Baitullah Travel Reviews 

I have booked whole package with them, stayed at Emar Taiba hotel, which is very good and value to money accommodation, i had a great experience and i enjoyed the trip alot ..

Hiba was very helpful in the booking process 👍

Very friendly & great service. I highly recommend.

Everything from booking my flight to getting my visa sorted for my recent month long trip to Saudi for Umrah was handled by Hiba!

She is a superstar of an agent.

Literally she made the whole experience easy for me with enough time in transit to rest.

Allhamdulliah amazing experience. We had the pleasure of booking our first family Umrah trip with Mohammed Usama (02037441114) who bettered other quotes I received.
The visa, hotel accommodations, flights, all ground travels were all taken care of. Usama dealt with all our queries quickly and efficiently. Provided us with a fantastic service at an affordable price, cannot complain at all.
We would recommend anyone to use their services, insha'Allah we would love to go again.

I contacted this company and Faisal responded and provided the best possible service a potential customer could ask for. Really please with his attentiveness and understanding my circumstances and even providing me with a solution. Highly recommend, especially if you get Faisal to sort you out. 10/10 service.

Really enjoyed my umrah thanks to Baitullah Travels. Sonia the booking rep for the company was with me from start to finish, it was such a relief to know someone was there throughout my journey. The company can cater for all your needs, just ask them while booking. The car transfers were amazing, clean, spacious cars for each destination. Jzk to Sonia for looking after us and hope to travel with the company again soon iA

Horrible experience please avoid brothers and sisters, they don’t care about your experience just do so much to convince you to book and once they have your money they are not bothered. I paid in full 4 months before my journey and specifically said I want my visas all sorted a month before so I can rest assured before travelling, the person who I dealt with was the most rude and horrific guy called farhaj, he did not care about how to speak to customers and just said stuff like’ I told you’ you will get it so what’ I needed up having to resend all my details over and over again to them felt like I forced them to get my visa done only couple days before I had to fly was soo frustrating and dealing with the most rude person did not help and refused to even answer my call or messages. I wrote a review just before I was due to fly out and was then contacted by someone who shocked me with comment. he said ‘was that comment you?, I said yes that was and honest review, he replied with saying ‘ I suggest you remove that review if you want your visas and want to travel’ I was shocked and soo appalled. I did remove it as I paid in full and was worried these people are trying to do me over. I have completed my journey to umrah, the hotel the booked for me I was told was excellent it was not it was disgusting and filthy. I ended up having a day less than I was supposed to in Makkah and they charged me for a day more than I stayed there, they really did rip me off.I would not recommend anyone to use this company. Please don’t you will regret it.

I have been for umrah through baitullah travels. My brother asadullah did all for me ticket hotel visa . Done great job and I’m very happy with their service. He’s been in touch with me whole time thanks Asad bhai

Muhammad Usama sorted my umrah package. Very helpful though and excellent customer.
would recommend.
Muhammad Usama 02037441114

I had a very good experience brother Saad Ullah was very professional sorted out everything on time whenever I messaged him and had any questions he would reply straight away I will recommend his service to family members
Saad ullah
02037458473

I booked my umra trip package with baitullah travel
Very reasonable price .all travel exactly on time .I must mention jordon air for their efficiency too .local transport in saudia was absolutely perfect .arrangements were made perfectly well in advance .possibly the best hotels .mins walking distance from holy places .
I recommend them to all who will want to enjoy worry free travel

Went for umrah in Jan 2024 with my family 6 people hafiz yasir gave me a very good and professional service and had no issue with anything had private transport included and the price was very good and reasonable

Booked this trip with the help of Yasir Hafiz and it was amazing. Having never been to Saudi before, we were slightly nervous about getting around however Yasir was helpful as he explained the process, completed all the paperwork/ visas, organised all the transport from airports as well as from Makkah to Madinah. It was wonderful experience and InshaAllah we hope to visit again. We would definitely recommend and use his services again.

The service was excellent and hiba was very helpful and polite I would book my all journeys through hiba good attitude and respect.call her on 02034753785.thank so much hiba

I had a terrible experience with Baitullah Travel, managed by Times Travel Ltd. (Reg No. 01813409). I booked Emaar Al Khalil Hotel in Makkah, Saudi Arabia, with a £50 deposit using my credit card. However, issues arose when settling the remaining balance.

Despite their website stating credit card payments are accepted (https:// www.baitullahtravel .co.uk/ payment-security.html), they claimed otherwise, raising concerns about transparency and reliability. Despite my insistence on credit card payment, they demanded a bank transfer or cash.

After expressing concerns, travel consultant from Baitullah Travel requested an email for a refund but later reneged on the promise. Baitullah Travel has refused to refund the £50 deposit, displaying a lack of accountability and customer service.

It is disheartening to note that the travel consultant, travel consultant from Baitullah Travel , explicitly mentioned in our WhatsApp conversation that they are aware of how to challenge reviews. His statement, "Okay no problem, you can do that, we know very well how to defend, thanks," adds a concerning dimension to my experience with Baitullah Travel

I strongly discourage booking with Baitullah Travel or any associated with Times Travel Ltd due to their lack of transparency, contradictory policies, and unprofessional behaviour. Avoid the headache and choose a more reputable travel agency for Makkah accommodations.

Habib has been as absolute star in arranging our trip for Umrah.
He made sure we got what we wanted every step of the way.
He booked the hotels we wanted which were walking distance to Haraam in both Makkah and Madinah.
He constantly messages to find out how we were during our trip. Communication with Habib was excellent as he was always available when needed and ready to help.
I am so happy with his service that I have actually booked for Umrah trip for my mum and sibling through him.
Thanks Habib and may Allah SWT bless you abundantly.

Never to disappoint. My second Umrah trip, everything went as planned. I was broke but based on the flexibility and support, i was able to pay for everything. I will definitely refer my family and friends.
Asadullah, thank you so much for another memorable trip. May Allah count you and I amongst the favoured. JZK

Omar Raza organised and arranged our booking for us. He was very efficient and gave us lots of different option choices which we then chose from. They fitted our required dates perfectly alhamdulillah. Our overall Umrah experience was brilliant. The hotels were good and within walking distance of the mosque which made the access to the mosque easy and accessible especially since we had elders with us, this was really useful. For our Ziarat’s, the drivers got in contact with us when we got to our locations on the correct dates and we made arrangements with them regarding dates and times etc. They were very good and very informative throughout the drive and told us the significance of each site. It was good to have a private transfer just for our group. We were collected to and from the airport which was also very convenient alhamdulillah. Omar was available whenever we had any questions or concerns and answered us promptly when we needed him. Very grateful to him for organising our Umrah. Omar’s contact number is 02037458045

We booked tickets with the Agent, who offered a discount in exchange for a positive Trustpilot review. Initially, everything went smoothly—receipts for hotels and taxis were provided. However, on the last day, we were unexpectedly asked for an extra £500, citing a contract clause about potential price increases. Despite paying the full amount, we couldn't seek a refund when the price surged. Upon arrival in Saudi Arabia, our hotel and taxi reservations were canceled, forcing us to scramble for alternatives. Agent failed to provide my mum's visa as agreed. When my father left a negative review, Agent threatened legal action, claiming his company's dissolved status seemed dubious. Despite assurances, it appears the company engages in deceptive practices, contrary to Agens claims. As a single woman, taking my parents on their first Umrah, Agent tactics left me feeling confused and vulnerable. Despite his promises, the experience turned sour. The unexpected £500 demand and subsequent challenges with reservations, coupled with the threat of legal action for a negative review, have added unnecessary stress to what should have been a meaningful journey for my disabled parents.