Asda Groceries Reviews 

Wish I could give 0 stars. Purchased a delivery pass at the beginning of march and it’s as if now that I’m locked in they think they can be as useless as possible. I ordered yesterday for a 10.30am -11.30 am slot today. I received an email receipt this morning stating there were 5 substitutes and 5 items that were completely unavailable. Then my doorbell rang at 8.30am and it’s Asda… two hours early. I was annoyed but I was in the house, so it wasn’t the worst. However he handed me two crates then said that’s it and he was away. I thought it didn’t seem like much for around £140. Then after he left I realised more and more things that were missing so I started writing a list. Half of my order is missing and I can’t request refunds on the app yet because it states it’s not been delivered yet. I rang customer service who can’t do anything for me. I asked to cancel my delivery pass as I won’t be ordering from Asda again. She said I’m past the 14 days cool off period so she’ll have to pass it to someone else to see if it can be approved. Awful service I truly wouldn’t recommend to anyone

Appalling service from delivery driver. Food rotten and out of date. Never again.

Did click & collect through the app - hit the 'here' button, no one shows, 50 mins later i finally get my goods... get home... halfs missing (not out of stock just not there) i ring asda rochdale no one cares or bothers and told ring hq and i need to wait days for any sort of explanation of hq or replacement/refund - this is my weekly shop... ive a family to feed... this has put me in a bad situation.
1/10 for service and help. Will try another supermarket next time hopefully theyl deliver a better experience and not leave a family out of pocket and food.

Multiple times now Asda haven’t delivered my groceries, there is no communication either unless you call up customer services, all they ever say is sorry, that’s not god enough, no compensation is ever issued, I had to go out & do a food shop last night because they couldn’t be bothered to contact me, then you have to wait up to 5 working days for a refund, I will never shop with Asda again now.

over 5+ years on line grocery service is almost fantastic, BUT today the appalling customer service from halfway around the world is atrocious. WHY ASDA PAY FOR AN OUTSOURCED CUSTOMER SERVICE THAT MAKES THEM LOOK STUPID IS BEYOND ME.

and dont tell me to make contact 'cos thats what ive been trying to do all afternoon, instead contact me with a proper reply

heres a few more adjectives asda customer service have managed to achieve in one afternoon....
shocking
horrific
horrifying
horrible
terrible
awful
dreadful
ghastly
hideous
horrendous
frightful
atrocious
abominable
abhorrent
outrageous
hateful
loathsome
odious
gruesome
grisly
monstrous
nightmarish
heinous
harrowing
dire
shameful
unspeakable
unforgivable
unpardonable
abject
disgusting
revolting
repellent
repulsive
repugnant
sickening
nauseating
egregious
very bad
dreadful
very bad
awful
terrible
frightful
atrocious
disgraceful
deplorable
shameful
hopeless
lamentable
laughable
substandard
poor
inadequate
inferior
unsatisfactory
rotten
woeful
crummy
pathetic
pitiful
useless
lousy
godawful
shocking
abysmal
dire
the pits
duff
chronic
pants
poxy
hellacious

I am very disappointed about how small your ham is. It’s the size of my sisters bicep and they are tiny I’m not happy

Delivery not received, recorded as delivered but the Cribbs thieves, then told only the payment team will refund you once they have checked ?? You have 3-5 days to refund me and then you can talk to my lawyers as this is theft plain and simple

Missing items. Delivery driver rude, customer service couldn't understand what she was saying? Each person said sorry for another person. I've had money taken out my account and not received the items. Spoke to a so called manager, told would call back, not happened 😡

Half the order was substitutions or missing. Total waste of time. Why offer items you don't have?!

Groceries arrived on time , all in good condition , drivers are all pleasant , and help me in with my shopping , great service

I visited Asda in Tilbury to pick up a couple of bottles of wine on offer. Due to work commitments, I couldn’t go earlier in the day and arrived later than planned. When I went to pay, a staff member approached, didn’t even look me in the face, and immediately said, “No, you’re not old enough,” before pulling the alcohol out of my bag. She barely acknowledged me, let alone took a proper look, which was frustrating because had she actually looked, she would have realized I am definitely not 18 years younger than my actual age.

I’m 43, and while some might find being mistaken for under 25 flattering, in this case, it was just insulting. I then had to drive all the way home to get my ID, only to return and have the cashier struggle to work out my birth year. I understand that staff have procedures to follow—I’ve worked in bars myself—but there’s a difference between being cautious and being unreasonable.

This whole situation could have been avoided with a little common sense and basic courtesy. I hope Asda ensures staff take a more thoughtful approach in the future.

This review is based on my experience with home delivery services. Having been a previous employee of Asda and being on the home delivery team, it became apparent very quickly that customers were not happy with the substitute part of deliveries, even though the choice to receive them is entirely your choice.
Being a customer I can say the drivers are very helpful and explain to you if anything is missing or substituted, on occasion however what is substituted is entirely a different product type which is annoying, delays and at times non delivery unfortunately made me choose a different supplier, people haven't got endless supplies of money to wait for the money to go back into their accounts before they can eat!
Orders are now delivered in baskets loose, you have to bag them yourself on the doorstep in all types of weather, shame it uses to be a first class service.

Online order delivered this evening at 20.40 hrs. Three missing items, but charged for these. Immediately contacted Customer Services who informed me that I have to wait until 23.00 hrs before completing online missing items online form for refund.

Due to poor home delivery service left Asda in 2019 for another supermarket only returning today. BIG MISTAKE! NO IMPROVEMENT! BIG DISAPPOINTMENT!

Please contact me Asda. I very much look forward to hearing from you. You have my contact details.

All the large supermarket chains are all terrible when it comes to home delivery.
ASDA are not the worst but they are still rubbish. They can NEVER deliver what you order. They insist on substituting things with totally inappropriate. They off load fresh foods with a use by date the same as the date of delivery. For the prices they charge, they should be able to deliver a much better service. Save your money and shop else where.

Trying to pay for my groceries order and to have the order confirmed was almost impossible.
It turns out that their site is very badly designed. They do not prompt you to provide the 3-digit security code from your card, and WORST OF ALL their biggest mistake is to fail to alert that customers paying with an Amex card must use the FOUR-DIGIT code on the front of their card. What a stupid error in their site design - could most likely drive away huge numbers of their customers. An appropriate apology would be appreciated by this very frustrated and angry customer, who managed somehow to work it out for himself having had no beneficial help from several direct calls made to Asda’s help people.

I bought the valentines meal , what a bargain, delicious and more than enough

Popped into petrol station to buy some porridge- the assistant said it won’t scan and another went to check the price- ‘oh just well it for £2.65 like the Scott’s porridge. That’s not the right price I said. Well you can either buy it for that or don’t buy it! - I looked up the price on your website and I paid £1.98!!! Stop guessing- or give it for free rather than extortion and mis selling!

Terrible service

I’m switching back to Morrisons, despite having a Blue Light Card! On January 23rd I shopped at Asda. Which will as it turns out be for the very last time. Many will be aware of an offer on for 3 x 24 cans of Zero coke for £24. The day after I was checking my receipt and noticed I had been charged £33. I of course went to Customer Services at Asda. I explained the situation. Then I was informed that the price was correct! Although there was a £9 DIFFERENCE! The reason being I had picked up 3 of the BOXES with 2 layers in each box rather than a flat pack of EXACTLY the same product. For this privilege was charged an extra £9! Customer Services said I was not the first customer to of done this! To me Asda this is extremely MISLEADING, DISHONEST and a deliberate attempt in order to get an honest customer to buy the more expensive exactly the same product!

I would not recommend buying Asda gift cards. I recently purchased one in the Bangor branch for a gift and when the recipient went to use it, it had not been activated by the member of staff at the time. I had to fork out another £100 to the recipient so they had the money to replace it right away. Luckily I had kept my receipt which very clearly indicated that although Asda had taken the money which was verified by my bank the message on the receipt clearly stated the transaction had not actually completed onto a gift card. I spent nearly 2 hours trying to sort this out in person with what seemed like deliberately unhelpful managers despite a member of staff advising them they had seen this multiple times and confirmed the message on the receipt clearly indicated the money was never put on a gift card. Upon further investigation I discovered this is in fact a common occurrence. The managers were unwilling to help refund their error. This was very distressing and so I then went to another local Asda and the manager there immediately recognised what had happened and sorted the refund without any of the horrendous issues the Bangor branch subjected me to unnecessarily. That being said, as this is a common fault with Asda gifts cards- my advice is to steer clear and use cash or go somewhere else like I will be now.