ATN Reviews 

Kelly Prince
Is a very knowledgeable employee and she was very helpful
She should get Employee of the Year
She was very patient with me
So thank her for me
I

Could not ask for a more pleasant or knowledgeable tech (Kelly ). More than pleasant and patient with a customer with short term memory issues and not computer savvy! Kelly solved my problems and maintained a pleasant demeanor.

The service rep, Kelly Prince, was/is very knowledgeable about ATN's product! I greatly appreciate her support and patience with me.

I spoke with a very nice personable lady Kelly Prince that helped me order some parts that I needed. She made the whole transaction better.

I needed a replacement charging port cover for a thermal scope and Kelly helped me get the order placed without any problems. She was very polite, respectful, and personable. Could not have asked for a better experience

Outstanding service... Kelly Prince is an outstanding representative of ATN. She went out of her way to fix my issue. She was extremely knowledgeable on every aspect of the Thor 5.

For as expensive as the scopes are, parts should not just be falling off them just from walking around with it. The parts that the rubber eyecup screws into fell off. So now I am missing the eyecup and the part it attaches onto.

Kind and professional service

Needed help with a replacement and Kelly Prince helped me easily and fast!

Kelly in customer service was incredibly helpful.

Tech, answered all my questions and guided me thru the troubleshoot with ease. I received an RMA by email and it made the experience so easy.

I recently had a mixed experience with ATN. Initially, navigating their website and dealing with the AI “Franklin” was incredibly frustrating and honestly a joke. The AI was unhelpful and seemed to misunderstand my concerns and follow ups, making the process difficult and frustrating . However, my experience took a complete turn when I connected with Kelly Prince. Kelly was a breath of fresh air! She was extremely helpful, professional, and genuinely sincere in her efforts to assist me. Kelly Prince turned a potentially negative experience into a positive one, and I highly recommend reaching out to her directly for any assistance.

She was patient and listened to my problems very helpful and informative!

Very nice and prompt thank you kelly prince

You know it’s so to to not have to worry about trying to find replacement parts for a scope or what kind of b.s. You are going to have to go through to order the right parts, particularly trying to reach someone. Atn has the best customer service and Kelly prince takes care of me every time.
Easy to reach, an actual customer service rep that gets things done thanks Kelly, thanks Atn!

Purchased atn thor great scope but i had some issues with it im sending it back now for repair . Kelly Prince is taking care of me . Great company to work with and great customer service.

I called customer service to request a few replacement parts for my ATN Thor 5 XD and was assisted by Kelly Prince. It was an exceptional experience! Kelly was very professional and knowledgeable about what I needed. It is very rare that I can say I had a “very good”! Customer service experience. Thank you Kelly!!

I have a THoR 640 Thermal scope that was in a plane crash and it hit so hard that the side plate and the plastic part on the inside of the SD CARD WAS MISSING. Unfortunately the plane did not make or the passengers. ATN SERVICE Kelly Prince, was outstanding and very friendly and help me with what I needed. Thank You for top notch service.

Chamberlin was great! Fix my issue couldn't be happier with their customer!

Chamberlain was very informative and helped me decide on exactly which scope to order. I would definitely buy from ATN again.