Ashley Ann Reviews 

I was having problem replacing an integrated fridge which was fitted by Ashley Ann over 20+ years ago (not bad for the lifetime use). On visiting the Perth they were able to arrange a new fridge and fitter to replace the old fridge within the week. I an am very pleased with service from staff and the fitter. Many thanks for your help.

I previously used Ashley Ann for a new kitchen so had no hesitation in choosing them to design and install a new bathroom in my house. They have now completed this to the same exceptional standard as my kitchen. All on schedule and expertly fitted.

Loved my kitchen of 44 years so I found it a very difficult task to replace it! Tried the usual big names with no joy. Then found an appealing design on the Ashley Ann website. After a couple of visits to their Glasgow showroom and a chat with Gavin we had found a contender in Ashley Ann. Gavin described what they did as a company, listened to our needs and after a few meetings (a couple of times extending beyond opening hours) a plan was made. Gavin came to the house to see the working space, gave us time to make up our mind, then returned with the fitter, Ian. We now have a new kitchen, beautifully fitted. Ian and his team were brilliant. They sought out problems and remedied them, with each trade working at a top level. We also have to mention Robert, who kept us smiling while the work was ongoing without losing focus on the task.
From Gavin's planning to Ian and his team's professionalism and friendly manner we could not have asked for better. Everyone contributed to make a dreaded experience wonderful. Thank you.

Our experience with Ashley Ann at Fenton Barns in East Lothian was exceptional. Our designer Heidi Denholm quickly understood our requirements and made some fabulous recommendations to make our kitchen beautiful and very efficient! During the installation she attended to every detail and kept us well informed. We live in the US, so her professionalism, enthusiasm and on site monitoring was very much appreciated. We would highly recommend Ashley Ann for their quality products and exceptional service in East Lothian.

Very pleased with kitchen installed by Ashley Ann (Aberdeen) towards the end of last year.
To date, cannot say anything detrimental regarding the build quality throughout the kitchen.
From help with design to installation, everyone involved provided excellent input. For example, during the fitting of the kitchen we were always consulted when there were various options for the placement of any water, lighting and electrical outputs.
We were slightly let down by the supplier of the solid work surfaces. With less than 24 hours to go before the fitting, we were informed that placement of any draining grooves around the sink ran the risk of the worktop fracturing. If we had included the draining grooves, any premature fracture would be our responsibility. In addition, the component worktops, which were installed in several pieces, were also supplied with different surface finishes. Some polished to a high sheen, others slightly duller with a honed finished. This wasn't initially identified by the fitters, but became apparent later and was very noticeable where these different finished butted against each other.
The mismatch in the various surfaces was resolved by having the surfaces refinished on site. Another option was to have had the worktops completely replaced, however, the upheaval this might involve wasn't appealing.
I would advise anyone considering a solid surface to be thorough in their research of these materials as we were mistaken in thinking that an apparently very durable material would be resistant to any staining from food stuffs or water. Protective covering (for example chopping boards) and the immediate removal of any spills is essential during food preparation.
Despite the issue with the worktops, partly as a result of our lack of homework in researching the materials, we would recommend Ashely Ann as a provider and installer of a kitchen. The quality and professionalism of the consultation, planning and installation felt very high.

Ashley Ann were the only kitchen company who offered us 3 initial design meetings before asking for any financial commitment. This was key to us going forward with them. They also helped us hugely in facilitating storage and delivery of our units after some delays on our extension which had to be built before the kitchen install. Any subsequent issues which arose during the install, which wasn’t being done by Ashley Ann installers, received prompt attention and focus from Ella & Beth in the Edinburgh showroom. At all times during the design and install stages they were both very approachable, attentive and focused on giving us good customer service. A pleasure to deal with.

Beautiful design, kitchen looks absolutely stunning. Top quality

Kitchen looks great, good use of the space, and very responsive to queries throughout the design and fitting process. Quality is excellent.

We were looking for a company to help design and install our home office. A few years ago we had signed on with another company but when it came to it that fell through so we ended up turning to Ashley Ann. When it came round to doing the work we worked with Jill in the Glasgow office, who could not have been friendlier. She was incredibly knowledgeable and spent a full afternoon going through all of the options and samples. What we ended up putting together looked fabulous and we couldnt wait until the installation. The installer was amazing and completed the work in 3 days - matching exactly what we had created in store. The work was completed to an incredibly high standard and we absolutely love it!

The person I dealt with in the showroom was exceptional, and made everything happen so efficiently. Thankyou Ashley Ann

5 star
This is my 3rd kitchen and 1st bathroom with Ashley Ann and I’m delighted the service has been second to none and Tammy looked after us exceptional well

Everything went smoothly, correct and on time. Communication was very good, always been kept in the loop and all work done to the high standard expected from Ashley Ann. All workmen were very polite, protected our new wood floor and left our kitchen clean after completion. I would highly recommend and well worth the extra money.

We have completed two new builds featuring Ashley Ann kitchens. While our first experience was fantastic, the level of customer service has significantly declined. Despite spending a substantial amount on additions for both properties—both pre- and post-sale—we were told that damage caused by a technician during a repair was within 'tolerance' by the Stirling branch.

After my concerns were dismissed, I was advised to contact Head Office. I filed a formal complaint on November 18th and received confirmation stating I would hear back within eight weeks. That deadline has passed, and I have had no response. The issues remain outstanding; Ashley Ann seriously needs to re-evaluate how they treat their returning customers."

Have used them before with no issues, but have gone downhill rapidly in Inverness,Terrible install, and not working correctly, fitters left a mess everywhere!
Contact local office who kept dodging calls and not calling back, put in an official complaint, and three weeks later still haven’t had any issues rectified.
Terrible customer service, and as you have to pay upfront left feeling deserted and having to get another fitter in at extra cost to fix their fxxxups.
Would not recommend at all.

Lorna, Bethany and Gemma at the Aberdeen showroom made the entire process straightforward and enjoyable. They were welcoming, patient, and genuinely keen to help, offering clear guidance and thoughtful suggestions without any pressure. Highly recommended.

We moved into our brand new house several years ago fitted wardrobe's, kitchen, etc by Ashley Ann. Recently we had cause to replace some handles and brackets. Contacted Ashley Ann, response was fantastic first class, couldn't be more helpful.

I would recommend Ashley Ann.
I have recently had my lounge floor laid and some bespoke furniture for my alcoves .

I was supported through the whole process from start to finish to make my ideas come alive .

I was kept up to date with fitting .

I am so delighted with the end result . The quality finish and how they enhance the room and space .

Thank you

From the minute we walked into Ashley Ann, we were confident that we had found the right people to place our kitchen dream with.
Alison was full of great ideas, open and honest about my requests, some a little off base.
The designs were on point and the quote extremely competitive.
Regular updates on order progress and fitting dates made it a easy to schedule.
Shaun fitting was exceptional.
The kitchen is pure quality, the hardest part was choosing which one.
I would 100% recommend Ashley Ann. Please go and see Alison you will not be disappointed.

We couldn’t fault this company and their staff. They went above and beyond to make the whole process convenient for our personal scenario and none of the process felt like a sale at all. We really felt like Kirsty was working with us to create our kitchen and to get a price that was in budget too.

I knew Kirsty from my own personal kitchen design past so I knew her attention to detail and professionalism and I trusted that immediately and at every turn she proved this too.

The company made the process easy and fun and we are delighted with our new kitchen.

Excellent service from start to finish! We couldn’t fault the advice given by Allyson - from choosing the layout, to the style and the options. Her attention to detail was amazing and we always felt that she had our best interests at heart. We are super happy with our new kitchen and would highly recommend the team at Leek if you are looking for a quality kitchen that isn’t going to break the bank.