Automotive Superstore Pty Ltd Reviews 

Resolving pricing issues took a bit but expediting the delivery made up for the earlier stress!

I purchased a few items (Order 101106185 ) totalling $1500 on 13/08/26 8am with the expectation that the items would be despatched the same day if the order was placed before 2pm. Thats what the website showed! I wont be purchasing from this misleading, deceptive company ever again. I questioned them on why the items had not been despatched in the time frame that the website said it would be and was met with an email response from 'Guy' who didn't help with the order at all. If you were honest with customer orders and tell them you actually don't have the stock to send then they can make more informed decisions whether to purchase from AS at all - there are plenty of other retailers that sell the same stock. Since the 14th August there have been multiple emails to 'support', 'contact' and the 'text message service for online orders', however no-one has made ANY effort to reach out to me so I gave up and resorted to Paypal Dispute Resolution.

A generic email quote I received from the Founder 'Jeff, "Reviews from our returning customers like yourself help us improve our business so we can continue to provide the best-in-class service to you. Our team values our VSPs - so we'd love for you to have your say!
While the team prepares your order, I would be extremely grateful if you could complete a quick review - we're always looking at new ways to improve and would love for you to tell us how your online shopping experience has been.
Your feedback is incredibly important to me."

Anyhow, I made sure I paid with Paypal so they could intervene if there were any issues - luckily, because obtaining any sort of 'Customer Service' from this business has been the WORST I have ever experienced with an online seller. I will purchase from Autobarn, Amazon or Ebay instead. Jeff -there's your 'incredibly important' feedback. It seems like my purchase problem is not isolated incident from many reviews I have read.

A few hiccups with parts delayed, after an absolute nightmare with Rolan parts I was stressed that it was going to take 3 weeks again as my car has been off the road for a month. But Peter contacted me and sorted everything out, parts rocked up today and stoked with the last bit of service at Automotive Superstore.

Just bought an air filter for my Prado using click-and-collect. The website was easy to use and the price was excellent. Processing the order so that I could pick it up was a bit slower than anticipated, 3 days for a simple click and collect, but I had no issues with that. Pickup was a breeze and the staff were friendly and helpful.

The dispatch ietm so slow. If you need part ASAP better buy from other place it's took about two weeks to receive part slow shipping not recommended

I recently purchased a K&N oil impregnated engine air filter for my petrol fuelled 2008 Subaru Liberty 2.5. My fuel economy was pretty spectacular already, achieving in excess of 35 mpg average or 12.5 kilometres to the litre or 8 litres per 100 kilometres but it was starting to fade a bit and the air filter was discoloured.

Automotive Superstore had the K&N filter version that fitted the original filter box at something over $80 compared to $10 to $15 for an after market standard filter.

While no representations were made specifically about fuel economy, claims of up to a 5% increase in power were made and fuel economy and power are related. Moreover there is no easy way for a consumer to measure power, while they can relatively easily measure fuel economy.

When I fitted the new oil impregnated filter I could not be sure if there was an increase in performance so I crunched the numbers for the prior 11 fills, as it happened, and drove the car the same way I had before doing pretty much the same trips under the same winter conditions.

Eleven fills later, I crunched the numbers and found that I had got 34 mpg (11.9 kilometres to the litre instead of 35.6. (12.45) That might not sound like much but it does add up and there’s no way you want it to be worse when you’re paying nearly 7 times the price for it.

I think 11 fills was enough to average out fill anomalies and I've just refitted my old air filter. I applied for a refund on the expensive K&N oil impregnated thing because despite the fact that you could clean it, cleaning it apparently costs about the same as buying a new cheap filter anyway.

Automotive Superstore refused the refund and told me that no claims had been made that it increased fuel economy! Maybe, but I sure don’t think it should have been worse! I had nothing to gain by being misleading about this since I was fully prepared to return the product. If I was convinced it worked, I would not want to return it.

Meanwhile, the expensive K&N thing would have cost me .5 kms for every litre used. That's about $850 over the 80,000 kms or about $210 a year more. It cost me $102.60 with tax and delivery and the new ordinary one was about $12.50. I mean who would want to keep a possible 5% increase in power (barely noticeable) over $850 in the bank?

The air filter is the only significant variable and I have now gone back to the old system so we’ll see what the next 11 fills comes up with.

I can’t understand this attitude. It’s so prevalent nowadays. Dale Carnegie who wrote the best seller book ‘How to Win Friends and Influence People’ advised that customer service was always better off giving way to the customer even if they thought they were in the wrong, which I am not, because it was simply good business practise. The way I see it is it’s a bit like a handshake between people ... the establishment of an understanding ... an acknowledgement that there will be give and take and not just take.

Businesses that don’t get this are simply badly run and they’ll be trouble to you in the long run. I’ve seen a few of these go bust, actually, and no wonder.

I might even raise the matter with Fair Trading NSW. It’s not difficult to make a complaint. I’ve done it before and like most government agencies they might take a while but they do get there in the end.

I made a request regarding a car cover. In a short while I had a reply. Impressive then ordered the item and completed the sale.A follow up email and here I am .

I ordered parts choosing the click and collect option to pick up from Meadowbrook. I placed the order on a Sunday and assumed I could collect during the week. It was only after the order was placed and paid for that I got the message that the order won’t be ready to collect until the following week. I would have paid for postage had this information been provided before placing the order. I’m not in Brisbane next week so will have to try and figure out a way to collect.

Great service, quality products and prompt replies.

I placed an order (order no #101085778)on 22 July 2026 but realised immediately that I had selected the wrong product. I contacted Automotive Superstore straight away and clearly requested that the order be changed to the Heavy Duty Boot Liner for the Mercedes GLC Class (X254 SUV) 2022+.

I received a response confirming that my order had been put on hold and that they would arrange the exchange once the correct product was added to their system.

Unfortunately, despite this assurance, I have received no meaningful update or resolution. As of 9 August, more than two weeks later, I am still waiting for an update and my order and my order has not been shipped.

Communication is only available through support emails/tickets, and I have also received automated messages asking me to respond even though I am the one waiting for the matter to be resolved.

A simple order correction requested on the same day the order was placed should not take this long. Very disappointing customer service.

Initially tried to make my online purchase via my PC (as I have done with previous purchases); but for some strange reason, it wasn't working - kept telling me that an error had occurred, and to try again later?!
Trying again later, yielded the same results!?
I then made a phone call to A SS, where by it was recommended to me that I try and make the purchase on another (different) device; which ultimately worked in the end.
However the two previous attempts that were initially made, were showing up on my transaction statement as 'pending'; which I found to be quite disconcerting (considering I only required one item, and now there was the possibility of two purchases and two separate shipping fees).

Superior service. Ordered 1.50 pm, received 9.30 am the next day. Have been waiting on another automotive/electronic order from major online retailer 6 days order not yet processed, so no comparison with you guys. Will be back

Great range of products at decent prices with quick delivery times.

Horrible experience ordering something with these guys. Support is just an automated message every time, most likely AI. Ordered a click and collect pickup and after the 3 day timeframe contacted support online who said the order would be ready by the end of the day, went in and the staff said the part was never even picked or sent to them. Requested a refund after 10 days of waiting and was told my order was "put on hold and won't be sent" so even after contacting support twice and going in, it still wasn't sent! Ordered through another supplier who had it at my door the next day and guess what? Next day it's suddenly ready for pickup from these guys, absolute joke of a business and as other reviewers have stated; there's no phone to call it's just a robot and the email supports the same.

I was sent the wrong hub.
I notified the store straight away.
It took a week to receive an email.
A month later and nothing but problems with return post labelling, the post office has notified me the hun cannot be returned with the details given to me by automotive superstore, so no correct hub and no refund.
DO NOT BUY FROM THIS STORE AND EXPECT GOOD SERVICE

Just a couple of things to know before ordering. Tried to order during the weekend, but couldn’t pay in any way (credit card, PayPal, Apple Pay), the website gave an error. Was able to order on Monday morning. Ordered a product, there wasn’t any indication on stock level or delivery time lines. Price seemed too good to be true. Contacted them, only way to contact them is through sms for existing orders, response time was slow and received an unclear answer on delivery timelines. I decided to cancel my order on Tuesday morning. And as a cherry on top, I now had to pay 5% over a cancelled order around 400 bucks that they didn’t even start to fulfill.. Shame on them. Avoid this company.

Professional and pretty easy to shop online

It's been 2 weeks they haven't shipped my order and if they email me it's only once and they stop responding never gonna shop here again

Promised a delivery date, did not meet it and then it is impossible to get to speak to a human at this company about your order. All you get is AI bot responses from their email and web site. Then if you call they tell you no one can speak to you about existing orders.
Go to a company with real humans you can speak to such as Strathfield Car Radio!