Product is decent, customer service was great then they ghosted me. Bought a custom mat, didn't fit; they asked me to go measure my currents mats which I did. They sent me replacements, which I apprec... Toon meer
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Lees wat reviewers zeggen
Great set of floormats, exactly what the website presented them to be. Nice quality and fast shipping.
Shipment was lost by Fedex. Have tried contacting the company for 3 weeks not, email, phone, online support. No response Update: I did hear back from Autowin and they are remaking my floor mats.... Toon meer
Bedrijf heeft geantwoord
Good value and the colors were refreshingly represented very well. It would be 5 stars if the "special instructions" section they have, questions, and comments were responded to. Cannot comment on dur... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our floor mats are designed to fit precisely in each vehicle model, providing complete coverage and protection against dirt, moisture, and wear and tear. We understand that vehicle owners take pride in their vehicles, and we strive to create products that not only meet but exceed their expectations.
Contactgegevens
Geliu G.2, 14184, Vilnius, Litouwen
- info@autowin.com
- autowin.com
3,5
Gemiddeld
158 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic communication nothing is too…
Fantastic communication nothing is too much trouble.
13 mei 2024
My order hasn’t arrived yet and it has…
My order hasn’t arrived yet and it has been more then a month
2 mei 2024
Antwoord van AutoWin.com
Hello,
We apologize for the delay in your order. You chose the standard delivery method, and unfortunately, due to the ongoing delivery restrictions and the current situation in Israel, shipments are taking longer than usual. We appreciate your patience and understanding during these challenging times. Please contact our customer service team for further assistance or to explore alternative solutions.
Thank you for your understanding.
Best regards,
AutoWin
everything is so great!!!!!
29 april 2024
Best Mats and Matching Colors I’ve Seen
Super high bespoke quality mats for my exotic collection
11 april 2024
The mats were completely the wrong size…
The mats were completely the wrong size and shape. This is despite them having the make model and reg of the car . Very disappointed.
5 april 2024
Antwoord van AutoWin.com
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about the issues with the size and shape of the mats. We strive to ensure a perfect fit based on the make, model, and registration of the car, so it's disappointing to learn about this mismatch.
Please reach out to us directly at info@autowin.com with your order details. We are committed to resolving this issue promptly and ensuring that the mats fit your car correctly. Your satisfaction is crucial to us, and we look forward to making this right for you.
Thank you once again for your feedback, and we hope to solve this issue to your satisfaction soon.
The car mats themselves are very well made.
The car mats themselves are very well made.
The reason for giving it 3 stars were due to the fact that:
1. The wrong set of mats were sent to me.
2. Their reply to my emails took almost 2 weeks.
3. I eventually received the correct mats free of charge, they fit very well. But it took over a month to receive them due to the facts above.
If the original mats sent to me were the correct ones I would have rated 5 stars…
22 maart 2024
All perfect!
20 april 2024
Review zonder uitnodiging
The hat I bought was absolute garbage
I purchased new floor mats for my 2004 BMW z4. They could not have been any better! They were excellent. I’d highly recommend!
17 maart 2024
Antwoord van AutoWin.com
Dear Client,
Thanks for confirming that hat was not from our shop :)
Thank you for your feedback about floor mats!
Warm regards,
AutoWin Team
Great service and quality
29 februari 2024
Great value
The quality of the merchandises very good for the price very happy with my purchase.
12 februari 2024
amazing quality product
12 februari 2024
Disappointing experience
On January 14, 2024, the car mats I ordered with ordered #1441 arrived at customs with a one-month delay and got stuck there. I then asked for the order to be canceled and refunded. They asked me for a refund fee three times the amount I had paid. A complete disappointment, I did not receive the product and the 215 euros I paid were burned, I was not informed enough, so I will never buy from this site again.
14 februari 2024
Review zonder uitnodiging
Antwoord van AutoWin.com
Dear buyer,
Initially, there was an issue with the delivery address you provided, which resulted in the shipment being returned to us by FedEx. We promptly reached out to you to rectify this issue and reship the item with the corrected address.
However, upon arrival at Turkish customs, it seems there was a request for customs fees in accordance with local regulations. We understand that unexpected fees can be inconvenient, but unfortunately, they are beyond our control as they are imposed by the customs authorities of your country.
Sincerely,
AutoWin Team
Not a good fit compared to the oem ones…
Not a good fit compared to the oem ones that came with my car. Not sure where they got the pattern from.
The snaps were the wrong model. However, they shipped the correct ones which I got 3 weeks later. Last, the holes for the snaps were not in the correct location. I has to recut the holes in the matt. Outside edging looks nice. But I would not recommend buying from this company again.
Update: The new clips that were sent do not fit. So now I have nothing! I would like a refund.
20 januari 2024
Antwoord van AutoWin.com
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced with our product not meeting your expectations. We understand the importance of a perfect fit and the frustration it can cause when it falls short. Your comments regarding the incorrect snaps and hole placement are duly noted, and we are actively working to address these issues to ensure a better experience for our customers in the future.
We're glad to hear that we were able to rectify the situation by sending you the correct snaps, albeit with a delay. However, we understand that this does not fully compensate for the inconvenience you endured.
We take customer satisfaction seriously, and your feedback helps us improve. We will use your comments to enhance our quality control processes and ensure that such issues are minimized in the future.
Once again, we apologize for the inconvenience and appreciate your honest feedback. If there's anything else we can do to make things right, please don't hesitate to reach out to us directly.
Special request handled.
I requested some special color thread. They agreed, no up charge and I still received very quickly. Good quality product & great firm to do business with.
9 februari 2024
very fast and efficient
17 januari 2024
Schöner Teppich
Schneller Versand, gute Verpackung und toller Teppich. Schaut super aus und tolle Qualität!
18 januari 2024
Review zonder uitnodiging
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