Product is decent, customer service was great then they ghosted me. Bought a custom mat, didn't fit; they asked me to go measure my currents mats which I did. They sent me replacements, which I apprec... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great set of floormats, exactly what the website presented them to be. Nice quality and fast shipping.
Shipment was lost by Fedex. Have tried contacting the company for 3 weeks not, email, phone, online support. No response Update: I did hear back from Autowin and they are remaking my floor mats.... Toon meer
Bedrijf heeft geantwoord
Good value and the colors were refreshingly represented very well. It would be 5 stars if the "special instructions" section they have, questions, and comments were responded to. Cannot comment on dur... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our floor mats are designed to fit precisely in each vehicle model, providing complete coverage and protection against dirt, moisture, and wear and tear. We understand that vehicle owners take pride in their vehicles, and we strive to create products that not only meet but exceed their expectations.
Contactgegevens
Geliu G.2, 14184, Vilnius, Litouwen
- info@autowin.com
- autowin.com
3,5
Gemiddeld
158 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
tappetini per portofino …
prodotto che rispetta le qualità tecniche ed estetiche che avevo richiesto
5 september 2024
Excellent quality mats for my bmw…
Excellent quality mats for my bmw couldn’t recommend enough
30 augustus 2024
I can not get anyone to respond to the…
I can not get anyone to respond to the problem I am having . Please call me at 214-796-9998
27 augustus 2024
Perfection The best experience ever customer…
The best experience ever customer service is excellent and the floor mats are the best I ever bought they look amazing they fit my car perfect with no imperfections at all very easy to clean they tick all the boxes if you love your car these mats are a must you won’t be disappointed don’t look else where these guys are the best at what they do thank you again
19 augustus 2024
Unfortunate error sorted very quickly and easily
There was an error with my order to the UK, I was sent a LHD set instead of a RHD set. I contacted AutoWin customer support via email and got a reply within hours and the correct set sent out. Received within a week.
19 augustus 2024
Mats did not match the order
Mats did not match the order. Quality is also not on par with the price point paid.
10 september 2024
Review zonder uitnodiging
Antwoord van AutoWin.com
Thank you for taking the time to share your feedback. We're sorry to hear that the mats you received did not meet your expectations in terms of fit and quality.
Customer satisfaction is our top priority at AutoWin, and we take your concerns seriously. We would love to make this right for you. Could you please contact our customer service team at info@autowin.com with your order details so we can resolve this issue promptly?
We appreciate your business and hope to turn your experience around!
Best regards,
AutoWin Team
Amazing design and quality of work
12 augustus 2024
Great Quality Car Mat for my Ferrari
The mats are made of high quality and appear to be quite durable. They are stylish, color is great, and they fit the car perfectly.
26 juli 2024
Antwoord van AutoWin.com
Thank you for taking the time to share your feedback. We're sorry to hear that the mats you received did not meet your expectations and fitment issue.
Customer satisfaction is our top priority at AutoWin, and we take your concerns seriously. We would love to make this right for you. Could you please contact our customer service team at info@autowin.com with your order details so we can resolve this issue promptly?
We appreciate your business and hope to turn your experience around!
Best regards,
AutoWin Team
Would not recommend
Waste of money. Sent me the wrong product twice and I just gave up. The second time it was poorly packaged and poorly constructed with the wrong materials, almost feel like it may have been on purpose. Would not recommend.
25 juni 2024
Antwoord van AutoWin.com
Thank you for taking the time to share your feedback. We're sorry to hear that the mats you received did not meet your expectations and fitment issue.
Customer satisfaction is our top priority at AutoWin, and we take your concerns seriously. We would love to make this right for you. Could you please contact our customer service team at info@autowin.com with your order details so we can resolve this issue promptly?
We appreciate your business and hope to turn your experience around!
Best regards,
AutoWin Team
Not satisfied
First I got an positive Mail with an possible discount, then after I sent them pictures they make fun and saying they look awesome. Whish I could share pictures.
EDIT 13.09
Here is they’r solution. I hoped for an maybe refound or new mats, but…..
CUT PASTE
Hello, The floor mats you ordered are not yellow, they are beige. According to our return policy, you could have returned the mats within one month from the date of receipt. Now, too much time has passed.
SORRY, can’t because they are in the bin
17 juli 2024
Review zonder uitnodiging
Antwoord van AutoWin.com
Thank you for your feedback. We are genuinely sorry to hear about your experience and regret that our communication came across in a way that wasn’t respectful or professional. This is certainly not the standard we hold ourselves to at AutoWin.
We take your comments seriously, and I will personally investigate what happened here. Your satisfaction is important to us, and we’d like to make things right. Please contact us at info@autowin.com , and we will work with you to address the issue promptly.
We truly appreciate your patience and hope to earn back your trust.
Best regards,
AutoWin Team
I am still waiting for a response
I am still waiting for a response. Initial response was good but now no answer despite my multiple requests. Not sure why?
7 juni 2024
Antwoord van AutoWin.com
Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your requests. This is not the level of service we aim to provide, and we understand your frustration.
Please rest assured that we will prioritize your case and get back to you as soon as possible. We greatly appreciate your patience, and if you could kindly reach out to us again at info@autowin.com, we will ensure your concerns are addressed promptly.
Your satisfaction is important to us, and we are committed to resolving this matter swiftly.
Best regards,
AutoWin Team
Excellent service and products
Amazing quality car mats for my URUS & Huracan. Better than OEM.
6 juni 2024
It is a reliable and prompt co
It is a reliable and prompt co. Iam pleased with my transaction, fast shipping. Thank you AutoWin. That is how you Win customers 😜
28 mei 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.