Beards Reviews 

Came in for a simple ring resize but process was easy and transparent, nice staff

I would like to extend my deepest thanks to both Vicky and Bethany for their warm welcome, help and advice in purchasing a new watch and lovely ring for my wife. Nothing was too much trouble and they made the whole experience a joy both for myself and the family.
On the High street professionalism like theirs is what will bring back customers time and time again. I have already told them I will see them for my next watch

Professional, responsive and went the extra mile to make sure the gift arrived in time for a birthday .

Earlier this year I took my RADO watch into Beards for a battery replacement. I was told this would take 6 weeks. In fact it took nearly 4 months in the end. Beards failed to keep me inform as to what was going on, in fact I had to keep contacting them for updates. When I did speak to a member of staff, it usually took some time for them to come back to me with an update. When the watch was finally returned to me there was no apology just a standard receipt thanking me for my purchase of £0. Their customer service leaves much to be desired.

It took a while to find the right watch for my wife, including a few trips to London to explore the options. Today Vicky gave us all the time and advice we needed to make up our minds, and we left with the perfect choice, made even better by buying from a local independent dealer. Superb service – thank you

Thoroughly recommend Beards, visited to buy my new born Grandson a classic watch for when he grows up. A remembrance present from Granddad. Was helped by Bethany, excellent service and guidance, knowledgeable. A beautiful Longines. Thank you.

Fantastic service from Beards on reconditioning my Omega Seamaster watch. It looks amazing, the work was competitively priced and they kept me well informed throughout the process. Thank you

We went to Beards for a watch for our son's 21st birthday.

It was another great experience (having been previously for our eldest son's 21st present)

Andy's knowledge and insight really helped with our decision making and the team at Beards are so helpful and can't do enough for you.

As ever, the Beards team were welcoming, helpful and knowledgeable. We had our son's signet ring enlarged and 2 of my wife's gold necklaces repaired; the work was done swiftly and professionally. Previously, Beards arranged repair of my father's vintage Longines watch and kept in touch throughout the process. It is always a pleasure to visit the shop.

I visited the Beards stand at RIAT25, knowing after my previous experiences in Cheltenham I would enjoy browsing the items here. I was instantly greeted by the team with big smiles, and checked in to see if there was anything they could help with. My Mother in Law sadly passed away from cancer earlier this year and I have been looking for something special that I can remember her by. As a woman who enjoyed her Breitlings, my eye caught one that I had not seen before - the ladies small light blue Navitimer with diamonds. I'm not sure what it was, but something about it called to me, despite having tried on tens of Breitlings before. I was able to easily talk to the staff and try the watch on, explaining what I was looking for, and seeing if there was a larger size. Breitling themselves did not offer this, and the team were knowledgeable with this fact. I was torn as to whether I should purchase it, so with a big smile from Hannah (I believe it was), I set off to have a think. It was only a couple of hours later that I returned back to the stand, and I am glad that I did. I was able to talk to the team further in depth as it was a bit quieter (excluding the air displays!), and purchased the watch. The team made the purchase smooth and seamless, even with the wait to change the size of the strap. They were all incredibly welcoming and I had a great laugh with them. I would like to thank the whole team who were at RIAT25 on the Sunday for their time and patience, making me feel relaxed and welcome to the stand. After purchasing my engagement ring, our wedding rings and my first Breitling, I couldn't have thought that the Beards team could get better, but they certainly proved me wrong in the best way possible. Thank you ever so much

Excellent customer service and very knowledgeable staff.

Excellent post purchase customer service,

Knowledgeable and friendly staff, my favourite upscale shopping experience!

Very efficient service and good communication.

Amazing bespoke jewellery design and make. I commissioned Beards to make me an eternity ring, and the experience absolutely exceeded my expectations. From sitting down with the designer and working through initial sketches, refining CAD models, having a 3D print to try on and even getting to choose my own stones it was all such a special experience. And the end product is beyond what I dreamed of. Vicky especially went above and beyond, but all the staff we have dealt with have been genuinely friendly, helpful and knowledgeable.

I recently used the online battery replacement service, and I am thoroughly impressed. The process was incredibly convenient, especially for someone like me who lives far from any authorised service centers. From start to finish, the experience was seamless.
The turnaround time was surprisingly quick—much faster than I anticipated for a high-end service like this.

When the watch was returned to me, it was not only functioning perfectly but had also been carefully cleaned and inspected. The care and precision taken were evident, ensuring that my Cartier watch was treated with the utmost professionalism. The packaging for its return was equally impressive, securely protecting the watch in transit.

Overall, this mail-in service is an excellent option for anyone needing a battery replacement but unable to visit in person. The convenience, attention to detail, and quality of service make it worth every penny. I highly recommend it for anyone looking to maintain their luxury watch without compromise.

I recently bought a Tag Heuer watch from Beards, the watch is fantastic and the service I received from Nigel and the team has been excellent.

Beards offer the best Swiss watches at competitive prices and the retail experience and after sales service is the best that you will find anywhere.

Highly recommend and thanks for all your help.

Fantastic company with great products and prices.

Excellent service, competitive price and the watch ordered arrived within 48 hours. Strap adjusted to the correct size. Couldn’t have done more. Would definitely use Beards again.

Paid for the item..... to then be told it was out of stock..... now being asked to review them..... ?

In all honesty, not overly impressed.