Beards Reviews 271

Wonderful Service from a professional yet friendly business with excellent product knowledge. We purchased a new ladies Omega watch and had an existing gents Omega serviced (second service by Beards). All the staff were friendly and helpful and kept us fully updated. So nice to deal with a business and people who have traditional customer service values. We would not hesitate to use Beards again for both purchases and servicing.

Really prompt delivery, immediate comms, very reasonable price, couldn't be happier!

Was so pleased to find a Mont Blanc Money Clip I liked which was sold out everywhere else. I got a better price than Mont Blanc had been selling it plus an extra 10% off as it was my first order. The online ordering process was seamless and the order was dispatched within an hour of being made. Communication was excellent by both email and WhatsApp. A truly 5 star service. Would 100% recommend.

Fantastic purchase form Beards from start to finish with great communication, personal emails from the Store Manager regarding bracelet sizing before dispatch making the watch personal to me before it had even left the store. Great comms followed through transit to me. Unboxing was an event with beautiful bespoke Beards wrapping and personal note from Nigel who had emailed me before. Cannot fault this Jewellers in a single area. So pleased to have business I know I can buy from with complete and utter confidence. 6 stars.

Excellent jewellery and watches, exceptional service and communication

Really helpful staff and fantastic service throughout. Would definitely recommend

Great and exceptional service. Couldn’t have done more. Constant contact and updates throughout the whole purchase experience. Many thanks to Nigel Newhook and all the staff.

Neil was excellent with the whole process, quick and efficient. The watch was amazing. Thank you

* Nobody would quote to service my Omega watch, except for Beards who sent it to Switzerland. Rather expensive but was prepared to pay the price as was a gift from wife.
* Recently purchased a Longines watch for wife. Non stock item secured as special order from manufacturer. Beards handled the experience well.
* Not so good with next attempt to buy another Longines watch for myself one week before Christmas. Again, non stock special order. Sales assistant wanted to check with supplier. Called to chase answer 2nd week January and again 3rd week of January. Both times assistant wouldn't take my call but promised to call back, which he never did. Felt this was unprofessional and didn't value my custom. Not to the standard expected from a high class jeweller so contacted a different jeweller who checked with supplier and replied within one hour. So I gave them the order and increased it with another for my wife. So Beards, unfortunately lost the sale of 2 watches in one transaction!

Came in for a simple ring resize but process was easy and transparent, nice staff

I would like to extend my deepest thanks to both Vicky and Bethany for their warm welcome, help and advice in purchasing a new watch and lovely ring for my wife. Nothing was too much trouble and they made the whole experience a joy both for myself and the family.
On the High street professionalism like theirs is what will bring back customers time and time again. I have already told them I will see them for my next watch

Professional, responsive and went the extra mile to make sure the gift arrived in time for a birthday .

Earlier this year I took my RADO watch into Beards for a battery replacement. I was told this would take 6 weeks. In fact it took nearly 4 months in the end. Beards failed to keep me inform as to what was going on, in fact I had to keep contacting them for updates. When I did speak to a member of staff, it usually took some time for them to come back to me with an update. When the watch was finally returned to me there was no apology just a standard receipt thanking me for my purchase of £0. Their customer service leaves much to be desired.

It took a while to find the right watch for my wife, including a few trips to London to explore the options. Today Vicky gave us all the time and advice we needed to make up our minds, and we left with the perfect choice, made even better by buying from a local independent dealer. Superb service – thank you

Thoroughly recommend Beards, visited to buy my new born Grandson a classic watch for when he grows up. A remembrance present from Granddad. Was helped by Bethany, excellent service and guidance, knowledgeable. A beautiful Longines. Thank you.

Fantastic service from Beards on reconditioning my Omega Seamaster watch. It looks amazing, the work was competitively priced and they kept me well informed throughout the process. Thank you

We went to Beards for a watch for our son's 21st birthday.

It was another great experience (having been previously for our eldest son's 21st present)

Andy's knowledge and insight really helped with our decision making and the team at Beards are so helpful and can't do enough for you.

As ever, the Beards team were welcoming, helpful and knowledgeable. We had our son's signet ring enlarged and 2 of my wife's gold necklaces repaired; the work was done swiftly and professionally. Previously, Beards arranged repair of my father's vintage Longines watch and kept in touch throughout the process. It is always a pleasure to visit the shop.

I visited the Beards stand at RIAT25, knowing after my previous experiences in Cheltenham I would enjoy browsing the items here. I was instantly greeted by the team with big smiles, and checked in to see if there was anything they could help with. My Mother in Law sadly passed away from cancer earlier this year and I have been looking for something special that I can remember her by. As a woman who enjoyed her Breitlings, my eye caught one that I had not seen before - the ladies small light blue Navitimer with diamonds. I'm not sure what it was, but something about it called to me, despite having tried on tens of Breitlings before. I was able to easily talk to the staff and try the watch on, explaining what I was looking for, and seeing if there was a larger size. Breitling themselves did not offer this, and the team were knowledgeable with this fact. I was torn as to whether I should purchase it, so with a big smile from Hannah (I believe it was), I set off to have a think. It was only a couple of hours later that I returned back to the stand, and I am glad that I did. I was able to talk to the team further in depth as it was a bit quieter (excluding the air displays!), and purchased the watch. The team made the purchase smooth and seamless, even with the wait to change the size of the strap. They were all incredibly welcoming and I had a great laugh with them. I would like to thank the whole team who were at RIAT25 on the Sunday for their time and patience, making me feel relaxed and welcome to the stand. After purchasing my engagement ring, our wedding rings and my first Breitling, I couldn't have thought that the Beards team could get better, but they certainly proved me wrong in the best way possible. Thank you ever so much

Excellent customer service and very knowledgeable staff.