This company is a scam beware! They won’t pay you your "Garantuee deposit" back and will stall as much time as possible until you give up. They won’t answer you as their phone numbers are all operated... Toon meer
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BIG SCAMMERS - we found out that they’ve been illegally subletting someone’s flat to us. They never protected our bond and therefore we have no idea where our bond is. They have breached both their... Toon meer
Bedrijf heeft geantwoord
Alquilé con ellos y todo bien. Pagué el depósito online y todo perfecto. Es confiable.
Bedrijf heeft geantwoord
Terrible customer service once you've paid. The only way to contact them is either through a bot WhatsApp that gives no meaningful answers or a generic email address that simply goes unanswered. You'd... Toon meer
2,5
Slecht
55 reviews
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Heeft 16% van zijn negatieve reviews beantwoord
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Best of luck getting bond back!
Moved out on the 3rd of november and still waiting to get my deposit back. Theyve told me that I won't get it back until the 3rd of February. Throughout my stay they also organised viewings with little to no notice. Also during winter when there was vacant rooms on multiple occasions they didnt pay for intenet(it was cut off) and water(unpaid notices arrived by mail). Would not recommend
9 december 2025
Review zonder uitnodiging
Antwoord van aurent
Hi Zach Meade, thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet expectations — we understand how stressful deposit-related concerns can be.
First, just to clarify: aurent does not collect or hold the Guarantee Deposit. The Guarantee Deposit is held and refunded by the Host, and the process follows the Terms agreed at booking.
In your case, we can confirm that your Guarantee Deposit was refunded on 19 December 2025, in line with the applicable timeframe.
Regarding property viewings and the utility interruptions you mentioned, we take this feedback seriously. We continuously work with Hosts and property managers to improve communication, notice periods, and service continuity.
Thank you again for taking the time to share your experience.
The aurent Team
Great customer service specially Uma.
25 oktober 2025
Review zonder uitnodiging
Aurent has been very helpful and…
Aurent has been very helpful and accommodating. We are having a pleasant stay so far.
22 september 2025
Review zonder uitnodiging
REALLY BAD EXPERIENCE
I had a very disappointing experience with Aurent.
The property I rented was delivered in unacceptable condition: there was visible mold on the walls, holes in the wall surfaces, cockroaches everywhere and the bedding provided was dirty. Even basic essentials such as clean sheets and a blanket were missing.
When I raised these issues, I was told to buy my own bedding with a capped budget — which is completely unreasonable for a paid rental. The response from Aurent was dismissive, and they refused to take responsibility for the mold and property damage, claiming “this is the current condition of the property”. Also the last two days the wifi wasn’t working at all and they didn’t help me out with that either.
10 september 2025
Review zonder uitnodiging
I am bringing attention to a concerning…
Answer: a total scam . Rental is rental and has to align with the law. They present themselves as a platform that connects “Guests with Hosts,” but in reality, they lease several properties and sublet the rooms directly. If issues arise, they shift responsibility onto the so-called “host” and avoid accountability—particularly regarding bond refunds and tenancy obligations. Ridiculous and greedy.
You guys should start getting a real job instead of always trying to leech off others
I am bringing attention to a concerning practice that is contributing to the rental crisis in Australia. A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord’s consent.
They are not based in Australia, do not hold a valid license, and operate outside the scope of Australian rental regulations. Their business model involves leasing properties at relatively low rates, then charging exorbitant prices for each room—often far above market value.
This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters. I intend to report this activity to the relevant authorities in the coming days.
1 september 2025
Review zonder uitnodiging
Antwoord van aurent
Hi Silvia,
First, we must clarify that we have no record of you in our database as a customer, host, or Guest. We used Trustpilot's 'Request Information' tool to verify your identity, but you did not respond to provide any booking details or proof of experience.
Regarding your claims, we take these kinds of allegations very seriously. aurent is a company that operates transparently. We do not “illegally sublet” properties — every property on our platform is published with the host’s knowledge and consent.
Our team works closely with local property owners and partners in Australia, and our goal is to provide affordable, flexible, and community-driven housing options, particularly for international students who often struggle to access the traditional rental market.
In addition, aurent is designed as a triple-impact platform:
Economic: making underutilised housing more efficient and accessible.
Social: creating safe, community-oriented spaces for students and young professionals who would otherwise face barriers to finding a home.
Environmental: optimising existing housing stock to reduce waste and unnecessary new developments.
Our vision is not to contribute to the housing crisis, but to be part of the solution through technology and responsible management. If you would like more information about how our agreements work, we are happy to share documentation or direct you to the relevant sections of our Terms & Conditions.
— The aurent Team
Worst agency
My experience with Aurent was terrible. From the first moment I tried to contact them to resolve my questions regarding the rent, their answers were very vague, but I decided to ignore that red flag. Once I arrived at the room, it was clean, but the common areas (which are supposed to be cleaned constantly) had layers of dust that showed they had never been cleaned. Then, when I made my first payment, they charged me twice because they had debited the payment to a card I never authorized. In order to resolve the problem, they behaved rudely and took a month to resolve the issue. Even when I demanded compensation, they did so reluctantly. Finally, it took almost two months to return my deposit because they couldn't contact the landlord. I also want to mention that during my stay, I was locked out of the apartment for hours on end because their locks weren't working. Although it was more a building issue, it's unbelievable that they wouldn't take action on the matter.
30 juni 2025
Review zonder uitnodiging
Antwoord van aurent
Respuesta sugerida:
Hi Leo,
We’re sorry to read about your experience and we appreciate you taking the time to share your feedback. We’d like to clarify a few important points regarding how aurent works:
- Role of aurent: aurent is an intermediary platform. Hosts own and manage their properties, while aurent provides booking, secure payments, deposit handling, and guest support. Issues such as building locks or daily cleaning are outside of our direct control.
- Cleaning of common areas: As stated in our listings and agreements, the responsibility for keeping shared spaces clean belongs to the guests living in the property. Neither the host nor aurent includes professional cleaning in the standard fees, although we do encourage all guests to respect the shared living environment.
- Your case: We regret the delay you experienced with the duplicate charge and deposit return. While the funds were refunded and the deposit returned, it took longer than we expect, and we’ve since strengthened our follow-up procedures to avoid this in the future.
Our mission is to make mid-term stays transparent and reliable. Feedback like yours helps us improve.
The aurent Team
Confiable
Alquilé con ellos y todo bien. Pagué el depósito online y todo perfecto. Es confiable.
4 augustus 2025
Review zonder uitnodiging
Antwoord van aurent
Suggested reply:
Thank you for your feedback! We’re happy to know everything went smoothly and that you felt confident renting with us 🙌. Building trust and making the process simple are at the heart of what we do.
— The aurent Team
Antwoord van aurent
Hi Daniel,
We’re really sorry to hear you didn’t have a good experience 😔. That’s definitely not what we want for our guests. If you’d like to share more details, we’d love the chance to understand what happened and see how we can make it right 🙌. Please email Sebastian, our Commercial Manager, at sgroppa@aurent.online— he’ll be happy to listen and see how we can make it right 🙌.
Terrible experience with Aurent
Terrible experience with Aurent
My experience with Aurent has been an absolute disaster. I booked and paid for a room, only to find out that it was already occupied when I arrived. The only available option was locked, and nobody from the agency gave me any solution. I contacted them multiple times through WhatsApp and email, and they have completely ignored me. To make things worse, they refuse to refund my money. The agency also falsely claimed that the rooms don’t have locks, but they do, which added to the confusion.
On top of their awful management, the house itself was disorganized and filthy. This level of unprofessionalism and negligence is unacceptable.
30 juni 2024
Review zonder uitnodiging
Antwoord van aurent
Hi [Name],
We’re truly sorry to hear about your past experience — it’s far from the standard we aim to deliver 😔. We understand how frustrating this must have been for you and would like the opportunity to review the situation in detail.
Over the past months, we’ve worked hard to improve our processes, address situations like the one you described, and put new systems in place to make sure they don’t happen again 🙌.
It would be a pleasure to welcome you back and show you our new way of working — we’d be happy to offer you a special credit for your next stay so you can experience the improvements firsthand. Please reach out directly to Sebastian, our Commercial Manager, at sgroppa@aurent.online to coordinate this.
We value your feedback and hope we can turn this around 💛.
Una "empresa" muy desordenada
Una "empresa" muy desordenada, solo responden cuando tienes que pagar la renta pero si algo está de arreglar se demoran en solucionar y luego te lo quieren descontar en el bond cuando sales, tampoco te lo devuelven enseguida y te descuentan por bills de un mes más después que ya te has ido. Me hicieron pagar por un lock del cuál ellos no tenían copias de las llaves, ni sabían de la existencia del mismo.
Se aprovechan de los estudiantes internacionales, porque estamos desesperados por buscar un lugar.
Pésimo servicio.
15 augustus 2024
Review zonder uitnodiging
Antwoord van aurent
Hi Karla,
I’m sorry to hear that your experience was not a positive one 😔. I’m the new Commercial Manager at the company, and I’m available to review your case — even if some time has passed since it happened.
Over the past few months, we’ve worked hard to improve our processes, put new systems in place, and prevent situations like the one you described from happening again 🙌.
If you’re still in Australia, I’d be happy to meet in person to discuss it and, if appropriate, find a fair solution. You can contact me directly at sgroppa@aurent.online
It would be a pleasure to have the chance to show you our new way of working 💛.
Regards, Sebastian
A Student's Haven, A Professional's Nightmare: Rent at Your Own Risk
Make sure to visit property before renting.
This place is only for students where everything is messy, professionals stay away.
Fridge will be hoarded by other flatmates
if anything is broken by others you would have to pay for it.
Superficial house image is posted, which is totally different to real house and once you pay deposit you would realise you made the worst decision.
Utilities bill won't be paid on time by the aurent team.
Internet is bad, better to use phone internet.
If you just want to stay in your room and order out , this is the best place to be in!!!!!
4 augustus 2024
Review zonder uitnodiging
Confortable
The perfect accommodation. Enjoy a comfortable stay.
Easy going people and great team of professionals.
3 maart 2024
Review zonder uitnodiging
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