Bambee Reviews 

Jenny is always available when we need her and ensures she covers everything we need before we end our calls/conversations. I love that she does video calls, it is our first manager who does and she recaps the meetings which is greatly appreciated. We love working with Jenny!

Jenny is really knowledgable and helpful with all HR maters and thuroughly answers my questions each time we have a meeting.

Signed up for a two-year contract. Within the first month, had an almost entirely new team. Found many interactions to be less than professional - for example: had multiple Zoom calls where the team member used a free Zoom account so that our call was shut down within 30 minutes - whether we were done or not. Seemed very unprofessional. Then, had issues getting payroll set up and the company couldn't get our first payroll to run. We ended up going back to our old payroll system to get checks out on time to our staff. After the payroll debacle, we asked to cancel. We signed up on December 7th, with the contract supposedly going into effect January 1. On February 1 we asked to cancel and were told no refund. We asked to please consider a partial refund as our faith in the company's ability to meet our needs was severely compromised by the experience with payroll and we didn't want to chance doing anything else with them. They wouldn't even consider that. I could understand if we had been using them for several months and then wanted to cancel, but we had barely been with them for one month. I would NOT recommend this company to anyone.

Amazing Product. Amazing People. 24/7 availability.

Crystal, our dedicated HR Manager at Bambee, is our all-things-HR rock, our lighthouse, our guide through the challenging waters of Human Resources. She is there for everything we need, every time we need her, and for a tiny fraction of the cost of having an in-house HR Manager. Our experience with Crystal and Bambee has been outstanding!

Something must have changed in the management of this company, clearly there have been positive reviews, and then you see suddenly the many, many reviews that are like the one I am leaving now. I was referred to Bambee by a business coach for some personnel issues. I signed up for $1 on a 7 day trial. On the 5th day I received an email saying my account would be "automatically upgraded" that next day (day 6). I never read in the initial trial sign up that this would lead to a $4069 withdrawal from my account. It is important to note that I received MANY emails from them once I signed up, so it was not unusual to see them in my inbox- complete your account, you haven't completed your account, ect.
I called on that 6th day, voice mail. Emailed, no response. The next thing I know, $4069 (a number I never consented to) was taken out of my business checking account. I called several more times, emailed and finally got "N" on 12/22. "N" had very little to say, other than someone would get back to me about the "decision" to refund my money. I did receive an email saying "we are sorry to see you go" so my "membership"' was canceled.
I have continued to call and email and it is VERY difficult to get a person. They have voicemail that you are prompted to that says "this mailbox is not monitored". Today, after emailing again and calling again I received this:

Hey again,

I do apologize but the refund request was denied by management and our Billing team.

I am truly sorry I was unable to help.

Best,

"D"
Customer Experience Specialist | Bambee | (844) 398-9400
445 S. Figueroa Street, Suite 3100, Los Angeles, CA 90071

Here is my hunch- they are going out of business anyway and possible court proceedings, BBB complaints, poor reviews, and a bad reputation is worth it to them to take your money. This is not a real company. No real company does business this way. DO NOT give them $31, $1 or even $.05. They will dip back in and take thousands under the premise of having sent you a warning email as a legal loop hole to keep your money. If I did business this way I would be run out of town and loose everything. This is a SCAM. Don't fall for their canned responses to these reviews, either. They are pathetic attempts to diminish their unethical business practices and nonexistent customer service.

I would say the product seams good. They have a nice app. The customer service is pretty bad. If you have an issue, good luck getting ahold of someone. I paid for 6 months but cancelled because I could never get my success manager on the phone or respond to emails. My HR manager was the same. I tried to access documents after I cancelled, but had 2 months left on my subscription, and they had terminated my account even though they said I'd be able to access anything. No word from my success manager when I cancelled asking what they could do better.

Terrible company. They started out good. Their cost increased significantly. Once they charged me 12k for the year they totally stopped supporting my team. Impossible to get a hold of and extremely unresponsive super disappointed to have wasted so much money that I don’t have to waste.

I love the service concept, but it has been a terrible experience trying to get any account support. When you call you are put into a voicemail, emails don't get any kind of ticket or confirmation of receipt - let alone a response - the calendlys show zero availability to book a call (or the links don't function), and we haven't received any response to the chat/messaging feature from the supposedly 'always on call' reps. I'm at my wits end and having to research another provider.

During my 7 day trial review I informed the HR rep that we could not afford the $2999.00 annual lump sum, I mistakenly miss-read it and thought it read $29.99 per month. This was all the week of Thanksgiving 2023. Well the trial ended Nov 11-26 I could not find how to cancel it on that day. I called Monday morning Nov 27th as soon as they opened and spoke with Tay. Tay then explained how to cancel the account. I was then informed that she could not guarantee the cancellation request would be honored.

I did not use any services during this trial period. However I have repeatedly called and ask for a supervisor with no return call to date.

Laurina informed me that she went back and listened to the call with myself and her but said that I did not confirm the cancellation because I told her that I would speak with my board and get back with her. Now it seems they are playing on words instead of good ethics.

The morale to the story I informed you that we could not afford it within the 7 day trial period, you were closed on a Sunday so no one was there to assist me with my problem and I DID NOT use your service at ALL during the trial period!

It is really sad that I had to write a review as such and your employees could not resolve the issue before it arrived to this point.

I have filed a BBB formal complaint!

I was on the plan for $9 for some time. Last month, they charged me the hold fee and charged me the active account $300 fee without getting confirmation and would not refund the charge.

We are searching for a new payroll company and came across Bambee. Called their 844-989-4001 number for new business & was on hold 15 minutes. Then, a recording came on and said leave a message. My message was cut off and when we called back, the line has been busy. No thanks. First thing we look for is getting through to a human at the company we want to get into a relationship with. AND we don't want to start a "$1 trial" by giving all our contact info to them. They can't answer the phone.

We were with Bambee for a little over a year. We loved Sierra, our HR rep. But that's it. The platform is glitchy. When we would add new team members, the link never worked for them to log in. It took days for support to get back to us. Then the prices went through the roof. Having policies all in one place is great, but this could easily be accomplished via docusign for a fraction of the cost. Our HR rep was great, but for the amount we were paying it would be better to just hire a freelance HR rep. The final straw was that we cancelled our plan and they continued to charge us. This seems to be a very poorly run company and while I used to recommend to others, I can no longer do that.

She has been very responsive and answers all my questions on a timely manner.

Worthless service provides zero value which is why we didn’t use them… 1 star review
For shady billing / cancellation practices. I hadn’t used them for 4 years but this was on auto bill. And they switched my plan to $3408 from $99 a month initially!? How is this legal and how do expect to build a good reputation this way?

The reason I’m leaving a review is because of how the cancellation process was handled…

When I called in and voiced my concerns the gentleman I spoke with Joseph Meily agreed that I hadn’t used the account in years and said ok we’ll get this cancelled since you haven’t been using it and will issue a refund. I saw no refund for over a week and after several follow up emails weren’t returned I had to dispute the transaction directly with my bank, and now I am getting the runaround there and when I called into Bambee directly they said “I’m sorry sir you disputed the transaction with your bank it’s up to the bank now”.

Their service provided zero value and vague guidance which is why we don’t use them and when I realized we were charged for 4 YEARS I tried to cancel once I saw a random $3408 charge come through. Terrible customer service and worthless product.

BEWARE!!!!!!!!!!!!!!! Do your research! I had a free trial $299 for 5 employees- billed on a Saturday. Next day requested cancel and refund . It has been 10 days of calling and begging to cancel. They will give you the run around. Check BBB, google reviews etc. This is not good for a start up they are not operating in good faith! Everyone is not lying . Chris I am still waiting on my response and refund requested.

Breaking down people, firing during onboarding. You must be very proud of teaching managers how to do this. I was under the impression that firing an onboarder due to office gossip was foul play but you make it sound like a sport.

Ethan Jaffe was so humble and open to constructive criticism from our initial zoom meeting. We established a bond and from that moment on we became sorta like friends. He was great with following-up to ensure we could sign up at a great cost and was very patient with his approach, leading to a final engagement resulting in us becoming a new customer!

Their product is dated, filled with bugs and impossible to use. After the trial period it is impossible to get service from a human. Their knowledge of HR is limited and a quick Google search shows the company has multiple lawsuits from their own employees. This company can't even protect itself let alone its customers. Wish I had done my research before signing up.

During our free trial we had sales and customer service reaching out weekly to ensure we were able to onboard our employees and asking for Trustpilot reviews. After we started paying, the outreach stopped. We were left with a buggy product, no phone app, and no one to respond to us.

This product is all smoke and mirrors. Be wary of companies that ask for reviews before they provide service. Do not waste your time or your money.

Tavisha Derbigney was amazing. Bambee customer support is normally excellent. But Tavisha, made me feel special. Will definitely continue doing business with them as long as people like Tavisha continue to be the face of the company.