Asda Groceries Reviews 

I bought an item for £24, I had a change of mind and returned it with the receipt, they would only refund £20.
Rip offs

I want to give a review about frozen chicken breasts. For some reason they are slimey and unpleasant to handle. I sent a review to Asda but - no response. I like a lot of Asda stuff, orange juice ice lollies. I gave a 5* review for the lollies and a 1* for the chicken. Guess what? The review for the chicken just didn't appear.

Very disappointed,I ordered 4 items, delivery came and there was only 3 items in the bag. Asked the driver,he said I didn't get charged for the item missing. Wtf....not even a notification that item is not available? What kind of service is this? Absolutely disgusting this is. Now I have to wait 24 hours for the receipt to see if I have actually been charged for the missing item, £15 frying pan.

Every time I think I’ll use them as their let downs must have been a one off it goes wrong again. Either the most basic of items are not available ie. Cucumber, bread, yoghurts etc. This happens with 5-10 items per order! My orders are only small to begin with as it’s me and my child so I rarely go above £65/70 a shop which also includes pet food and laundry items so about 2-3 bags of life worth of stuff and yet I’m lucky to get it complete. I turned off subs as items were not even closely matched and I always had to give these back to the driver. For such a large supermarket to not even have standard items available week in week out is pathetic

I have used the app for years (previously website ) and since the recent update it is hopeless. Rewards vouchers have disappeared and also free meals voucher during the holidays. Ringing the helpline is dreadful. The app is hard to navigate and is forever crashing. Hope they’re not trying to make us shop in store as it’s 50 mile round trip to my nearest Asda so I’ll have no option but to change supermarket.

I placed an order online with a £100 gift voucher 2 weeks ago..the order didnt go through but charged my gift card..i have called them several times just for them
To tell me that its goun to be escalated.. all im saying thank god in previlidged,but if this was an elderly on their last £100 theyd be dead waiting without groceries or money to buy food.

Absolutely hopeless website. Unable to book delivery slot. Keeps saying sorry, something went wrong. Cleared cache and history but makes no difference. Will book with morissons instead.

The app is useless. They launched a new app a few weeks ago and I’ve never had so much trouble.

This is the second time I am unable to amend my order despite having an email saying I can amend my order until 6am on the day it is due. It sometimes checks out, sometimes not. At the moment it says I have £3.25 in my basket but when I go and look it says my basket is empty. It cannot search for things I know Asda sells so many of my regulars don’t exist on the app yet I know they sell them in store.

Telephoning is all but useless, “computer says no” scenario. The call centre is not based in the UK and when you ask to be put through to someone in the UK they refuse or cut you off.

And this silly man on the phone keeps telling you that the best way to get help is online, yeah right.

I think for Asda it should have been don’t fix something that isn’t broken.

Received my £100 online grocery order. After the driver had left I realised I didn't get any of my frozen food worth £23.30. Filled in the refund part of my order and revived an email saying refund denied! Not impressed Asda. Tried to call and waited over 5 minutes each time without anyone answering.

I sent my delivery back with the driver I asked how will I know if the driver has returned the items the driver said he will return to store, nothing given to me as evidence just the drivers word.

I went to my email requested a refund and was sent the email below.

This is disturbing and unacceptable.

I do I escalate this.

Order Number: 70000012527739
Delivery Date: Saturday, 27 September 2025

Refund Rejected

Hello Mr Susan,

Sorry, but we have not been able to approve your refund request this time.

Refund Details

Product Qty
CREMANT BOURGOGNE WHITE 75CL 5

When handling refund requests, we look at things like:
your previous orders
your previous refund requests
what items you are asking for a refund for
Based on these factors, we have decided not to approve this refund request.

To return an item you do not want from any further orders, please hand it back when you get your order. We will not charge you for items you hand back to the delivery driver or colleague at the Click & Collect Point.

Our call centre colleagues cannot approve your refund request for you if you call us. But, if you are not happy with this decision, you can still contact us to discuss it further.

Thanks,
Asda

What is going on with online shopping? No regulars in stock, no favourites, no choice of products when searching only a couple are coming up!! Its like trying to do a shop at a local corner shop. Ive shopped at your store for over 15 years and i am going to shop elsewhere. Absolutely ridiculous!!

On the delivery side of things, my local store is top notch. The website however... Flat out refuses to accept valid payment details and has a habit of telling you the voucher code (you never entered in the first place) is invalid. Be prepared to keep attempting to pay for the duration of your 2 hour window, or for the sake of your sanity, just use another supermarket.

Things missing things doubled up charges doubled no explanation. Pickers useless when getting subs.

The changes on website are terrible. A technical error has stopped customers being able to do amendments to their order so you only get what you ordered first time, no add ons. Now their refund section is not working correctly. I won’t be placing another online order as I have wasted loads of time trying to sort it. Had to put order on twice as they lost first order but then it showed again so I got charged for two orders despite cancelling one. Customer Service is hopeless and unhelpful. The one star is for the driver and the picker as they were fine. Poor show Asda!

Who designed there app mr magoo.absolutley garbage. glitches slow loading u go into ur previous orders and can't even add anything from there to ur new order. And for deliveries they give u crap can't even buy fresh fruit mouldy.left them b4 coz of it and bought 2 pizzas £10 ..delivery was at night and it was used by that night refusing to pay me back for it so left cane back about year later 1st order 2 bistro fish use by that night on phone to them and gave them pelters qabout it got my money back.told them if it happens again b contacting food standards...so if ur blind or poorly sighted a feel for u coz u don't know what ur eating told them that 2.on there last waning they just don't give a fek just ur money there after they don't care what u eat..THERE A DISGRACE

Seriously!!! YOU need to sort out your new designed app. It takes forever to load up, my regulars and favourites keep disappearing. You search for a product and nothing comes up, even tho they are sold in your store. Sort it out otherwise you will lose customers.

I purchased an annual delivery pass in February 2024 but since they have changed their app I am finding them terrible. They have constant substitutions and not available items, you don't get notified when the driver is on the way and you can't track them, the search function doesn't work and it constantly crashes especially at the payment screen.
I called customer services to find out what my options are to cancel and they said I have no options so I am stuck with them. I have just used another supermarket today instead and they were miles better.
Avoid Asda deliveries at all costs. Terrible.

Used to shop at Asda all the time but don't anymore as their app is so terrible. I've resorted to shopping at a different retailer due to the app being so glitchy, not working & having continuous issues.

I ordered online shopping originally on 08.08.25 but altered it on 10.08.25. However on the collection day of 11.08.25, Asda did not have all the items and so told me the new order will cost less. However, they charged me the original amended order. This has been nearly a month of stressful calling/contacting them but still refusing to refund the difference. I have now raised this with my credit card provider who would kindly pursue it for me.

Last week, I left a review here because I ordered 13 items for Click/Collect, and half the items were not available.
This week, I ordered 12 items, and 10 items were not available.
Please don't expect me to drive a 20 mile round trip to pick up 2 items!!!!
Why is your stock control so useless!!!!
As with last week, I'll have to go out again somewhere else for the missing items.
What a waste of time!!!