AutoPayPlus is one of the most unique and awesome products we offer to all our guest's. It builds guest loyalty and is a core offering we show to all of our guest's
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Lees wat reviewers zeggen
Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... Toon meer
Bedrijf heeft geantwoord
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... Toon meer
Bedrijf heeft geantwoord
Once I requested to be transferred to a live agent my time was not very long at all. Mariely was very polite and professional. She reassured me that my request was timely and there would be no problem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over AutoPayPlus
Geschreven door het bedrijf
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Geschreven door het bedrijf
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Contactgegevens
800 North Magnolia Ave. 12th Floor, 32803, Orlando, Verenigde Staten
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4,8
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Overcharge & Refund Issue
Bought a Toyota car at dealership with the Autopayplus. I did not know Autopayplus was a third party. When I received my car title, I thought great I am done. Nope. Autopayplus continued to withdrawal money four more times until I called them to stop. Since Autopayplus was a third party they did not know to stop withdrawing my money. When I saw a recent pending Auyopayplus activity on my bank account, I called the bank fraud department to stop the process. The recent charge was reversed and then I was patiently waiting for my other refund of overpayment. $203.36 was the withdrawal, I received a check of $175.91. Autopayplus representative plainly said when I called as fraud, my bank placed a fee on them. Autopayplus then passed that fee on to me by deducting from my refund. Gross. The representative had no sympathy did not even say I’m sorry. I guess he didn’t care as I wasn’t a customer anymore. Or maybe cause it’s not his money that is disappearing.
Simply don’t use Autopayplus, just pay directly to Toyota and save yourself money and hassle.
21 mei 2026
Review zonder uitnodiging
AutoPayPlus is one of the most unique…
AutoPayPlus is one of the most unique and awesome products we offer to all our guest's. It builds guest loyalty and is a core offering we show to all of our guest's
22 mei 2026
Review zonder uitnodiging
Sassha was wonderful and patient with…
Sassha was wonderful and patient with me and helping understanding
19 mei 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Alex. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Sassha was wonderful and patient while helping you better understand everything.
We appreciate your kind feedback and will be sure to share your recognition with Sassha. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
It was a great experience and a great…
It was a great experience and a great blessing to have good ppl
18 mei 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Nartisha. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you had a great experience and felt supported by our team.
We truly appreciate your kind words. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Antwoord van AutoPayPlus
Hello. Thank you for sharing your feedback with us. We’re delighted to hear that you found our team friendly and knowledgeable.
We appreciate your kind words and are proud to be your payment concierge. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Una persona muy amable con…
Una persona muy amable con buenosnconocimientos y excelente capacidad para ayudarte a solucionarntu problema
11 mei 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hola Orelmis, muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que recibió una atención amable, con buen conocimiento y una excelente disposición para ayudarle a resolver su problema. Agradecemos su confianza y estamos orgullosos de ser su concierge de pagos. No dude en comunicarse con nosotros si necesita asistencia.
Staff is so pleasant and so…
Staff is so pleasant and so professional.
8 mei 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello, thank you for your feedback! We’re glad to hear you found our staff pleasant and professional. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Professional, knowledgeable and respectful …
I spoke to a representative after a minimun hold time. I was greeted by a well spoken professional representative. She was respectful, very knowledgeable and efficient. I had several questions that were answered and my problems resolved very quickly.
7 mei 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Larry, thank you for sharing your experience with us! We’re glad to hear you were connected quickly with a professional, respectful, and knowledgeable representative who was able to answer your questions and resolve your concerns efficiently. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
SO sketchy from beginning to end
**Update since they decided to reply and lie**
No one has reached out or spoken to me. I set an appointment up yesterday to try to speak to an agent. The agent never called (wasting my time), just marked it as complete an hour after they were supposed to call. I disputed the charges through my bank at that point. I called today to try to resolve given their reply. “Calvin” hung up on me TWICE. Once when I said I wanted to cancel my payments and again when I said I want to speak to a manager. I had to call a completely different department so I could talk to someone OTHER than Calvin to actually close my account. Supposedly management is going to call me back tonight to talk to me about Calvin, but I don’t think I’ll hold my breath. This is one of the worst companies I’ve ever dealt with. It is ILLEGAL to hang up and refuse to discuss business with a customer because they want to close their account. You’re lucky I’m not reporting you to the AG for bad business practices.
~~~~~
SO sketchy from beginning to end. Tried to add in services I didn’t agree to. Charged me three payments after I sold the car - had to get my bank involved to get them to stop. Just awful.
29 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Good morning Sarah, we’re truly sorry to hear about your experience and understand how frustrating it must have been to have additional withdrawals after your vehicle was sold. That is certainly not the experience we want for our Members.
We take concerns regarding account changes and payments very seriously. We want to help resolve your concerns and clarify that we do not automatically receive notifications when a vehicle is sold or a loan is paid off, and steps are required from our Members to stop scheduled payments. Your feedback is important, and we would appreciate the opportunity to review what occurred on your account.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
The customer service was great very…
The customer service was great very friendly staff
29 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Rubie, thank you for your feedback! We’re glad to hear you received great customer service and found our staff to be very friendly. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Best service they call when they say…
Best service they call when they say they calling respectful and solve your problems
29 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Joe, thank you for your feedback! We’re glad to hear our team followed through, treated you with respect, and resolved your concerns. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Autopayplus Insurance
When I was reaching out to speak about changing from my current Insurance, Elizabeth made the experience great and very informative. Im a first time car buyer and im still learning about insurance. Elizabeth informed me of my different options and answered all my questions perfectly. If im going to speak to anyone about insurance it would definitely be Elizabeth, she is passionate about her job, she speaks with energy unlike a previous representative that I spoke to from a different company who felt like a soulless machine.
28 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Alexis, thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Elizabeth made your experience informative and positive, especially as a first-time car buyer. It’s great to know she took the time to explain your options clearly and answer all of your questions with care and energy. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
I got 2text messages about my phone…
I got 2text messages about my phone appointment and when they called the representative did know why the appointment was scheduled. After speaking with the representative she helped with the closing of me account.
27 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Margaret, thank you for sharing your feedback with us. We apologize for any confusion regarding your appointment, and we appreciate you bringing this to our attention. We’re glad to hear that our representative was able to assist you and help with closing your account. Your experience is important to us, and we appreciate the opportunity to improve. Thank you for choosing AutoPayPlus, and please don’t hesitate to reach out if you need further assistance.
How the Conversation Went !
The gentlemen was very professional and very patient with me as I asked plenty of questions and he answered each and every one of them more than one time and help me understand what was it that I was needing I’m very pleased with the outcome.
27 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Sandra, thank you for sharing your experience with us! We’re glad to hear that our representative was professional and patient, taking the time to answer all of your questions and ensure you fully understood everything. We truly appreciate your kind words and are happy to know you were pleased with the outcome. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Antonio has been great
Antonio has been great! Everytime I speak with him, I get great customer service, and everything taken care of and then some. He is very pleasant to speak with and very informative and polite. I look forward to speaking with him again.
24 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Mystique, thank you for sharing your experience with us! We’re glad to hear that Antonio consistently provides great customer service and goes above and beyond to take care of everything you need. It’s wonderful to know he is pleasant, informative, and polite during each interaction. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Antwoord van AutoPayPlus
Hello Wanda, thank you for your feedback! We’re glad to hear everything was explained in a way that was easy to understand. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Professional and efficient!
21 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Ginger, thank you for your feedback! We’re glad to hear you received professional and efficient service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great Service!!!!
I had some issues with my bank and some ACH issues. There was some clerical issues that were unfortunate for me. But Operations Manager James called me an assured me that he personally take care of my issue and he promptly did. It’s rare to find a company that will stand by their word and this company did. I appreciate them and will always be grateful for their dedication to excellent costumer service. Thank you James and Auto pay Plus.
19 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Good morning Brandon, we’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be, especially when it involves your bank account and a refund. That is certainly not the experience we want for our Members.
We take concerns involving account security, payment handling, and refunds very seriously. We understand there may have been a miscommunication during this process, and we want the opportunity to review your account thoroughly to ensure everything is handled correctly and to address any outstanding concerns.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
No la utilicen ellos son estafadores al…
No la utilicen ellos son estafadores al final de que terminas de pagar te sacan más dinero y cuando no lo asen te amenazan con dañarte el crédito y te toca pagar más aunque allá pagado la totalidad de la deuda
20 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Buenos días, Francisca. Lamentamos que no esté satisfecha con su experiencia y comprendemos su frustración. Queremos asegurarle que AutoPayPlus no es una estafa y opera con integridad, esforzándonos siempre por brindar a nuestros miembros una experiencia de 5 estrellas.
Nos tomamos muy en serio las inquietudes sobre saldos y estado de la cuenta. Puede haber un malentendido con respecto a su saldo restante, y agradeceríamos la oportunidad de revisar su cuenta directamente con usted y brindarle toda la información necesaria.
Nuestro Director Sénior de Operaciones está revisando su cuenta y se comunicará con usted en breve. Esperamos poder ofrecerle una mejor experiencia.
Budgeting to pay off accounts
Great experience with this team
15 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Cassandra, thank you for your feedback! We’re glad to hear you had a great experience with our team. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
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