AutoPayPlus is one of the most unique and awesome products we offer to all our guest's. It builds guest loyalty and is a core offering we show to all of our guest's
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Lees wat reviewers zeggen
Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... Toon meer
Bedrijf heeft geantwoord
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... Toon meer
Bedrijf heeft geantwoord
Once I requested to be transferred to a live agent my time was not very long at all. Mariely was very polite and professional. She reassured me that my request was timely and there would be no problem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over AutoPayPlus
Geschreven door het bedrijf
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Geschreven door het bedrijf
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Contactgegevens
800 North Magnolia Ave. 12th Floor, 32803, Orlando, Verenigde Staten
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4,8
Uitstekend
7K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Carlos was amazing
Carlos was amazing. Straight forward, moved quickly, made sure I understood the process for a first timer and reviewed all my information and facts before submitting to make sure everything was correct. Amazing customer service !
13 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Anisah, thank you for sharing your experience with us! We’re glad to hear that Carlos provided clear, efficient, and thorough service while making sure you understood everything as a first-time user. Your kind words about his attention to detail and customer care mean a lot to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Good experience with AutoPayPlus
Good experience with AutoPayPlus! When I paid off the loan early, there was some confusion with the lender (Capital One) and AutoPayPlus contacted Capital One on my behalf and got it all resolved. I would use AutoPayPlus again.
6 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello, thank you for sharing your experience with us! We’re glad to hear our team was able to step in, coordinate with your lender, and get everything resolved smoothly after your loan payoff. We truly appreciate your trust and are happy to know you would use AutoPayPlus again. We’re proud to be your payment concierge and are always here if you need assistance.
Thank you for answering all my…
Thank you for answering all my questions and making the process easy
2 april 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Tammy, thank you for your kind feedback! We’re glad to hear all your questions were answered and that the process was easy. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Service not provided
Made a schedule appointment for 11:10 on 03/30/26 was waiting and waiting and never received a call. Then I received an email asking to complete a survey. I had multiple questions that need to be answered and wasn’t helped.
30 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Good morning Vanlleli, we sincerely apologize for the frustration caused by the missed scheduled call. We understand how disappointing it is to wait for a scheduled appointment and not receive the expected communication, especially when you have important questions that need to be addressed.
It appears there was an issue with the scheduling system that impacted your appointment, and we regret any inconvenience this caused. We appreciate you bringing this to our attention and are reviewing this internally to help prevent similar situations moving forward.
Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
I love Autopayplus
I love Autopayplus as I can split my car payment in 2 which allows me to budget better and have more money available for other things as well and I don’t have to worry about my payments as it is set to autopay so they go off every 2 weeks without me even thinking about it
30 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Claire, thank you for sharing your experience with us! We’re glad to hear that splitting your payments has helped you budget more easily and given you peace of mind with automatic scheduling. It’s great to know AutoPayPlus is making things more convenient for you. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great customer service
Yaritza is a very amazing person to talk to, she helped me get all my questions answered and helped me solve my login situation for my account
26 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Stephanie, thank you for sharing your experience with us! We’re glad to hear that Yaritza was amazing to speak with and helped answer all your questions while resolving your login issue. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Very prompt so far
26 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Patricia, thank you for your feedback! We’re glad to hear everything has been prompt so far. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Antwoord van AutoPayPlus
Hello, thank you for your feedback! We’re glad to hear you received great customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Excellent customer service!
25 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Joel, thank you for your feedback! We’re glad to hear you received excellent customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great service!
23 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Randall, thank you for your feedback! We’re glad to hear you had a great experience with our service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
I have been working with this company…
I have been working with this company since Jan of 2022. Everytime I need anything changed its very easy and seamless. They try to help you pay off your loans quicker and thay helps your credit. Im glad I chose AutoPay Plus. They are always helpful and there when you need them.
23 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Ashley, thank you for your continued trust since 2022 and for sharing your experience with us! We’re glad to hear that making changes has been easy and seamless, and that our service has helped you stay on track and work toward paying off your loans faster. Your kind words mean a lot to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you ever need assistance.
Horrible
Horrible. I set a time 7:20pm 3/19/26 for a call or email to speak to customer service and never received either. Then I received and email thanking me and to fill out this survey.
19 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Good morning Sarah, we sincerely apologize for the frustration caused by the missed scheduled call. We understand how disappointing it is to set aside time and not receive the expected communication, and that is not the experience we want for our Members.
We value your business and would like to issue an apology for the inconvenience with our support and we will investigate what happened to help prevent this in the future. In addition to offering Calendly appointments, we have also implemented an online text option and a call back option to improve responsiveness.
Since we are unable to identify your account from this review, please email your contact information to marketing@autopayplus.com, and our Senior Director of Operations will promptly contact you to help resolve the situation.
Antwoord van AutoPayPlus
Hello James, thank you for your feedback! We’re glad to hear you consistently receive great service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Crystal handled everything with ease
Crystal handled everything with ease. Pleasant experience
16 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello James, thank you for your feedback! We’re glad to hear that Crystal handled everything with ease and made your experience pleasant. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
La verdad me gusta mucho como me están…
La verdad me gusta mucho como me están ayudando a pagar mi préstamo a la financiera, gracias AutoPayPlus.
13 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hola Antonio, muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que AutoPayPlus le está ayudando a pagar su préstamo de manera efectiva. Agradecemos su confianza y estamos orgullosos de ser su concierge de pagos. No dude en comunicarse con nosotros si necesita asistencia.
Very helpful with getting set up
4 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Elizabeth, thank you for your feedback! We’re glad to hear the team was helpful in getting everything set up for you. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
They are helping with everything and…
They are helping with everything and fully understand and supporting. Because I at times need help understanding. Which is what they do
4 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Joseph, thank you for sharing your experience with us! We’re glad to hear our team has been understanding and supportive while helping explain everything along the way. Providing clear and helpful assistance is very important to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Had an issue activating account
Had an issue activating account, tried so many times got locked out became frustrated. But Auto Pay Plus got it right. Much respect and thanks!!
3 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello, thank you for sharing your experience with us. We understand how frustrating account access issues can be, and we’re glad our team was able to help get everything sorted out for you. Your patience means a lot, and we appreciate your kind words. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Francesa was kind and made everything…
Francesa was kind and made everything easy to understand. She reassured me that my payment went through perfectly.
3 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hello Sophia, thank you for sharing your experience with us! We’re glad to hear that Francesa was kind, made everything easy to understand, and reassured you that your payment went through successfully. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Es una manera más fácil para hacer los pagos de mi nuevo carro sin ningún problema
Es una manera más fácil para hacer los pagos sin retardos
2 maart 2026
Review zonder uitnodiging
Antwoord van AutoPayPlus
Hola, Gracias por compartir su experiencia con nosotros. Nos alegra saber que AutoPayPlus le facilita hacer los pagos de su nuevo carro sin problemas ni retrasos. Agradecemos su confianza y estamos orgullosos de ser su concierge de pagos. No dude en comunicarse con nosotros si necesita asistencia.
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