Baofengradio Reviews 

Awesome customer service! I ordered a 6-pack and two arrived with malfunctioning speakers. I emailed the company and they responded almost immediately. Took a few videos and sent them over and they shipped me two new ones, easy peezy. Honestly about the most productive experience I have ever had with a customer service team, I will definitely be looking at Baofeng in the future for communication equipment.

After placing my order, I wanted to make a change. I used the “contact us” through the website. They immediately placed my order on hold, then cancelled it at my request so I could reorder.

Great service!

Purchased a DM-32 UV from Baofengradio, it shipped quickly and was exactly what I ordered.
Unfortunately I had an issue with the keypad and initiated a return/exchange. Olivia with Baofengradio customer support was professional, and got my radio exchanged and back at my doorstep quickly.
I'm very satisfied with the whole experience.

Not only are the items I purchased great, but I had to reach out to customer service with some questions and was helped quickly and cheerfully, and that is what makes the difference.

Customer service performance in processing a refund was efficient and prompt. In addition, communication with was timely.

Quick and friendly response, answering all my questions. They provided me with a user manual in Spanish.
Thank you!

Good product, great service. Very helpful and useful support when experiencing problems.

Your response to my problem was fast and complete. Thank you for all of your help. I can't think of anything that would improve the quality of your services.

Shipping and delivery were incredibly fast. A few items arrived damaged, but customer service made the process smooth and resolved everything quickly and hassle-free.

Baofeng stands behind their products! I’ve only had one issue in as many years and owning multiple Baofeng products, and they took care of replacing the part very quickly. Also their Customer Service is something very special, they know how to treat a Customer!

Les agradezco su pronta respuesta entonces me van a llegar 15 equipos enves de 14

Although I purchased my AR-5RM's from a site other than the home site, Olivia was quick to respond to my request for help. Her recommendation worked quite well. I appreciate her assistance and rate her efforts as "top of the line". Thanks again!

Baofengproducts make great amateur radios for the hobbies. The features packed with great options easy to use radio many many hours of pleasure using them.

I inadvertently ordered a EU charging plug when I needed a US style. I emailed support late on a Saturday asking if they could change the order and it was completed and emailed back in a few hours when I expected to wait until Monday morning. Excellent customer service. Thank you!.

Was an overall great experience.

At first I was a little worried because there were some missing parts in my order but when I contacted customer support they were quick and professional and sent me the missing parts without issue.

Was really happy with the value of my purchase and pleasantly surprised at the quality of the product.

I got a DM-32UV, The unit was giving me issues and I had to return in after a month of troubleshooting myself and Baofeng techs. I was able to send the radio back and got a replacement unid 2ish weeks later. The new radio works as it should. Sometimes you just get a bad unit.

The transceiver I ordered was delivered promptly and was working. But: the wrong programming cable was delivered. When I contacted the service, the service was really helpful (most important for great experience), fast and friendly (very important). Problem was solved within 24h. I will buy again @ Baofeng

Olivia helped put my issue in the right hands and the issue is being resolved. Very quick response.

I'm 67 years old & retired, my past work: Armed Security officer, Loss Prevention Specialists, Police officer for 8 years, Private Investigator and last Fleet Operations Manager for 23 years. What do they all mean? I've used many top brand names two-way radios like Motorola, Midland, etc... But, Baofeng radios have been the best radios I've enjoyed the most. They're rugged, powerful, will last more years out on the field. Best of all, they are not expensive. Customer service is at its best. They will find a way to make sure you are happy with your purchase(s). I have been using their radios for over 10 years and now that I'm retired, I have my own radios to communicated with my friends and family around my property and who ever can hear me around that state. Give them a try. You will not be disappointed. Trust me.

I really enjoy Baofeng's products. I have been a user for around 12 years now. They listen to user feedback and incorporate that in upcoming models and updates. They build feature filled radios that are a fraction of the price of competitors. They are active in forums and online groups (they listen to feedback). They have fun giveaways. Keep it up Baofeng (you're doing a pretty great job)!