Now was first time when I needed help and Customer Service shined. They respond immediatley and fix the issue in warranty with no cost. The issue was created by my mistake so they weren't forced to help. These days is almost impossible to find a comapny that cares about customers after they sell the products, but ARCTIC is the light in this darkness.
Besides this, their products have best price/perf ratio.

La qualité du produit est au rendez-vous et c'est très solide.
Support technique super rapide et de qualité : analyse rapide de la pièce transmise, pertinence et rapidité des réponses.

Grandes profesionales que te asesoran y te instalan la mejor maquina. Te lo explican todo de manera detallada y siempre disponibles!!!!

Arctic customer support is probably the best I’ve dealt with in recent months.
Their responses are prompt, and their solutions are immediate and hassle-free, with no unnecessary questions asked.
I wouldn’t switch to anything else in the world.

Nach 3 jahren dauerbetrieb hatte der vrm mini fan meiner liquid freezer kühlung bei hoher last angefangen zu rattern. Ich habe den arctic kundensupport mit der erwartung angeschrieben dass ich erklärt bekomme wo ich ein ersatzteil bestellen kann und wie es einzubauen ist. Direkt am nächsten tag hatte ich dann schon eine simple austauschanleitung per mail + ersatzteil auf dem weg zu mir ohne extra kosten bereitgestellt bekommen. Das ist 10/10 kundensupport!