Austin's Funeral Service Reviews 1.906

Austin's have been fantastic throughout my whole experience.

It started with ringing the funeral directors out of hours when my Husband passed. Gary attended and did not rush the process. He was extremely professional and empathetic and explained all the next steps to me whilst been extremely caring. Gary also looked after my family and I throughout the day of the funeral and again could not have asked for anyone kinder.

I had my Husband embalmed and Neil was so considerate throughout this process another credit to Austin's.

Then I met Caroline who arranged absolutely everything, again never rushed me with decisions and dealt with everything with such warmth and is incredibly knowledgeable. Caroline went above and beyond in so many ways and I will always be truly grateful to her for everything she did.

Esther was our celebrant and again an incredible lady who did my Husband's service beautifully and with such genuine warmth.

Everyone at Austin's were truly amazing and I would definitely recommend to all when unfortunately the time comes when you need them.

Austin: Susannah and Team,

I really can't begin to thank you enough for the way you handled Dad's funeral. From the first day we met with you and Sharon, we were treated with compassion and professionalism. We obviously, had no idea what to do and where to begin with arrangements and your guidance helped us through at every step of the way.

On the day of the funeral, the drivers, the ushers and Gary were incredible. They had a lot of guests to manage but did so with absolute efficiency and respect. We honestly can't be more grateful to you all for helping make dad's final journey a memorable day for everybody.

I was very pleased with my experience of using Austin’s Funeral Service cremation only.
David in the office was particularly helpful and he explained the whole process to me.
The gardens are beautifully kept and the whole site is spotless!
I would recommend using Austin’’s Funeral Service to everyone.

Thank you.

Everything went very smoothly at a time of great distress and nothing was left unresolved many thanks

At what was obviously a very sad time for the family following the sudden death of my father, Austin's were absolutely brilliant to deal with in the lead up to his funeral and on the day itself. They were a perfect balance of empathetic and pragmatic (helping us get organised) and we are really grateful for all of their help.

Everyone was so pleasant and helpful. Made my mum's funeral so special.
Thank you so much.

Kelly and Veronica at the Welwyn office were kind and considerate, but also knowledgeable and efficient when helping us to plan the funeral. Then on the day of the funeral Simon and his team made all our plans happen just perfectly.
I would highly recommend Austins as a result of this experience.

I was very happy with the service I received from Austins. Right from the moment we went to see Kellie at the Welwyn office through to the service itself everyone we had contact with was caring and helpful. They made a difficult time very much easier. I would have no hesitation in using them again or advising others to do so

I would like to thank everyone one, from the people I met at first contact (Sharon & Claire ) to the staff members and Nikki at the crematorium for the professional approach to what was a difficult and challenging experience for all the family and friends who attended. It was always going to be a difficult time.

Thank you all once again for your professionalism.

Regards
Cyril Vaughan

They were very helpful, kind and Patient we dealt with Sharon who was exceptional and made a very sad time less stressful. She answered all our questions
nothing was too much bother.

On the day of the funeral the staff again were kind and
patient

From collecting my fathers body to organising and supporting us on the final day of the funeral the whole process was carried out with excellent professionalism and sincerity. Julie in the Ware office was very helpful and sympathetic regarding planning the whole service with the inclusion of the celebrant

I was happy with the service from the beginning to the end of a very trying time of my life

The service we received from the staff at the Buntingford office and the team on the day was very professional while being compassionate and personable. They were always happy to help and nothing was too much trouble. The company treated my father with great respect and we were kept informed at all times. Lisa was always kind and considerate towards us and very helpful with regards to all aspects of the funeral and our wellbeing. We would definitely recommend Austin’s to anyone in need of their services.

Treated with sympathy and respect and very helpful from the beginning to the church service and crematorium. Thank you.

From start to end the staff took the stress out of the situation

The assistants were very helpful and caring

Hayley at the Letchworth branch was so supportive and empathetic,nothing was too much bother for her.
Sam who looked after us on the day was lovely.Never rushing us and very respectful.
Everything went smoothly and was the best it could be.

This was a very stress free experience and I appreciate the brilliant communication I received from the service