Arval UK Reviews 

My car has a problem. I have called Arval Chery twice now and after being on hold for 1 hour the line just cuts off. I have also emailed customer service and received no reply. I therefore have an a car which is I cannot use with no way of contacting the lease company. This customer service is unacceptable.

Just want to say, because this is rare these days, that Arval have absolutely great customer service.Over a 4 year lease, with everything i've contacted them about and with everyone i've spoken with, they have gone above and beyond in an efficient friendly, reassuring manner, to resolve any questions or issues i've had !! Welldone !!

I am currently forced to escalate a formal dispute to the Financial Ombudsman Service against Arval regarding my lease car. After the vehicle suffered an officially diagnosed safety-critical, high-voltage battery inverter fault, Arval completely abandoned their regulatory duties as the finance provider and vehicle owner.

Rather than arranging immediate safe recovery or providing alternative mobility, Arval’s customer service stated they “had no power” to overrule their third-party contractors (Nissan and the RAC) and explicitly refused to authorise a flatbed or assist me.

They even went so far as to tell me on the phone that they would refuse to issue a Final Response Letter unless I agreed to close the complaint first—an entirely false and manipulative compliance trap designed to obstruct a consumer's access to the Ombudsman.

Arval has since entered absolute radio silence. They are content to leave a customer out-of-pocket for private flatbed towing and stranded with an unroadworthy, high-voltage asset. A shocking display of corporate negligence and complete lack of treating customers fairly.

I have a Personal Contract Hire agreement with Arval UK for a BYD Sealion 7. The vehicle has been off the road for around three months following a minor accident.

The insurance company has already approved the repair, and the garage is ready to proceed. However, the repair cannot be completed because BYD is unable to supply essential parts, and the delivery date has been repeatedly moved.

During this entire period, I am still being charged the full monthly lease payment for a vehicle I cannot use.

I have raised a formal complaint with Arval UK and requested reasonable support such as a temporary replacement vehicle or a partial rental adjustment. The only mobility support provided is a small insurance courtesy car(from Insurance), which is not equivalent and results in significantly higher running costs for me.

Arval has declined to provide any alternative vehicle or temporary relief, despite the extended duration of the issue being outside my control and driven by parts supply delays.

At this stage I am looking for a fair and practical resolution, such as:

* A temporary replacement vehicle (any EV or equivalent mobility solution), or
* A rental credit for the period the vehicle has been unusable

I am very disappointed that after several months of waiting and repeated changing repair ETAs, there has been no meaningful support offered beyond continuing full billing.

I am posting this in the hope that Arval UK will review the case and engage to find a reasonable resolution.

I had a car scheme through Arval, it went fairly smooth for pick up. I had to hand it back early due to health issues, Arval were amazing, the hardback was really smooth, the operator was a great help and support especially going through a tough time with my health. Hats off to Arval. Thank you

Excellent service from Brandon Nail. Always gave prompt response. Wide range of choices provided. Highly efficient processing.

Shocking customer service, not my first rodeo with Arval via my employer. Tyre repairs not authorised with main dealer but car sent there for servicing. Hire vehicle sent completely impractical, a Vauxhall Corsa is not SUV sized! Inept and rude customer services, I'm expected to do the running around to fix their car at their approved dealership.

If you're reading this and thinking of leasing a vehicle through them, one word, DON'T!

Was having problems and spoke to Jacqui Probets from team Sunbeam Team at Arval who was amazing. She cleared everything up so nicely.

I leased my car through salary sacrifice scheme however my employer no longer has an agreement t with Arval subsequently I am not able to increase my mileage allowance and will have to pay 19.6p per mile over the allocated mileage. I am thus going to be thousands of pounds out of pocket . Beware of this company and hidden charges enabling them to rinse their customers.

AVOID this car finance provider. Raised charges in excess of the quoted damage amount in their end of lease damage matrix. The 'damage' - a insignificant 5mm dent - was charged at £213 claiming that it was 'on the swage line of the vehicle'. The damage was clearly above the swage line and I've had to make a complaint to the ombudsman.

The incompetency is astonishing. We CANNOT get tyres fitted on a car that has tyres on the legal limit and when they finally come - they have the wrong tyres size...
And we have to apparently go through the whole process with ARVAL again.....

Leased the same vehicle with Arval for 7 years via renewals, never any issues. Return of the vehicle however, has been ridiculous. The 'agent' who inspected the vehicle made a series of mistakes and now I have an invoice for hundreds of pounds, which Arval are refusing to discuss properly. Hiding behind customer service standard responses and blanket policies. Currently Awaiting escalation to management.

Extremely poor communication - charged me through payroll for a tyre which is included in my lease, then ghosted me after the initial contact.

Edited: Contact (finally), call backs promised but never delivered, a complaint raised a month ago but still no resolution.

Andrea from Fleet Admin Team was very helpful and addressed my concern immediately! Thank you.

The selection of available new cars is large with almost every brand and type of car able to be chosen. Communication with the Sales Teams has been good. If there is a delivery delay then Arval keep you informed as to the new expected date. You can always call them and speak to a real person. The service option has always been compatible to my needs and new tyres are fitted as soon as the current ones reach 2mm, usually with premium Michelin tyres which do last longer. My choice was not to take the insurance option but this was a personal preference.
My only qualm was when changing from my second new car which had been re-contracted three times. This made sense as the Covid years meant low mileages and it was good to keep a car well liked and known to me. In attempting to change to a hybrid PHEV vehicle two small problems arose. First my email request to get prices for seven PHEVs went unanswered, though admittedly it was in the middle of a long email about other matters. So my efforts went into looking at the Arval second hand car web pages. The perfect car was found as it was the PHEV version of the same excellent Peugeot 3008 that had served me so well for 5.5 years without a hitch or breakdown. Everything about the delivery of this replacement car, the collection of the then current car and even the fitting of the EV charger, all on one day, went smoothly. (Arval used to have an arrangement with BG/Hive as an EV fitter, so although this had ceased my use of Hive was still perfect and a discount was arranged).
The problem was that Arval wished to charge me two months rental for the four months remaining of the contract, plus the expected mileage for those four months that was not going to be driven. This despite the fact that the car goes straight to auction. So Arval gained a car four months younger with less mileage and were therefore able to get a better price at auction, while taking money from me. This did not seem right to me, but my complaint was dismissed as per the contract. My (still) annoyance was that this would have been OK if the relationship with Arval was being cut. But my loyalty was continuing and indeed my monthly payment for the (new to me) secondhand car was increasing. This still rankles with me.
The PHEV is excellent especially as we now have solar panels so 90% of my driving is free. One strange thing was that the car was not serviced before delivery which was expected from the literature from memory but it was given an MOT six months early. This information was not sent to me and caused a small problem when booking the recent service.

Quite a good web site. Nice presentation of the car and fair and clear in terms of the rental.

I recently had a complaint handled by Lynsey at Arval, and the experience was exceptional from start to finish. Lynsey demonstrated the kind of service every company hopes their employees deliver — professional, knowledgeable, and genuinely committed to resolving issues the right way.

She communicated clearly at every stage, took full ownership of the process, and balanced professionalism with real empathy. What could have been a stressful situation became smooth and well‑managed because of her approach.

Lynsey represented Arval with integrity, consistency, and care — qualities that build trust and loyalty. She is a credit to the company, and thanks to her, my confidence in Arval has only strengthened.

Highly recommended.

Straight forward and clear process, with excellent regular communication throughout.

My tyre was a mess. I had all but burst it on a deep and nasty pothole. I couldn't drive my car and contacted Arval to assist at 09:50. By 15:30 the same day, a mobile tyre van had attended my property and replaced the tyre meaning that I could still keep my personal appointments for that evening. Far swifter and smoother than I ever thought possible.

Excellent service, very quick to respond to a puncture preventing me using the vehicle, quickly arranged for the AA to come out and do a repair to allow me to get to Tyre repair centre