AURA The Label Reviews 

This is the second time I have dealt with the terrible customer service from this company. I told myself after the first time that I would never order from them again. The first time they would not replace a damaged item because I noticed the defect after the 14 day return policy. A defect is a defect...have some pride in your product and take care of your customers. I did not want my money back.....just a piece of clothing that was actually sewn together properly!! The second experience was when I emailed asking to exchange two small jumpsuits for two mediums. I was given the address to send them to and was told to "drop a note" in the package explaining that I wanted to exchange for a different size. So I did this!

Two weeks after my exchange package was delivered to them I still had not received an email about my new jumpsuits being shipped so I emailed them to see when I could expect them. I received an email stating that I could not exchange because I purchased them on sale.

Mind you...I ASKED and was given SPECIFIC instructions on what to do. The email stated that if I did not respond within 14 days to pay to have them shipped back to me, that they would "destroy/donate" the brand new, never worn, with tags on jumpsuits that I sent them to exchange! Instead of sending me two mediums they're just going to keep my money and, as we all know, SELL the smalls. They have no intention of donating or destroying the items I sent back.

So, now I have to pay, for a THIRD time to have the small jumpsuits mailed back to me.

Their auto-response says "please be kind to our team" probably because they get A LOT of angry emails if this is how they conduct business. It also states "I promise all we want is to make you as happy as possible"...this is absolutely NOT true.

Who gives instructions to a customer to exchange something and then decides, once they have the items, that they changed their mind and they're going to destroy/donate the items if the customer doesn't respond within 14 days to pay for the shipping...for the third time??? Just bad business.

Following up on my post from August. Two more months have gone by. UPS has now sent me to debt collectors for a customs fee that I don't owe for items that were returned nearly 6 months ago now, and Aura said they'd take care of unwarranted charge months ago as there wasn't supposed to be a duty charge in the first place and it's supposed to be reversed regardless when the items are returned. The charge was almost as much as the value of the 2 items, which is absurd. I have continued to contact them and every time I get their 'well get back to you within 24 hours' auto-response, and nothing else. I have contacted UPS who have advised the seller has to contact them to reverse the charge and there's nothing I can do as the customer. Ordering from this horrendous company has literally resulted in being chased by debt collectors and having my credit rating destroyed while I'm in the midst of trying to refinance my mortgage. It is nothing short of a nightmare and I have never felt so helpless. Absolutely appalling. Do not order from them, do not trust them, just avoid at all costs.

Bought two items, but didn’t fit well. I wanted to have a refund, but they don’t give that. There was nothing else on their site I wanted, and when I asked for a refund again, they didn’t respond anymore. Don’t buy here!!

I ordered my dress over a month ago. No tracking information, I have yet to receive a response to any of my emails.

Do NOT buy from them!!

If I could give a zero I would. I've asked them to cancel my order as nothing has been delivered and doesn't look like anything will be received as now day 10. Warning don't deal with this company.

So I pulled the trigger on a dress and it was pretty, but I needed a smaller size. Went through the steps, was approved for an exchange, sent my package back with tracking. They claim to respond within 7-10 business days of receiving your product. My product was received on August 19th, and come the 10th business day, I reached out. I claimed that I was aware my dress was received due to my tracking number and they should notify me accordingly. I received a BS response from someone that claimed, "had to chase down the team" (whatever the hell that means) and further claimed that my order should have been processed by now. No one has responded since then-its been another 2 business days and I am astonished with the lack of regard they have for their paying customers. It's quite shameful for a company to charge so much for thier clothing items, and then falsley claim their customer service is stellar. So they currently have my product, and my money and now crickets. I will never order from this company again, and I will make it my mission to ensure everyone knows the poor management of this company.

After several emails and still no confirmation of my order, I am continually waiting for an update still nothing from this company. Very disappointing will never deal with them again. You need to do better with your communication.

Warning. Do not believe the 5 star reviews. All made up. I don't believe products made in Bali. Made with very cheap material. No refund. No response. Same with all their companies. Under investigation.

If I could give no stars I would.

I'm really amazed that a mail order company that looks as good as Aura can be so unprofessional.

Please please check the returns information BEFORE purchasing. There is no refund. So.. if you buy a dress and it doesn't fit, you don't like it, it doesn't arrive in time they give you a credit note. But only if you chase. I returned my dress immediately in perfect condition on 4th August. It was received on 5th and to this day (21st August) I have had no communication to say it's been received. I've emailed the company repeatedly and when they respond it's not signed off so you have no idea who you are speaking with. Today they tell me they have emailed a code - not received. The customer service has ruined it for me, appalling.

Update: the company have told me 'Unfortunately due to an increase in online fraud and returns abuse, we can no longer provide cash refunds on returns' also 'we have had to implement the policy for the health of our business' - surely an online retailer not offering returns is massively restricting its customer base and putting off repeat purchasers and therefore hugely damaging their own business.

This company does not abide by the Consumer Contracts Regulations 2013 which states 'the consumer has the right to cancel the order within 14 days of placing it. They are then entitled to a refund within 14 days of the online company receiving the goods back'.

Do not buy!

Aatention: This is a very unprofessionell company. I have a ordered a dress at the beginning of Jung. It has never arrived. I wrote them several times. The support team ( the mail) was very unprofessionell. Now it's August, I still haven't recieved my item. I wanted to have my money back, they wrote they don't transfer it because it was sent now. Still haven't recieved anything. I recommend not to buy abything from that company. It feels crininal what they do.

Très mauvaise expérience. La robe que j’ai reçu était de très mauvaise qualité et lorsque j’ai souhaité la retourner on m’a indiqué que je devais payer pour l’envoi ( de France au Danemark:€35) puis que je ne pouvais pas être remboursé mais seulement obtenir un crédit…

I have never received my order, please be careful.

Ich warte nun schon seit Juni auf meine Rückerstattung!! 180€! Ich erhalte nur Ausreden und nichts passiert. Absolut nicht zu empfehlen! Finger weg!!!

Terrible, please dont make any orthers from this Shop. Im waiting for my redundant about 6 weeks… its about more than 300 Euros…
What can i do now?

Terrible. Terrible quality and customer service.

Watch out buying clothes from here. They do provide a refund. I ordered a dress which was looked a normal length in the picture but when it arrived it was exceptionally short and not fit for purpose. I emailed asking for a refund and was told they do not provide refunds. I posted the dress back to them (spending £8 to do so), and they never acknowledged receipt of the dress nor send me a gift voucher. I don’t want a gift voucher as I will not be shopping here again but it I thought it was shocking customer service just to take the dress back and not acknowledge it. I last emailed them on Saturday and have still not heard back (will be a week tmrw)

If I could give them 0 stars I would! I’ve been trying to get my refund for almost a month now. Their customer support is absolutely useless. What a scam!

Great brand for vactions shopping within a reasonable price point

Recommended this store by a friend and i can confirm it does not dissapoint! Just be prepared to be asked where your dress is from all the time haha x

J’ai reçu la superbe robe étoile midi floral en moins de 3 semaines après 1 relance à laquelle j’ai eu une réponse rapide.
Emballée dans une pochette tissu, la robe est en viscose plutôt épais toutefois permet à la robe d’avoir un joli drapé. j’en suis ravie !

The Quinn pants were very flattering and they were delivered quickly. I would have preferred if they were lined but I really cannot complain but it is very hot where I live. I would gladly order from the company again.