Excellent service from point of order to delivery and also aftercare. The Rose we ordered was in perfect condition despite the heatwave,as instructed it was watered on delivery. We didn't expect any... Toon meer
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Hyacinthe, was really very helpful in finding me exactly what i wanted. I've just received said plants and I'm over the moon. Great care was taken preparing plants for postage and I very much appreci... Toon meer
😕Shameful❗️Hopeless❗️ Take the money. No communication as to delivery date/time. Never answer the phone. No complete order or offer of plant substitutes etc etc etc. Think we’ll pass on orderin... Toon meer
We ordered 12 175cm tall purple beech hedging plants as barefoot very late in the season (late May). We soaked them in tepid water for 2 hours when they arrived and got them straight in the ground wit... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners
Contactgegevens
Grove Cross Barn, BA7 7NJ, Castle Cary, Verenigd Koninkrijk
- 01963 359444
- support@ashridgetrees.co.uk
- ashridgetrees.co.uk
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Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Trustworthy company
Ashridge supplied excellent plants. When one was unsatisfactory they sent a replacement without question.and it is growing well. They also provide useful monthly advice and tips on their website
Their communication is very good and I would have no hesitation in ordering from Ashridge in future.
Outside of guarantee?
Although technically by the time I realised my copper beech tree had died and it was outside the guarantee period Ashridge Nursery agreed to replace it because I had no way of knowing it was dead until it failed to show signs of life in the spring of 2023.
The replacement tree is growing well and full of life.
Poor stock, care in transport and communication
Three years on and we have watched the majority of the trees and shrubs bought from Ashridge die despite our caring for them and giving them all a good start. We put a couple of hundred hornbeam from another nursery and these have all done well. We chose native trees suited to our location in Lincolnshire.
We had unresponsive communication from this outfit and had to chase our order. When they eventually arrived as bare root stock, we could see evidence of fungal attack on the roots already. Nevertheless as we had bought several hundred pounds worth of stock and time was of the essence in terms of autum planting, we trusted in the reviews, reputation and longevity of the firm. We would never buy from Ashridge again and have since used a local firm where we can view the stock. If you are buying a few roses, I'm sure they are OK but don't plan a major landscaping project without visiting the nursery.
Please note after having had to chase up our order several times, we wouldn't put any faith in follow up promises subsequent to this review. Hopeless lack of customer service.

Antwoord van Ashridge Nurseries
Fragrant roses
I bought some bare root roses. They were described as fragrant. I am absolutely delighted with them. They are a peach colour and smell divine. They are really flourishing.
Super quality plants
Super quality plants. The bare root hedge trees all had strong roots and all took quickly. I also bought bare root roses which were also big and strong. Customer service has been extremely helpful too!
Excellent Company to deal with
Excellent Company to deal with. Communication 5 star. Bought two bare-roots roses last year, arrived late autumn with well grown root systems. Have produced exception bushes and beautiful large blooms in this year, their first season.
What a wonderful rose! Thank you.
We ordered a Little Sunset rose as a gift for our daughter. She had seen ours and really wanted one. We couldn’t find one anywhere but finally found that Ashridge Nurseries had it. We ordered it in the 18th June and it arrived on the 21st. It was incredibly well packaged and is the most gorgeous, healthy rose with loads of blooms to come. Absolutely delighted with the service 😊
Outstanding Customer Service
So refreshing to deal with a company that really cares. Their customer service is second to none and I would not hesitate to use them again, safe in the knowledge that the customer really matters to them. Outstanding!
Absolutely amazing service from start…
Absolutely amazing service from start to finish, customer services were great, bay trees are of superb quality.
Thank you, will definitely be purchasing off you in future.
They did what they said they would do…
They did what they said they would do and with very fast delivery. Their web site was intuative to use. The plants are magnificent.
The plant I received was first class
I have just received my first order from Ashridge Nurseries. I received a wonderful specimen of Lavandula angustifolia 'Rosea/Jean Davis'; it is absolutely lovely. It is a decent size and is currently in bud. I cannot wait to see it in full bloom. I am really impressed with Ashridge. ⭐⭐⭐⭐⭐
They were wonderful at customer service.
They were wonderful about helping me with my order. When I ordered my plants, they kept me informed. Their customer service was great, I had a few days when I was away and they worked out my delivery so I'd be hope. My plants arrived in great shape.
Excellent quality of plants
Excellent quality of plants, good communications and great service.
Apple Surprize
Very professional, friendly service and the tree we received as a gift was fantastic
2 Sets of raspberry canes - all died.
Bought raspberry canes a few years back. They all looked very wet when they arrived but planted in prepared soil with 10 others bought from a local garden centre. The local garden centre ones grew into healthy plants which produced really good fruit. Unfortunately the Ashbridge ones (left the labels on them) all did nothing. Ashbridge asked me for photo's of the plants and soil after batch 1 and replaced them under the guarantee scheme (except for postage). I put the new ones in but this week went out to check on them. All the local garden centre plants have lots of new growth and are flourishing. The newer Ashbridge ones are all dead (the roots were non existent). Great customer service in replacing plants initially but unfortunately both sets of raspberry plants were very poor.

Antwoord van Ashridge Nurseries
Outstanding service
Outstanding service, I asked them to delay my order for personal reasons, this was not a problem. My plants arrived in excellent condition. They are all good examples, as described on tthe Ashridge web site
BEWARE charges are not transparent
BEWARE! Charges are not transparent! I authorised payment for 3 items that included one delivery charge. They later told me they were splitting the packages and so would be charging me twice for delivery. Had they told me there would be two delivery charges from the outset i would never have ordered. They try to explain this after the event by saying its in their terms and conditions and they take a higher payment than they invoice you for. AVOID THIS COMPANY!
Excellent Customer Service
When there was a problem with my order, the customer service I received was second to none without any drama. I would definitely use Ashridge again.
First time I've ordered from Ashridge…
First time I've ordered from Ashridge and must say the trees came quickly and very well packed. They were healthy and huge trees! Glad someone else planted them for me.
Very good quality and service
I orederd bare root beech. The plants were excellent quality, roots moist, plenty of fibrous roots, and all planted now. I’ll make sure to keep well watered in this current dry weather. The communications and advice were helpful; a nice touch was a follow up email to make sure all was well. I've ordered from Ashridge before and they are dependable.
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