aurent Reviews 

⭐ Very disappointing experience

I had a very poor experience with this accommodation. When I moved in, I found multiple issues, including a broken TV screen, an unclean room, and cockroaches throughout the room. The oven also had a serious electrical issue with short-circuiting and was replaced only after I reported it due to safety concerns.

After raising all these issues, only one problem was addressed. The remaining issues were left unresolved, yet management responded that there were no issues left from their side.

I paid for a safe and clean place to stay, but the condition of the room and the lack of proper follow-up were extremely disappointing. I hope management improves their maintenance and customer service for future residents.

I moved out on the 28th June and am yet to receive my license termination agreement as 15th July which is beyond the 15 days expected in this company's policy.

Your bond is not protected by the RTBA.

The company is based in Miami, not Australia as the name suggestions.

The property was sublet to myself illegally by Aurent and their host Bullion Trading.

Vina has been the only person who has responded to my messages but as of yet, no progress has been made.

Aurent state in their policy that they themselves do not hold the deposit however if after 15 days the host has not returned the deposit then they have a Guarantee Deposit Protection policy. However, they have not activated this.

I have taken legal advice regarding Aurent and would suggest any traveller and backpacker to avoid.

UPDATE: Received my license termination agreement 26 days after moving out. This now apparently triggers another 15 day wait for money to be received.

Please do not trust this company,

⭐⭐⭐⭐⭐ Highly recommended for international students
I stayed with aurent in Carlton, Melbourne for about 8 months, and it was one of the best decisions I made after arriving in Australia.
Finding accommodation from overseas can be stressful, but the whole process was much easier than I expected. The team answered all my questions before I arrived, and the check-in instructions were clear and easy to follow.
During my stay, whenever I needed help, someone from the team replied quickly and always tried to find a solution. I also liked living with other international guests, which made settling into Melbourne much easier.
The room was exactly as described, the common areas were well maintained, and the house was in a great location close to public transport and supermarkets.
I also received my Guarantee Deposit back after my check-out, just as explained in the agreement.
I would happily stay with aurent again and would recommend them to anyone looking for reliable medium or long-term accommodation in Australia.

I moved out of the room four months ago and paid a $1,280 deposit. I still haven't received a refund; no one answers the phone or replies to emails. The apartments are in poor condition—there is mold and the windows are damaged. The photos don't match reality. They are scammers.

BIG SCAMMERS - we found out that they’ve been illegally subletting someone’s flat to us. They never protected our bond and therefore we have no idea where our bond is.
They have breached both their Residential Rental Agreement and the requirements of the Residential Tenancies Act 1997 (Vic) regarding subletting without the rental provider's consent. We’re now filing a claim against them. Give us our money back!! Big scammers.

When I moved out of an Aurent property on May 6th the customer service at Aurent told me they were returning my guarantee deposit (Over $1000) within a week or two. those 2 weeks went by and I received nothing.

They signed a document agreeing that it would be returned within 15 days but that also passed and I still didn't receive anything. I was communicating constantly with customer services and the administration team for weeks to no avail.

I eventually received the money from them on July 17th, over 2 months after moving out. This came shortly after leaving a review on Trust Pilot about the situation.

Since then they have been emailing me, trying to get me to change or remove my review, they even reached out to a former roommate and got her to ask me on their behalf!

So here is my review. If you have recently moved out and they are illegally withholding your deposit, I encourage you to leave a review here detailing your experience. They seem to care about their image more than their customers.

If Aurent is reading this, please stop contacting me.

I moved out in jan 2026 and have been waiting over five months for my Guarantee Deposit refund. On 11 April, Aurent confirmed the refund with a 3-business-day processing time. It never arrived. When I followed up till late May, I was told the transfer had been "cancelled during processing" — with no proactive communication from their side. I resubmitted my bank details the same day. As of now, the funds are still not in my account despite multiple follow-ups.

Beyond the deposit, I experienced repeated unannounced property inspections with no prior notice given. On multiple occasions, staff entered my private room in my absence without my knowledge or consent, a serious breach of privacy and basic tenancy rights. Penalties were also applied without any prior warning or written explanation.

Aurent's website states, "We've got your back if your host doesn't return your deposit — we will." In practice, this has not been my experience. I have now escalated to Consumer Affairs Victoria. I would caution international students, especially, as deposit delays and lack of communication appear to be a recurring pattern based on other reviews here.

Awful awful customer service just a nightmare from start to finish across 3 properties. Moved me multiple times. Cleaners showing up without any prior notification. Host was not even legal owner of 1 of the properties we were staying in so I had to move, I went with another aurent property for ease but I then got kicked out short term with 7 days notice to find a new place of another property because the other host started auctioning the property. To top it all off the final host tried to snake his way out of giving back my $1,000 deposit. I had to resort to legal action to actually get it back ot took 3 months. Speaking of deposit pretty sure they don't actual lodge the deposit with the official Residential Tenancies Bond Authority (RTBA), not sure if they were supposed to or not but because there is no contract they can just do what they want with it (in my case just try to withhold it on false grounds which was on me to prove as false)

I've recommended Aurent to two friends since I started using it. One's already moved into a place through them.

Terrible customer service once you've paid. The only way to contact them is either through a bot WhatsApp that gives no meaningful answers or a generic email address that simply goes unanswered. You'd be better off sleeping in your car than arranging a rental through these jokers.

Recommended

Awful experience, like many other people. I’ve tried numerous times to contact this company for a house viewing. I have been ignored and the lack of communication was appalling. Please, save yourself time and effort and do NOT use this company.

1 star is generous, if anybody smart enough takes the time to read reviews before jumping the gun like I did please please spend the extra time looking for somewhere more credible. I lived in an apartment with AU for 5 months, the whole time they constantly ignored requests and failed to deliver a basic standard of living, 1/4 working hobs the whole time, rat infestation that took days to sort as they needed to “contact the host” which in 5 months of living I still never spoke to. This is a ponzy scheme of a company who never lodged my bond and only today after 3 months did I recieve it. Most unprofessional and poorly ran company I have ever come across. Genuinely nothing short of a scam and I urge everyone and anyone to leave asap and never rent with these rats.

Horrendously badly run operation. Differing information on their own website vs the flatmates ads. Unserious chatbot, never got messaged back by an actual person upon request. 1000 different fines in the houserules, but no clarity on financial terms and what the hell you agree to.
I've seen lemonade stands more worthy of being called a business.

Extremely disappointing and stressful experience.
This team is highly unprofessional and shows absolutely no sincerity toward their responsibilities or the support they are expected to provide to tenants. Despite facing a serious issue at the rented property, our repeated requests for assistance were ignored for an extended period. We were forced to escalate the matter to Mr. Diego (CEO of the organization) just to receive basic attention to a critical concern.
As no proper resolution was provided, I had no choice but to terminate the agreement abruptly to protect myself from further inconvenience and risk.
Even after termination, the ordeal continued. I was compelled to escalate the matter to NSW Fair Trading to recover my guaranteed deposit. During this process, I was informed that the lease agreement had not even been registered with Fair Trading, indicating that operations were being conducted in a highly questionable and potentially illegal manner.

This entire experience caused unnecessary stress, financial uncertainty, and loss of trust.

Indian students and new tenants — please be extremely cautious and verify all legal documentation before dealing with this team.

They brand themselves as a communication platform, but they are completely impossible to get in touch with. I haven’t received my deposit back within the agreed time, and now they are ignoring all my messages. I’ve tried their customer support, email, and everything I could find, but haven’t received any response. Total scam company…

Catastrophic experience, I have been demanding my deposit for 3 months now and still haven't received any information. They have an automatic robot chat and its the only way to communicate with them, it is to wonder if employees work here. Don't use there service it's a scam !!

Cheating, Cheating, Cheating, Cheating, Cheating, Cheating, Cheating

I was supposed to receive my bond back by 12 December, but as of today it still hasn’t been returned and my messages are being ignored.

The bond was never lodged with the RTBA, which is illegal in Victoria. I’ve now had to escalate the matter to Consumer Affairs and VCAT.

After commenting on their Instagram, multiple other tenants reached out to me privately with similar experiences.

I also signed a minimum 90-night lease, but the landlord later claimed they could take the property back whenever they wanted, which contradicts the agreement I signed.

Based on my experience, I would strongly caution anyone considering renting from this company. Please do your own research and protect yourself.

Goodluck, they won’t give back your bond, for international student beware, bad reviews are everywhere.

I am bringing attention to a concerning practice that is contributing to the rental crisis in Australia. A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord’s consent. They are not based in Australia, do not hold a valid license, and operate outside the scope of Australian rental regulations. Their business model involves leasing properties at relatively low rates, then charging exorbitant prices for each room—often far above market value. This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters. I intend to report this activity to the relevant authorities in the coming days