Ashridge Nurseries Reviews 

307
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service from point of order to delivery and also aftercare. The Rose we ordered was in perfect condition despite the heatwave,as instructed it was watered on delivery. We didn't expect any... Toon meer

Beoordeeld met 5 van de 5 sterren

Hyacinthe, was really very helpful in finding me exactly what i wanted. I've just received said plants and I'm over the moon. Great care was taken preparing plants for postage and I very much appreci... Toon meer

Beoordeeld met 1 van de 5 sterren

😕Shameful❗️Hopeless❗️ Take the money. No communication as to delivery date/time. Never answer the phone. No complete order or offer of plant substitutes etc etc etc. Think we’ll pass on orderin... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered 12 175cm tall purple beech hedging plants as barefoot very late in the season (late May). We soaked them in tepid water for 2 hours when they arrived and got them straight in the ground wit... Toon meer

Bedrijfsgegevens

  1. Tuincentrum

Geschreven door het bedrijf

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

307 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,8

Alle reviews

(307)

52 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Customer Service Second To None

Ashridge Trees always process and deliver my order promptly and accurately. If there's ever a problem of availability, they provide an explanation and make whatever arrangements are necessary to keep their customers satisfied. The professional gardener who helps me maintain my suburban garden is equally happy with their service.

12 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

2021raspberry canes

I bought 30 raspberry canes in 2021. Planted immediately as per instructions. I wrote to company in 2022 to say that nothing was fruiting. I was told I should wait another year. In 2023 all 10 of the canes of Tulameen had died and we had few fruits on other 20 canes and those were small. I kept going but this year the canes look sad, half are dying and we have had few fruits. From 30 canes this is not what is expected. My previous canes for over 20 years produced wonderful fruit but at the end were not as productive so following advice I replaced them, wish I hadn't as they were still producing more fruit than my present canes. Three wasted years. All will dug up and new canes from another company bought. By the way the new canes were planted in adjacent plot as followed instructions not to plant where previous raspberries had been.

13 juli 2024
Review zonder uitnodiging
Logo Ashridge Nurseries

Antwoord van Ashridge Nurseries

Thank you for review. We can see that the last correspondence from you was in March 2022, expressing your concerns. At that time we advised to wait until May 2022, and kindly come back to us with photographs if you were still concerned. We are unable to find any further correspondence from you.

Best wishes,
Ashridge Nurseries

Beoordeeld met 5 van de 5 sterren

Five stars every time for Ashridge Nurseries

I have had nothing but great service from this company. Every plant I've bought from them has arrived well-packed and in excellent condition and is now thriving. I particularly appreciate the fact they don't take your money until the order is being prepared for dispatch, unlike some online companies who take your money straightaway, then keep you waiting for weeks. Now waiting in anticipation for my latest purchase, a honeysuckle, to arrive this afternoon.

7 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

All round good service - the plant I ordered arrived in excellent condition and in good time. I was particularly impressed that the order form allowed me to state any dates when I didn't want the plant delivered, and I then got a personalised email which gave me the option to choose my delivery window. The plant then arrived just as promised and on time!

21 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ace plants

Ace plants. I got fed up with ordering from Sarah Raven and receiving dead or dying plants and having my orders cancelled at the last minute so I was left with empty beds this year I used Ashridge for hedging, cosmos and some other plants. All have been of exceptional quality, well packed, arrived at the right time for planting. I’m impressed and will use them again. They are also considerably cheaper than Sarah Raven.

18 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Buddlejas both arrived in a strong…

The Buddlejas both arrived in a strong box, with healthy plants to greet Mum and I on opening.
I bought them for my parents Care Home and i know that the Residents will all enjoy the wildlife surrounding the pink and darker spires.
I liked the emails too that informed me of each step from purchase to arrival.
I will defo be using this firm again. Thanks.

30 april 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good delivery and good trees but with slight damage

Bought a number of native tree whips, most good quality which i cant complain for the price, delivery was excellent with the ability to track the van, but my problem was that an oak sapling had a completely dead top (the bottom of the tree was still alive so not a massive problem) some hawthorns had dead branches on them and a spruce had snapped branches. Overall these didn’t detract much from my overall experience as the rest of my trees were fine, and they all had healthy roots and all have buds which have leafed out now

9 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cottage Garden Sweet Peas

I received some sweet pea plugs from Ashridge Nurseries via Roya Mail. The quality of the plugs was excellent - very healthy and strong growth. Clear, helpful guidance on how & when to plant the plugs. The packaging was also very good. I was also impressed with their Environmental Policy and pleased to read that most of their plants are UK grown. Massive thumbs up for Ashridge Nurseries! I will certainly use them again.

18 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wished I had read the reviews

I wished I had read the reviews. My last order wasn't packed properly - Roses just chucked into an open bin liner. Still hoping the raspberries will be ok.

5 april 2024
Review zonder uitnodiging
Logo Ashridge Nurseries

Antwoord van Ashridge Nurseries

Thank you for your review. You are quite correct, and as we've advised in our previous correspondence, the packaging of your roses did not meet our standards, for which we apologise. Your raspberry canes were included on a previous order and should you have any queries regarding them please contact support@ashridgetrees.co.uk. A member of our customer service team will be able to help with your query.

Beoordeeld met 4 van de 5 sterren

Opened the box and found only 1 plant…

Opened the box and found only 1 plant after I'd ordered 2. Just within measurements of 30-40cm but at least it looked a decent plant. Went to plant it and realised it was actually 2 plants but after splitting them the 2nd plant which I thought was a side shoot of the 1st plant I'd received was so much smaller and spindly. Probably should have gone to a garden centre and bought 2 decent plants?

UPDATE. Ashridge have contacted me and apologised and refunded me for both plants knowing one plant was ok. Updated to 4* (should have been right first time)
THANKS very much, rog

2 maart 2024
Review zonder uitnodiging
Logo Ashridge Nurseries

Antwoord van Ashridge Nurseries

Thank you for your review. As it is anonymous, with no order reference, it is not really possible to deal with any of the issues you raise. Please could we ask that you email us at support@ashridgetrees.co.uk with some photographs, mentioning Trust Pilot and your order number as a reference, so that we can have the opportunity to deal with any issues that you may have.

Ashridge Nurseries

Beoordeeld met 5 van de 5 sterren

High quality trees at a great price

The trees I purchased from Ashridge were of exceptionally good quality and at such a good price. They were very safely packed and arrived in pristine condition. I would highly recommend this company and their products.

23 februari 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

In all fairness....

I too ordered a number of bare rootstock trees last year for delivery this month. The website was professional, the communication good. But, the reviews scared me.

When the rootstocks arrived they were good and strong but one of the additionally purchased items had been missed and we'd been sent something else instead. I made contact via their website and within 60 minutes I had a written apology and a promise that the correct item would be sent out that day. It arrived the next day, a Saturday, by Royal Mail Special delivery.

I would definitely buy from Ashridge again.

2 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helpful and high-calibre

I have bought a number of trees and saplings for a hedge from Ashridge over the last few years. I have always found them swift and reliable. Their website is full of very useful information. If you have a query an email or phone, they get back to you with really helpful answers specific to your case. It is just great to deal with the genuinely helpful and high calibre firm.

1 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Happy customer

Ashridge are a great company to deal with. Just had my barerooted plants delivered and very happy with them, all a good size with healthy roots. Their customer service is very quick and helpful.

6 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The second part of my order

The second part of my order, that is lavender plants, which you showed in stock, has not arrived. If they are not in stock you should contact me and I will go elsewhere. None of the contact or help links work on your website, it is impossible to contact you

29 oktober 2023
Review zonder uitnodiging
Logo Ashridge Nurseries

Antwoord van Ashridge Nurseries

We are very sorry to hear about the issues around the delivery of your Lavender plants. Both our email address and phone number can be found on our web site. We would very much like to help resolve any concerns you may still have regarding your order and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Trust Pilot in the subject line.

We do make it clear on our website that Hidcote Lavender is available to order, but despatch will not be until April 2024.

We emailed you on 23rd October advising that your lavender plants would be despatched in April 2024, this email may have gone into your JUNK/SPAM folders.



You are a valued customer and please contact us at support@ashridgetrees.co.uk if you require any further assistance where we look forward to helping you.


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