Aussiesoftwareoutlet 

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Purchased product got to activation stage did not proceed to next step. Contacted support could not have been more helpful found customer service second to none. Big thanks to Lachlan who walked me th... Toon meer

Beoordeeld met 5 van de 5 sterren

Very easy to install and verify. A simple download, enter the code via the prompts and away you go! In a very saturated market full of scam sites, Lachlan and Aussie Software Outlet offer a very str... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased Office 2024 Home & Business, started off by downloading the wrong file, got on chat to check, and got back on track very quickly. Lachlan was super helpful, then key activation via Microsoft... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased Office 2024 H & B and had installation issues. Contacted Lachlan via chat and then by phone. He was very patient & knowledgeable and quickly had my issues sorted out. If only all providers h... Toon meer


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Alle reviews

(246)

65 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Office Installation

Initial query with regard to compatibility with ARM Snapdragon architecture responded to quickly. Download was seamless. Couple of queries with regard to set up were answered immediately via the chat. Extremely happy with overall experience.

25 februari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

UPDATE

DO NOT PURCHASE!

Purchased product NOT received!
Emails not returned!
Contact phone number disconnected!
and I'm guessing there will be an automated response to this review, asking to check my junk mail.

AVOID!

UPDATE!!!!!!!!!!!!!!!!!!!!!!!
I was contacted by Aussie Software Outlet after adding my experience via Trustpilot and was given a username and password for Microsoft Office Home 2024, which was what I purchased. The username ended in @365work.org and the password looked nothing like a product key. Anyway, I was uncomfortable using these details so I asked for a refund, for which I was given in-full.

Full points for giving a refund, but I feel the experience for me could have been seamless from the start and no red flags would have been raised.

24 februari 2026
Review zonder uitnodiging
Logo Aussiesoftwareoutlet

Antwoord van Aussiesoftwareoutlet

Hi there,

I’m sorry to hear about your experience. Our responses are not automated, and we have not received any emails from you. Can you kindly contact me directly on my personal mobile number at 0490173545 so I can sort this out for you as quickly as possible? Please send me a text.

Thank you,
Lachlan

Beoordeeld met 1 van de 5 sterren

Misleading and unhelpful.

The process was complicated and product was misleading. I had to chase communications and still have unanswered questions. Not worth the headache.

24 februari 2026
Review zonder uitnodiging
Logo Aussiesoftwareoutlet

Antwoord van Aussiesoftwareoutlet

We’re sorry to hear you felt the process was complicated , that’s certainly not the experience we aim to provide. We do our best to keep everything as clear and straightforward as possible, and thousands of customers have successfully installed and activated their software through us without issue.

It sounds like there may still be some questions outstanding and we’d genuinely like the opportunity to resolve them for you. Please feel free to contact us directly and we’ll make sure everything is clarified and working as expected. Customer satisfaction is very important to us, and we’re always here to help. Please reach out directly thru to me on 0490173545 and I will sort this out for you personally

Beoordeeld met 5 van de 5 sterren

Purchased Office 2024

Purchased Office 2024, installation was seamless, teething with activation but great support via email, answered promptly and activation successful. Prompt, value for money, and great support.

20 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lachlan was super helpful

Lachlan was super helpful. As I have not installed new products or programs for quite a while I was a bit of a plodder. Lachlan stayed with me via text and I got the installation and verification completed. Thank you Lachlan from Jackie H. in Chatswood NSW 17 Feb’26.

17 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A very Happy customer

My experience was absolutely fantastic. I went on Chat and was contacted immediately by Lachlan. I asked a lot of questions and Lachlan answered them all professionally. He guided to which product to purchase which I did. He guided me through the whole process of activating the product I purchased and he stayed on the Chat answering my questions, the entire time. He was very helpful and professional. I am very happy as now I can actually download all my school work without any problems.

11 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks to Lachlan for all your help

Thanks to Lachlan for all your help, In my 80's and being computer literate, he had the time to walk me through the installation (office 24) plus other thinks i needed.
HELP is hard to find but this chap went out of his way, and if i need anything else you will be the first I'll contact
once again Thank you. Garry QLD

7 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Got a key that didn't work

Got a key that didn't work, contacted support to let them know. Got no response. Just scammed me of my money.

22 januari 2026
Review zonder uitnodiging
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Antwoord van Aussiesoftwareoutlet

We’re sorry to hear this has been posted, but we haven’t been able to locate any order under your name or details. We’ve also sent multiple messages through Trustpilot to try to assist you and haven’t received a reply. We’ve carefully checked our support inbox several times and there are no emails from you regarding this issue.

We take non-working keys seriously and resolve these matters quickly when customers contact us directly. Please reach out to us by email or call our 1300 support number so we can verify your details and help right away. We’re here to make sure every genuine customer is looked after.

Beoordeeld met 5 van de 5 sterren

UP GRADE TO OFFICE 365

I am an 80 year old reasonably tech savvy who needed to upgrade a 10 year old version of Word: Excel; Powerpoint etc. to a new Laptop that I bought.
Aussie were extremely helpful, and talked me thru the entire process.

2 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

SORTED - Not quite what was advertised

Thanks to Aussie Software for your response to my initial concerns, as listed below, and for your offer of Office 2021 to enable Publisher to be included. I have since found an app that will read my old publisher files if I need them, so to keep it simple, I'll move away from Publisher and not worry about changing to Office 2021... but I do thank you for the offer. The other issue, I humbly admit, was because I had my privacy settings set to preclude online data from MS, hence the help file, templates etc did not work. That is now fixed.
I have updated the rating up to 5 stars in light of the seller's efforts to set things right.
Cheers & thanks

While the office package basically works, there are 3 areas that disappointed me. 1) whilst the sales site advertised Paypal, it actually wasn't an available option. 2) the package specifically included Publisher, but that wasn't included. Now I know that Publisher is being discontinued, but it was included in the ad, so should've been included. 3) A number of features, including the Help menu, tells me the feature has been locked and to see my IT administrator. A bit disappointed that I didn't quite get what was advertised.

29 januari 2026
Review zonder uitnodiging
Logo Aussiesoftwareoutlet

Antwoord van Aussiesoftwareoutlet

Hi Gerry

Thank you for taking the time to share your feedback we genuinely appreciate it.

Regarding PayPal, we previously offered it as a payment option, however due to consistently high transaction and dispute fees, we’ve had to discontinue it. We understand this can be frustrating and apologise for any inconvenience caused.

In relation to Microsoft Publisher, Microsoft recently retired Publisher from the Office 2024 suite as part of a product restructure. This change was made by Microsoft and occurred around the time of your purchase. To ensure you were not disadvantaged, we absorbed the cost and provided Office 2021 Professional instead, which does include Publisher, at no additional charge.

As for the message referencing an “IT administrator” or restricted help features, this usually appears when Office has not been fully activated. Once activation is completed correctly, these messages disappear. All of our licences are genuine, sourced directly from Microsoft, valid for one PC, and intended for personal use. They are not corporate or volume licences, and Microsoft would not allow activation if they were. Using such licences on corporate accounts would result in immediate deactivation, which is not the case here.

We’re sorry your experience didn’t meet expectations and would be happy to assist further to ensure everything is working exactly as it should.

Kind regards,
Lachlan

Beoordeeld met 5 van de 5 sterren

Purchased the microsoft office family…

Purchased the microsoft office family lifetime subscripton and received order confirmation straight away.

The order confirmation didn't provide the activation code I so I used the 24/7 chat after waiting 6 hours and they were quick to respond.

Sent me step by step activation instructions thru chat and it all went smoothly.

Would use again.

17 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Purchase

I purchased a supposed “lifetime” Microsoft Office licence from this company. To be fair, they were helpful at the beginning and assisted me with the initial activation, which worked.

However, when my old laptop died and I tried to reinstall the software on my new laptop, the key would not activate. Microsoft told me directly that the key had reached its maximum activations, even though I had only ever activated it once and used it for only a few months.

Thanks for fixing the issue for me, much appreciated

7 januari 2026
Review zonder uitnodiging
Logo Aussiesoftwareoutlet

Antwoord van Aussiesoftwareoutlet

Thank you for your feedback. I’d like to clarify a few important points so there’s no confusion for future buyers.

This happens when the user is trying to activate office on multiple devices. The office license you purchased was a one pc license only . Microsoft Office licences of this type are device-bound, meaning the software must be fully uninstalled from the original computer before it can be activated on a new one. If Office remains installed on the old device (even if the device is no longer in use), Microsoft’s servers will still count that activation, which can trigger an activation limit message.
Thus however , to make you happy we have also given you a replacement license to your email and have heard nothing back from
you.

We absolutely stand by our customers and always aim to provide support where possible. Thousands of our customers are using these licences successfully long-term, and when issues arise, we work with buyers to find a fair resolution.

While “lifetime” refers to the lifetime of the licence on a single device, this is standard across Microsoft and clearly outlined. We’re always happy to assist with migrations, re-activations where eligible, or replacement options when needed.

If you’d like to continue resolving this, we remain open to helping and sorting this issue out for you

Beoordeeld met 5 van de 5 sterren

Utterly fantastic 5 out of 5

Utterly fantastic, cannot fault this company, pricing is great, service is quick and fantastic, after hours support not a worry, literally I just cannot rate them high enough, when you need software, make sure you get it from Aussie Software Outlet as you won't be disappointed, thanks Mike for your help, a true gentleman and professional

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not good enough

My permanent microsoft licence that I purchased from Aussie software stopped working and I was told there is nothing that could be done.
(Unable to respond to seller comments but my review does relate to Aussiesoftwareoutlet, not another company and this was my experience).

In response to latest message from aussiesodtwareoutlet, a refund would be great.
Thanks, Fi

1 september 2025
Review zonder uitnodiging
Logo Aussiesoftwareoutlet

Antwoord van Aussiesoftwareoutlet

Hey Fi ,

Thank you for sharing your experience. We’d like to clarify the situation so future customers have full transparency and confidence when purchasing from us.

After a hard-drive issue on your original computer, the software had to be removed from that device, which caused the licence to stop functioning. As per our standard support process, we lodged a reset request directly with Microsoft. Microsoft approved the request and provided a replacement licence.

During this time, you chose to purchase a subscription directly through Microsoft for immediate access. We remain happy to either issue a full refund for the licence purchased from us or assist with the replacement licence provided by Microsoft.

We source all licences directly from Microsoft and stand behind every product we sell. Our support team continues to assist customers even in situations outside their control, such as hardware failure.

Please feel free to contact us so we can finalise this promptly.

Beoordeeld met 5 van de 5 sterren

Always delivers, great service & very happy.

I have purchased many softwares and programs from Aussie Software and would strongly recommend.

When I had an issue on my latest purchase their support network was extremely helpful and assisted me above and beyond to get the software working on my Mac. Right till the end till everything was working as it should.

Much appreciated and will always continue to support them. Thanks.

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helpful!!

I cannot fault Aussie Software at all. They are extremely helpful. I needed a new Office product, not only did I purchase from them but their customer service (Lachlan) stayed on line with me the entire time to make sure I had everything working.
I cannot receommend highly enough!
Thank you.

30 december 2025
Review zonder uitnodiging

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