I had a good experience with BeatStars customer support. Kyle was professional, polite, and helpful. He answered my questions about Exclusive Licenses and explained the platform's policies cl... Toon meer
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Lees wat reviewers zeggen
If you open multiple tabs, 90% of them give 404 error and you have to keep reloading until it's fixed. Also absolutely no quality control. Right now I'm left with 10 tabs that keep saying unable to co... Toon meer
No other platform, bar none. If you make beats, Beatstars where you can put your beats quickly, looks professional, and easy access to relevant artist details needed. Perfect for a beat resume buildin... Toon meer
Bedrijf heeft geantwoord
You guys have been professional with me so much that it feels like I'm valued as a client 🙌 and this help makes us glad as customers. Beatstars gives you quick updates throughout each problem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contactgegevens
Austin, Verenigde Staten
- support@beatstars.com
- beatstars.com
4,0
Goed
287 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Fixed it right on time
Fixed it right on time! Really appreciate it!
7 mei 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Tae Brisko, Thanks so much for your feedback, we're really glad to hear it was sorted in time! We appreciate you taking the time to share your experience 🙌 If you ever need anything else, we're just a message away.
The responses were quick
The responses were quick, and my problems were solved. 👍
6 mei 2025
Review zonder uitnodiging
Antwoord van BeatStars
Thank you, Sean! We're glad to hear everything was resolved quickly for you. If you ever need anything else, we're here to help!
It takes time but it gets resolved eventually.
It took a few emails to get things moving,that's why it's 4 stars.When they transfer you to the appropriate management, communication is better.It would be simpler to explain more and direct the client to further steps in solving the problem, rather than writing a lot of e-mails about step by step.Luckily when I got in touch with Kyle he handled everything professionally and in a friendly manner.
29 april 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Celo, Thank you so much for your honest and thoughtful feedback!
We appreciate your patience throughout the process and completely understand how multiple emails can be frustrating.
We're always working to streamline communication and support, and your input helps us improve that experience. I'm really glad our team could assist and that things were resolved professionally and smoothly.
If you ever need anything else, don’t hesitate to reach out; we’re here to help!
Beat gekauft
Beat gekauft, Preis abgezogen, jedoch keine Antwort weder vom beat Ersteller noch von beatstars selbst, ich warte auf lizens und beat seit 5 Tagen, was für ein Schrott, danke für so ein Bull s h i t.
30 april 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi N.G,
Thanks for your message, and I’m sorry to hear about the trouble you've experienced.
It sounds like you've completed your purchase but haven’t received the beat or license file yet. Please keep in mind that BeatStars is a marketplace, and all content is managed directly by the individual sellers.
We recommend first reaching out to the producer who sold you the beat. You can do this by using the “Message” button on their profile or by contacting them via the email address listed in your receipt.
If you don’t receive a response or still haven’t received your files, you can reach out to our support team directly. Please include your BeatStars order number so we can investigate and assist you as best as possible:
https://help.beatstars.com/hc/en-us/requests/new
Thank you for your patience, and we hope to get this resolved for you soon.
Best customer service
Haven't had many companies give the type of support they do, especially with how they are usually quick to answer back and willing to listen and fix a problem.
17 april 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi HeyMrNoOdLeS, We appreciate the kind words! It's great to know our team could support you in a helpful and timely way.
I have a wonderful experience with Danny
I have a wonderful experience with Danny
14 april 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hey Daddygorr,
That's awesome to hear, thanks so much for sharing that! 🙌
Danny will definitely appreciate the shoutout. We're thrilled he could help make your experience a great one. 💯
If you ever need anything else, we're always here!
how is this working when is permanently…
how is this working when is permanently closed.?????
7 april 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Lucian, We hope you are well today.
We are sorry, but we will require more context to understand what you are referring to here.
I had a problem with paying for the…
I had a problem with paying for the subscription. And the support team provided me with a working solution.
7 april 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Anime Pulse, Glad to hear our support team could help you out and get things working! 🙌 If you run into anything else, don’t hesitate to reach out, we’ve got your back. Thanks for being part of the BeatStars community! 🎶
Danny is the real MVP
Danny helped me out when the site was not able to let me submit my remix. He handled it and help me with my problem. I am really grateful for him and the opportunity to showcase my skills.
29 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi DJ Juni El Gladiator, that's amazing to hear, thank you so much for the kind words! 🌟 We're really happy our team could assist you and get things sorted. If you ever need help again, don’t hesitate to reach out. We're always here for you! 💪😊
Promotion Is A Scam - Terrible Customer Service
I’ve been a BeatStars user for years and was excited to try their Promote advertising platform to push some of my tracks. Unfortunately, the experience has been extremely disappointing.
First, the platform charges upfront for campaigns based on your daily budget — but doesn’t spend most of the funds. In my case, I was charged over $170, but only about $27 was actually spent on impressions. The rest? Converted into “Promote credits” without warning or an option for a refund.
Most ad platforms (Google, Meta, etc.) only charge for what’s used — not BeatStars. There’s no way to control CPM bids, no performance reporting, and no data on keywords that lead to impressions. It’s a total black box.
Even worse, when I contacted support to request a refund for the unused funds, I was met with copy-paste policy responses and told that refunds weren’t possible — even though the service was never delivered. Their support also takes days to get back to you.
As a business owner who runs multiple ad accounts across different platforms, this was by far the least transparent and least user-friendly ad experience I’ve had.
If you’re considering using BeatStars Promote, be very cautious. You may end up paying for impressions you never get — with no refund and no accountability.
20 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Phil B, Thank you for your detailed and honest feedback, it’s truly appreciated. I’m really sorry to hear that your experience with Promote didn’t meet expectations, especially as a longtime BeatStars user.
I want to clarify a few key points to hopefully provide some transparency:
When a campaign is created and a budget is set, any unused funds are not lost but are converted into Promote credits that you can apply toward future campaigns. This is outlined in our Promote Terms of Service - https://www.beatstars.com/policies/promote-terms-of-service While we understand this may be different from how other ad platforms work, it ensures your remaining budget is preserved.
Please know that we don’t manually control how many impressions a campaign receives. The number of impressions can vary depending on factors like campaign settings, bid amounts, target audience, the time of day, and overall traffic on the site. If you’re not seeing the desired results, you’re always able to pause or stop a campaign and adjust the settings to better suit your goals.
We understand the need for more advanced features like bid control and granular performance insights. While these aren’t currently available, we’ve shared this feedback with our product team and it's definitely something we’re exploring as we work to improve the platform.
We truly appreciate your investment and your time, and we want Promote to provide value to all creators using it.
Thanks for the feedback and support.
The customer service is 5 stars but…
The customer service is 5 stars but some plans that were very good became very limited in this last update, hence 4 stars, so that they can improve in this aspect since not all users are North American and the dollar is very expensive for many of us foreigners.
24 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Roberto Maciel,Thank you so much for the thoughtful feedback! We're glad to hear our customer service team made a great impression.
We also completely understand your concerns and your input is incredibly valuable, and we're always looking at ways to improve access and fairness for our global community. We'll be sure to pass this along to the right team.
Thanks again for being a part of BeatStars! 🌍🎶
Had an issue with account access
Had an issue with account access, Danny helped me to solve it and get my access back, very gentle and quick! BeatStars ftw
20 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Choppa Opps, That's awesome to hear! We're so glad Danny was able to help you out quickly and get you back into your account. Thanks for the love, BeatStars is lucky to have creators like you in the community! 🙌🎶💥
I had a complex issue regarding…
I had a complex issue regarding withholding taxes on my royalties, and while it took some time to resolve, I truly appreciate the support I received from BeatStars Publishing. A special thanks to Hunter, who has been by far the best customer service agent I’ve ever interacted with—professional, clear, patient, and genuinely helpful. His dedication has made a huge difference on multiple occasions, not just with my recent tax withholding issue but also with past concerns. While I hope BeatStars continues to improve certain processes in the future, I’m grateful for the assistance I received.
18 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi There, Thank you so much for your kind and thoughtful message! We're incredibly grateful for your patience, and we’re thrilled to hear that Hunter was able to provide the clarity and support you needed, he’ll be very glad to know his efforts made a lasting impact.
We truly appreciate your continued support and valuable feedback. It helps us grow and improve the experience for all our creators. If there’s ever anything else you need, we’re always here to help. 🎶🙌
Wishing you continued success on your journey!
there is a bug everyday
there is a bug everyday, with sales , with uploading beats.
17 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Daniel, sorry to hear you're experiencing ongoing issues! We understand how frustrating that can be. If you're running into specific bugs with sales or beat uploads, please let us know the details so we can look into it further.
Our team is always working on improvements, and we appreciate your patience. Let us know how we can help!
Good for you Beatstars you are the Best…
Good for you Beatstars you are the Best thanks
8 maart 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Amy création, Thank you for your kind words! We truly appreciate your support. If you ever need anything, we’re always here to help.
Antwoord van BeatStars
Hi Jamil Abbasov, thanks for your kind words! We're happy to hear you had a great experience with our support team. If you ever need help again, we’re always here for you!
Antwoord van BeatStars
Hi Bildad, Thanks for the great feedback! We're happy to hear everything went well. If you ever need anything, don’t hesitate to reach out. Enjoy creating!
Great customer support
Innovative company & great support for the artist community as well as producer community!
27 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Thank you for your kind words! We're passionate about supporting both artists and producers, and we're glad you're enjoying the platform. If you ever need anything, we’re here to help!
Excellent service
Although I had an issue is was resolved very quickly and friendly. I really like BeatStars
24 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hi Molley, We're so glad to hear that your issue was resolved quickly and in a friendly manner! Your support means a lot to us, and we're happy to have you as part of the BeatStars community. If you ever need anything, we’re here to help!
Try Beatstars first
In case you purchase somewhere else, try beatstars first they have a organized structure... They are probably more organized than a upcoming act.
22 februari 2025
Review zonder uitnodiging
Antwoord van BeatStars
Hey Derrick, Thanks for the great feedback! We’re glad you appreciate the structure and organization we strive for. If you ever need assistance or have any questions, we’re here to help. Happy creating!
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