Terrible company. Badly made, cheap jewellery. My earring broken on the first day. Necklace catch is broken. Tried to email to complain - no response. Sham company trading off instagram
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’m so happy with my first order! I saw Atlas of Dreams on FB and did a tiny research before ordering. Everything has arrived so quickly and is absolutely gorgeous! The items are divine and the packag... Toon meer
First of all, the jewelleries are absolutely gorgeous. The packaging is very thoughtful and beautiful. And the support team is incredible. So, 5 stars all the way. I can only recommend (I alrea... Toon meer
The jewellery is such good quality and so reasonably priced. There was a small problem with one item but within 2 hours of my email it was sorted and a replacement on its way. Customer service wa... Toon meer
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Over the moon….
My first order went missing… Royal Mail lost it.
Andrea the owner contacted me straight away when I raised it.
I was very impressed.
My order arrived to day and it is amazing… I am over the moon with it and have already reordered some items.
Well made, quirky and beautiful jewellery.
Beautiful earrings
Beautiful earrings, really unique and elegant. Great customer service too. I had lost an earring and the team were so helpful, it was much appreciated.
Beautiful jewellery
I snapped up some of their beautiful items which were in the sale. I also couldn’t believe it when I got some freebies too (all gorgeous). The ordering was so easy, postage was seamless and the packaging beautiful. It felt like getting a box of treasures. I’ll definitely be coming back for family and friends with the odd one for me here and there. So glad I came across them and I can’t wait to visit the shop in Chester.
Beautiful earrings with fast delivery…
Beautiful earrings with fast delivery and beautifully packaged 💕
When I reached out what a super quick and customer friendly experience and response I had which is fabulous x will definitely be buying more earrings from you in the future x thank you Heledd x
Best wishes
Emma
Excellent customer service and prompt…
Excellent customer service and prompt responses.
The jewellery is beautiful and great value for money
Perfect gift 🎁
Delivery was quick and these items were nicely packaged, I ordered two pairs of earrings. They would make a lovely gift. I did have some issues with my order and with contacting them but once I got a reply they were very keen to resolve my issues above and beyond my expectations.
Uniquely designed jewellery
Great location in Chester. A small shop with uniquely designed jewellery. Very friendly staff who went out of their way to accommodate us in the purchases we made. I would definitely recommend a visit and we will be back.
Unfortunately I had to make a return
Unfortunately I had to make a return . It was difficult making contact via instagram or website contact form but, once contact had been made via Facebook I was really pleased with how my return was processed and the communications- thank you
Beautiful shop in watergate street
Beautiful shop in watergate street a right treat in Chester….fantastic and helpful staff who resolved issue straight away and organised a replacement for the following day. Andrea you should be very proud if your staff well done 👏👏👏👏
Not very comfortable and tricky to remove
Delivery was really fast and the earrings came beautifully packaged. Unfortunately the earrings are not very comfortable. They're hard to remove and at one point I was worried they would actually be stuck in my ears! They look okay, but the materials used to make them appear quite cheap. I got them on sale, and they are fairly pretty for the price, but I'm not sure I'll wear them again just because they feel so weird to put in and out!
Absolutely stunning designs and…
Absolutely stunning designs and craftsmanship. Their customer service is also outstanding. Thankyou so much.
Gorgeous jewellery
Gorgeous jewellery, great price and fabulous customer service. 100% will purchase again. Thank you.
Gorgeous
These earrings are gorgeous!! Great quality and came super fast, really impressed & will definatley be ordering again
First class products and customer service
This is my second purchase from this company and the quality and design of their jewellery is brilliant. Their customer service is also 5 star as I had a query with one item and they responded super quickly and sorted out my issue within a day. A very happy customer and I will be returning x
Treasure trove
I visited yesterday, the shop was a treasure trove full of beautiful pieces of jewellery. I especially liked the pull though earrings! I told the lovely shop assistant that I have been following Atlas of dreams for a while and finally paid a visit yesterday and told her a story:
I have been looking for a pair of pull through earrings for a while! I remember sitting on my aunties knee when I was a little girl. I remember her wearing pull through earrings and she allowed me to pull them through her ears over and over. Touch holds a memory and I treasure that memory as she passed away last month. I now have my very own pair of pull through earrings and I will think of her when I put them in.
Thankyou I will visit again next time I'm in Chester
Cheap tat
Impulse buy after seeing lots of ads on Facebook. I should have known better, items are affordable and looked lovely. Delivery is extremely slow even although it stated Royal Mail 24/48. I had to contact after 10 days as I’d ordered for a birthday gift. They advised they would despatch Monday of the following week, that never happened and they didn’t arrive in time for gifting. When they eventually arrived, I’d ordered the star bracelet and it is lovely and fair price. However I ordered two magnetic heart necklaces in the gold colour both were very tarnished. I bought a gold polishing cloth but that didn’t shine them up much better, but as they weren’t expensive I gave one to my daughter she opened the box and separated the hearts and one of the magnets came away from one side of the heart. I did contact and they were polite and courteous and told me I could return and once they recieve as they’re not of the quality described I would recieve a refund with the postal cost. To be honest as this point I’d have the hassle of returning for £16. So I just gave my daughter the necklace that wasn’t broken but does look tarnished she’s only 13 so none the wiser but I’d never shop here again or recommend either!
I was lucky enough to receive a pair of…
I was lucky enough to receive a pair of earrings earlier this year. I now have a beautiful black stone ring. Atlas of Dreams is a wonderful jewellery shop. Beautifully crafted pieces. You really do have a fantastic thing going here. I will be back to purchase more. Many thanks, Jane.
I’ve absolutely adored this shop ever…
I’ve absolutely adored this shop ever since I found them on Instagram. Earlier this year, we visited their shop in Chester and it is truly magical ✨ I have so many pieces from their collections - right now my favs are the ginkgo leaf chain earrings, the Starjoy necklace, and the Patricia statement ring. The best parts of this jewelry (other than the gorgeous magical designs) are they don’t tarnish, the prices are great, and the packaging is so special. You can really see the heart and care they put into every piece. Highly recommend supporting this small business ☀️☀️☀️☀️☀️
Just gorgeous.
This is such a lovely brand! There are few sites that provide the offers that they do, and their designs are stunning. I've ordered several times from them and I get complemented any time I wear the chain earrings or any other pieces. There was an occasion when the wrong item was delivered but it was all rectified quickly. This is a small brand that has had a big following and they're learning as they go, and they will always have my business. Happy 3rd birthday Atlas team! x
Absolutely exquisite jewellery
Absolutely exquisite jewellery, well worth a little wait during the Easter Sale.
Would recommend to anyone and already have when I've received compliments:)
Thank you ❤️
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








