Arval UK Reviews 

Noleggio una Mazda ,chiamo Arval per un tagliando che mi fissa un appuntamento a Castellanza gruppo VIS .prendo un giorno libero per l appuntamento e sorpresa non risulta IN OFFICINA ,nessun appuntamento ,faccio presente e vedere la Mail di
conferma di Arval
Dunque siamo nelle mani degli operatori telefonici
Nota grupposGruppovis diCastellanza impossibile da contattare telefonicamente

The entire process has been extremely disappointing and frustrating from start to finish. The car was ordered and a delivery date was provided, but that date passed without any contact, update, or explanation for the delay. At no point did anyone proactively keep me informed, which made the experience feel poorly managed and completely lacking in customer care.
When the car finally arrived, a morning delivery slot had been booked, yet the vehicle did not arrive until 4pm. When it did arrive, it was in an unacceptable condition for a new car. The exterior was dirty, with mud along the side, dust, and grease on the doors. Inside the car, there was also a visible mark where someone had clearly rubbed a shoe against the door. In short, the car requires a proper professional valet before it can be considered acceptable.
I reported these issues to Arval, but three weeks later there is still no resolution. I was told the car would come with mats, but it did not, and there appears to be no clear plan or urgency to resolve the matter. I do not believe it is reasonable that I should have to pay for mats myself or cover the cost of cleaning a vehicle that should have been delivered in the correct condition in the first place.
I have also been told that the dealer is not responding, which raises serious questions about Arval’s relationship with its dealer network and its commitment to resolving customer issues. Based on this experience, I would struggle to recommend Arval and VW to anyone if this is the level of service they can expect. This has been, without doubt, the worst new car experience I have ever had.

2nd time using arval. Overall good. Took delivery of my new vehicle this month. It was delivered dirty and not valeted. Very disappointed. Still await what arval propose todo about it.

Straightforward and relatively quick process from start to finish

I have not had a bad experience in the 5 years that I was a customer

Very professional and prompt service the vehicle is just superb

From the very first phone call with Anthony at the leasing company, the service was excellent. He answered every question, arranged the finance, and even secured a delivery date. My car insurance was paid and everything was ready to go.

Then, the day before delivery, Arval cancelled the order without warning.

Anthony had to start the whole process again with a different finance company, leaving me — the customer — with no transport to get to work and no support from Arval at all.

Everything was arranged through Nationwide. It was so easy.
I've dealt with Arval customer services on more than one occasion for warrantty claims on the vehicle plus arranging servicing and it's been painless.
The actual vehicle is amazing. Not worrying about vehicle tax, servicing , repair , MoT, or tyres is a breath of fresh air.
Considering I do 30k miles a year this is important.

It's a reasonable monthly payment but when you take everything into account it's really quite fair.

So yea, I rate my experience highly.

Id definitely recommend car leasing, and definitely recommend Arval

Thanks

Very good Leasing Company that I’ve known for a number of years . Great service and the best rates !

We got our lease car through Octopus Energy who used Arval as the lease company. For five years we had nothing but an excellent service from Arval. Their staff when calling regarding maintenance such as new tyres and wipers or service and MOT have always been polite, friendly, courteous and helpful. Everything has always been managed promptly and without any issues making the whole experience completely stress free.

So, why the one star revue?

We initially leased the car for 3 years and come year 4 we were so pleased with the car and their service we contacted Arval to extend the lease for another year. To do this you contact them 6 weeks before the end of contract date, they come back with a revised figure and if we are happy we sign up. So for year 4 we did and then again for year 5.

Come this year once again we wanted to extend. Now given that when we first had the car we were told Arval leased their cars for 7 years and that two weeks before the renewal date this year we had the full road tax taken out of our account led us to believe there would be no issue.

6 week before the expiry we contacted them. A week later, nothing. Contacted them again, apologies yes we will get the new quote to you...nothing. The date of the car to be returned if we did not want it was 10 days away so I rang them only to be told they were not extending the contract. When I said we were told by Arval that they were one of the few companies who leased for 7 years and that we had the year's full road tax taken from our bank account I was told 'Oh, we don't lease all our cars for 7 years, it depends on the model' and as for the road tax you will be re-funded. o, why when we extended on year 5 were we not told that would be the last year?

Of course I was not happy and ask them how they can give me only 10 day to find a new car when it took them a month to get the car we had to us when we ordered it. Their excuse was they had told their partner Journey Leasing on 20th April (16 days before the expiry date) they were not extending the lease and it was up to them to tell us. After saying how appalled I was at being treated like this he went away and came back to say as a matter of goodwill his manager said we could have a further 3 months in which to find a new car.

I phoned Journey leasing who asked me who I had initially ordered the car through and I said Octopus Energy. 'Ah' was his response 'that is the problem. Octopus stopped using a third party to lease cars about 2 years ago and now do it themselves. So we are no longer connected to their systems and therefore did not have your details.

Without being rude that was a load of bull. Arval had all our details so why when they were told by Arval the leas would not be extended did Journey leasing not ask Arval for those details if they did not have them?

So, Arval tell us we must give them 6 weeks notice to extend the leas but they can give us only 16 days (which included weekends) to take the car and expect us to find another.

You all know when leasing a car you put down several thousand pounds something which when you know it is coming you save for. We basically had two weeks to do just that. We had budgeted to have the car another two years and had committed to other outgoings on that basis whilst starting to save.

We never defaulted on payments we treated the car as if it were our own and when it was returned the chap collecting it and taking the details of the condition of the car with lots of photos said it was still like new and could find no fault whatsoever.

Five years of excellent service completely left with a very bitter taste in the mouth. Hence there was no way I could even consider Arval as the company we would use for our next leas car or recommend them.

I found the whole experience to be smooth and without concern. Having the support of Samuel made the whole experience a breeze and from this I would recommend Arvel in the future

After been recovered on Tuesday 14th July 2026 from the side of the M6 I was dumped in Kendal (83 miles 3 hours on public transport away from my site) going against their own policy of returning the driver to home base.
Not my first interaction with Arval first time I waited 3 hours after many promises I waited so long in the end for help from a passing mechanic to help get me to the local garage.

I have been with arval for 3 years now,
And it was time to start thinking about a new car and swapping the old one back in.
This was daunting and i was anxious how the process worked,
But the customer support was second to non!
A member of staff called Howie Hanson was great with me, he was kind & polite, very professional and he got any answers sorted ASAP, He was always just a email or phone call away.
He went above and beyond at his end,
Thank you again howie!

With his help we got another car ordered over 4 years, what a great company, i have no plans to ever stop using this company for the fact of reliability and a excellent service and friendly staff,

So thank you Howie and Arval,

Kind regards,

David

Any support required is dealt with quickly and efficiently

I’ve had plenty of car leasing deals over the years, but this was my first with Arval. I can honestly say I’m counting down the days until it’s over.

In my experience, Arval is the Ryanair of car leasing. The monthly payment might look reasonable, but they seem to have a remarkable talent for finding new and creative ways to charge you extra.

If you’re on a budget, I’d give them a wide berth. Those “little” additional charges have a habit of multiplying, and before you know it, you’re paying far more than you expected.

First time leasing a car
Chose a maintenance package and that’s really good too
2 years in and I’m really happy with how it’s going
Let’s hope the final 12 months goes as well 😊

Good communications and feed back throughout

Only issue you have to wait a long time before your call is answered

Cant thank Jacqui Probets and Sunbeam enough, she has been absolutely amazing and so helpful with my order, helping though every step of the way.