Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... Toon meer
Bedrijf heeft geantwoord
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Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... Toon meer
Bedrijf heeft geantwoord
I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... Toon meer
Bedrijf heeft geantwoord
Lovely supply of local and international produce. Special call out to a cashier called Jody who gave an extra euro of her own to help out my son who was a euro short for his sweets. A much appreciated... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Contactgegevens
Dunmore Road, X91 HP9W, Waterford, Ierland
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4,9
Uitstekend
880 reviews
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Super fast delivery
Super fast delivery. Glass bottles were well wrapped and packaged. Delighted with this service and will order from them again for sure.
28 juni 2024
Antwoord van Ardkeen Quality Food Store
Hi Jt,
Thank you for the 5-star review.
Next day delivery is what we aim for on most of our products. Our team do an outstanding job dispatching orders on a daily basis, happy to pass on your feedback.
We look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Antwoord van Ardkeen Quality Food Store
Hi Patrick,
Thank you for the 5-star review.
Happy to hear everything arrived on schedule. The product you ordered is produced over the road, and one of our more popular products to export.
We hope you enjoy and keep us in mind for future orders.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Antwoord van Ardkeen Quality Food Store
Hi John,
Thank you for the 5-star review.
Next day delivery is what we aim for on most of our products.
We hope you enjoy and keep us in mind for future orders.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I love the wild garlic and chilli…wild about your sauce.
I love the wild garlic and chilli sauce..its delicious.
But the mailing price was very expensive.
Thank you.
26 juni 2024
Antwoord van Ardkeen Quality Food Store
Hi Caril,
Thank you for the 2-star review.
Le Skinny Chef Wild Garlic & Chilli Sauce 250ml is a very popular product with our customers. Given it requires temperature-controlled packaging this will automatically add an additional cost to delivery.
Should you wish to use our online store again, we would recommend adding a few more products to get better value on the delivery and packaging costs.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Everything arrived in excellent shape…
Everything arrived in excellent shape and I was especially impressed by the refrigerator bags, but it felt like I was left in limbo between the order and the delivery for 5 days with very little communication on order status.
27 juni 2024
Antwoord van Ardkeen Quality Food Store
Hi Pete,
Thank you for the 4-star review.
Conscious of the volume of emails our customers receive, we send a confirmation email at time of order, followed by a dispatch email on day of dispatch. Our nominated courier will then follow up with an email on day of delivery. The confirmation email outlines our process which can also be viewed on the Shipping/Delivery page however we will review to make this more apparent.
In relation to the 5 day wait; as your order was placed on a Thursday and included chilled products, our next dispatch would be Monday with delivery on Tuesday. I am happy to see that this was the case.
Thank you for your feedback on our temperature-controlled packaging. It is something we have spent time to get right and continue to review.
We hope the explanation and service provided will help to instil a trust in our online store.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Antwoord van Ardkeen Quality Food Store
Hi sharon,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Antwoord van Ardkeen Quality Food Store
Hi Shirley,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Delivery of steel cut oats
Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 10/10. Go and check out Ardkeen online shop you won't be disappointed that's for sure.
16 mei 2024
Review zonder uitnodiging
Antwoord van Ardkeen Quality Food Store
Hi Amanda,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I love how easy it was to place my…
I love how easy it was to place my order, and the delivery was very quick!
29 april 2024
Antwoord van Ardkeen Quality Food Store
Hi Maura,
Thank you for the 5 star review.
Happy to share your feedback with our team.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Truly excellent service all around
Truly excellent service all around. Great selection of locally sourced items.
24 april 2024
Antwoord van Ardkeen Quality Food Store
Thank you for the 5 star review.
Happy to share your feedback with our teams.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
It works...
Simple ordering process.
Order placed just before Easter weekend and arrived promptly and well packaged just after the weekend.
28 maart 2024
Antwoord van Ardkeen Quality Food Store
Hi Staple,
Thank you for the 5 star review.
We will happily share this with our fulfilment team who worked tirelessly to get orders dispatched on schedule.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Antwoord van Ardkeen Quality Food Store
Hi Customer,
Thank you for the 5 star review.
That is the experience we aim to achieve.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Antwoord van Ardkeen Quality Food Store
Hi KOD,
We are sorry to see you have had a poor experience with our online store.
Reviewing your order placed 26 March 2024 at 22:43, you included some products that require specialised chill packaging. In order to ensure these products are delivered at the suitable temperature, all orders containing chilled products and products with short use by dates must be placed before 4.00pm Tuesday, to be dispatched that very same week.
We do state this on the product page, and shipping page but we will review to further highlight on the payment page and confirmation email also.
In your follow up email after placing your order, this was highlighted to you before we dispatched. At this point we would have been happy to adjust your order to ensure a delivery on the date requested.
We hope that our open communication will help instil a trust in our online store.
Kind regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great service and range of products
Great service and range of products. Order arrived promptly, thanks.
27 januari 2024
Antwoord van Ardkeen Quality Food Store
Hi Pat,
Thank you for the 5 star review.
That is the experience we aim to achieve.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Love what I got thank you
Well when we were in the coffee the staff couldn’t do enough for you
If in Kilkenny this is the first coffee shop I will go to as the coffee was fabulous and the food
26 januari 2024
Antwoord van Ardkeen Quality Food Store
Hi Jeannette,
Thank you for the 5 star review.
We this review was from an online order you placed with us in January.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Good choice & quick delivery
30 december 2023
Antwoord van Ardkeen Quality Food Store
Hi Leon,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
e gluten…
It means so much to get those gluten free things and at a good price too.
Great service. 👍
30 december 2023
Antwoord van Ardkeen Quality Food Store
Hi Paula,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to offer our customers a growing selection of gluten free and other specialty products. Our team is always listening to our customers and work hard to provide the best offering of Irish specialty on the market.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Speedy delivery
Speedy delivery. Good Communication and customer service. Good selection of products.
29 november 2023
Antwoord van Ardkeen Quality Food Store
Hi Gav,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and 5 star review. Our teams work hard to refine our customer service and delivery processes, we will be sure to pass this on to the rest of the team.
Thank you for the 5 stars, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Your customer service team very helpful…
Your customer service team very helpful
Product Hi8 arrived within a week even with UK customs
28 november 2023
Antwoord van Ardkeen Quality Food Store
Hi John,
Many thanks for your custom and taking the time to leave a review. All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are glad to hear you are pleased with our service and the delivery of your goods. Our team is always working hard to refine our processes and customer service, so happy to pass it along.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Purchases are responded to quickly and…
Purchases are responded to quickly and delivery is excellent.
25 november 2023
Antwoord van Ardkeen Quality Food Store
Hi Robert,
Many thanks for your custom and taking the time to leave a review. We are delighted with the 5 stars review! All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are also glad to hear you are pleased with our service and the delivery of your goods. Our team have worked hard to ensure that items are received in excellent condition.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
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